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BMW of Bloomington

Bloomington, IL

Overview
Reviews
Vehicles
4.8
635 Reviews
Call Dealership (877) 445-9821
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1604 Commerce Pkwy

Bloomington, IL

61704

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Showing 635 reviews

November 08, 2023

Nick Shook is awesome! He got me in my brand new X4, hassle-free service! More

by Lontreal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Shook
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November 08, 2023

Nick Jenkins and the team were fantastic at making my purchase experience seamless. I never felt pressured or got shady deals when it came to buying my car. When I first arrived they welcomed me imme More

by brandonsarj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Jenkins, Bruce Spencer
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November 07, 2023

Great communication, service, and experience. Best service in town regardless of brand and have multiple brands in the household More

by sq5.mk2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy and Team
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November 05, 2023

The service provided at BMW of Bloomington is and always is spectacular. Jeremy and the service team are the best. More

by ALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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November 03, 2023

They kept my car for the day to install a dash camera, only to tell me at the end of the day, they didn’t know how to do it and couldn’t get any instructions from the manufacturer to help them install it. More

by Perturbed
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
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Nov 06, 2023 -

BMW of Bloomington responded

We are sorry to hear that your experience was not as expected. We advised you before installation of the very specific camera that you would need. At your appointed service time, you produced a different camera than recommended. It had a different wiring harness and no instructions. We attempted to gain information from BMW and the internet. We tried our best to assist you, but in the end there was no resolution. We had attempted to contact you on three occasions to inform you of the issue and the call went directly to voicemail. We then called your phone while you were here so you understood the situation and it also went directly to your voicemail. We did our best and would have loved to resolve your issue, but there was little we could do with what was given to us. We hope you understand and would respectfully ask you to remove your review

Nov 07, 2023 -

Perturbed responded

I ordered the camera that BMW suggested for my vehicle, and I told you that. I also told you that I prefer this camera to the one you wanted me to buy, because it has a touch screen. The camera model is not the issue. It is a BMW camera, for BMW automobiles. You provide service for BMW's. I expected better support from BMW USA, and access to BMW headquarters tech support if needed. Why would BMW sell a camera and not provide instructions to service departments on how to install it? This was my first BMW purchase and I expected much better from BMW.

November 03, 2023

Customers are treated with respect, good service, dependable, reliable results. Advice on repairs is sound. More

by rob.swan.tc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Goad
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November 01, 2023

I just have my 2 series, Hadi Zahran was the person who help me showing and explaining everything about this car, he is very professional also talking about the pros and cons. now I'm enjoying the car. tha More

by ackkck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Zahran
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October 31, 2023

I purchase a 2019 BMW with 37,000 miles on it I requested an extended warranty and I purchased an extended warranty for $6400 and due to my only thinking about the extended warranty after the fact, I went ba More

by Billyblksheep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maghan Vaughn
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Nov 01, 2023 -

BMW of Bloomington responded

Keith, In response to your posting it appears that you may not have the incorrect information. A FTC sticker was on the vehicle when it was on the lot for purchase at our Chrysler Jeep Dodge RAM location. You signed a copy of that sticker which showed the vehicle had the mandatory Illinois Implied Warranty on the vehicle. This warranty as outlined by the state is for 15 days or 500 miles and is limited in its coverage. You also signed that document. We made you aware and you signed affirmation that the vehicle had no factory warranty on it. Your extended warranty that you purchased on 09/16/2023 was a 5 year or 60,000 mile program. It will go 5 years from the purchase date or 60,000 from the miles at delivery (37328). In other words, the extended warranty will be good until 09/16/2028 or 97328 miles (whichever comes first). It is a comprehensive coverage plan as opposed to the Illinois Implied Warranty, but we would direct you to the plan coverage and exclusion policy. We hope this clarifies the situation and invite you to reach out if you have any further questions.

October 31, 2023

Nick and Jack are extremely easy to work with! Makes buying a car fun, thank you both! More

by Ihendriks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick jack
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October 31, 2023

I saw a car online, test drove it on a Friday afternoon and took it home as mine the following Monday night! Bruce Spencer was a great sales rep to deal with and Brian Miller made the paperwork part easy t More

by amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Spencer, Brian Miller
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