BMW of Bloomfield Hills

Jeni' from Erhard BMW Rules!!! After looking for some time for a new BMW we decided to look at Erhard. They had may more volume of cars available and the ability to make a deal happ After looking for some time for a new BMW we decided to look at Erhard. They had may more volume of cars available and the ability to make a deal happen fast and to our liking was a bonus. Jeni was beyond responsive and set a new standard for customer service and experience. We will definitely be coming back for our next BMW. More

No sales help! My son and I went to purchase a bmw 228 coupe this morning. We arrived at 930am and walked the lot before the store opened at 10am. At 10 we entered t My son and I went to purchase a bmw 228 coupe this morning. We arrived at 930am and walked the lot before the store opened at 10am. At 10 we entered the dealership and walked over to the red 228 at the front of the store. We sat in it, walked around it and waited for a salesperson to help us. We waited until 1020. Numerous salespeople were talking to each other and could not be bothered to help us. We left and no one even acknowledged us. My son was going to purchase today. Instead he went and test drove an Audi S3. That dealer talked to us within 2 minutes of entering the dealership. He still likes the 228i but he will not be buying it from Erhard. More

Poor Service and no attention to detail I took my 2007 3 series in for the yearly service. I made it CLEAR that I wanted a complete check. The vehicle was returned to me with a clean bill of I took my 2007 3 series in for the yearly service. I made it CLEAR that I wanted a complete check. The vehicle was returned to me with a clean bill of health. However it did now have a cracked windshield. I inquired about the window and was told "that can happen".... Two weeks later the "service" lite came on. I call the dealer and they stated it must be a mistake and someone must not have reset the indicator. I took the vehicle back for service and was told it needed new front brakes, had an oil leak and the window would be $1500 to replace. I was shocked. I asked why it was not found and received no good answer. I asked to see the issues first hand. It did need brakes, the front INBOARD pads were worn. It seems that the complete check does not consist of actually looking at anything. The dealer was nice enough to pay for the labor of the window, if I bought the $700 part..... It turns out the "oil leak" was "not and issue..." After completing that service I picked up the vehicle and headed directly to the airport. On the way I decided to use my wipers. They are on the wrong sides...... I called the dealer and they wanted me to take more time from my schedule, bring them the car again for a visit. Beyond that I received a notice that I needed to schedule a service visit for my "oil leak". When I contacted the Service manager I received no return call. I call the adviser again and finally received a call from the service manager. While on speaker it was clear that Mr. Polk was not paying attention. The background conversation was very apparent. I will not be returning to this dealer. My next purchase will be from another BMW dealer. More

Stealership, not dealership I've had a BMW since 2008 and on my most recent visit it required some expensive repairs. While the repairs were being done, I wanted to see what I c I've had a BMW since 2008 and on my most recent visit it required some expensive repairs. While the repairs were being done, I wanted to see what I could get as a trade in if I was to lease a brand new vehicle or purchase a certified 2 year old car. I was completely floored when they offered me about $2000 less than what the Kelley Blue Book and Edmunds.com lowest price. Yet, for their Certified Used car they are asking over $2000 more than the maximum value according to KBB and Edmunds. If you expect me to pay you more than KBB and Edmunds, then you should give me more for my car as well. What a double standard! As a car, BMW is an amazing machine, but as a dealership, they don't even want to meet you half way. And I don't want to even start talking about their ASTRONOMICAL prices for relatively simple jobs. More

Terrible experience and terrible dealership. Everything they said and promised was untrue. I was told my X3 has a M Sport package but it didn't when I showed up. I was told my car had a 6 y Everything they said and promised was untrue. I was told my X3 has a M Sport package but it didn't when I showed up. I was told my car had a 6 year 100k miles warranty which wasn't the case either. Everything that the dealership told me was false when I signed the papers and there was no way for me to revert anything. Warren Nakamura promised to take care of the registration and titling process but after 15 days of buying the car all I hear is i don't know when it will get done and I am helpless. I now have a car that I cannot drive and no clue when the registration will get completed. Overall terrible experience and dealership from the start. I would not recommend this place to anyone. More

Disappointingly deceptive Returned new X5 to Erhard to investigate the fact that speedometer is not accurate. Reaction was one of 'surprise', 'you must be mistaken', etc. They Returned new X5 to Erhard to investigate the fact that speedometer is not accurate. Reaction was one of 'surprise', 'you must be mistaken', etc. They kept vehicle for 5 days and we then discovered the defect has been known by BMW and dealers since 2012 and many other customers have had the same complaint. The Erhard MO in this cases: Deny, lie, stiff-arm then shrug when caught. Speedometer doesn't work and we were not even offered so much as a car wash for keeping our car for 5 days while they perpetuated the deception. More