BMW of Birmingham - Service Center

Best Service Department in Birmingham Al Fortunato assistant manager of the Service Department keeps me informed about my car and really knows his stuff. I have owned Audi and Mercedes Ben Al Fortunato assistant manager of the Service Department keeps me informed about my car and really knows his stuff. I have owned Audi and Mercedes Benz and no one comes close to the excellent customer service Tom Williams BMW gives. I also would like to compliment the management for having a great loaner coordinator. I think Chris Teal does a great job with their loaner program. I would not want to keep up with how tuff a job like that would be. Keep up the GREAT work guys More

Beyond all expectations I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it back in this week to have satellite radio installed, and was ably helped by Lee Kitchens and Al Fortunato. Lee in particular was extremely helpful, and is a credit to the dealership. Everyone I have come into contact with at the dealership is incredibly customer-oriented, friendly, and helpful. They have all made the purchase experience easy, and of course the car is top notch. I may now be a lifer for BMW! More

"BMW Genius " Lee, was beyond patient helping me establish a new Bluetooth connection, he was able to help me through the set up after waiting for over 25 minutes o Lee, was beyond patient helping me establish a new Bluetooth connection, he was able to help me through the set up after waiting for over 25 minutes on someone to help me in service.but regardless, Lee , was very helpful ,Great service and thank-you for taking the timeout with all the little tech questions I have.Thank you again. More

Very helpful Our BMW broke down on the interstate while we were headed home to Florida. Didn't know anyone at the dealership but they were very helpful in getting Our BMW broke down on the interstate while we were headed home to Florida. Didn't know anyone at the dealership but they were very helpful in getting it fixed and back on the road that day. A service tech named Russel Johnson even stayed overtime to fix our car and help us get back on the road. More

BMW Genius Lee got me in and out within 5 minutes! He fixed the problem while I was paying, so I had basically no wait. Not only did help me within a short amoun Lee got me in and out within 5 minutes! He fixed the problem while I was paying, so I had basically no wait. Not only did help me within a short amount of time, he was super personable. I would love for him to help me in the near future and recommend him to anybody that needs assistance at Tom Williams BMW. More

great service Worked with sterling at the dealers service department would never go to anyone else. Answered all my questions and put my mind at ease regarding my s Worked with sterling at the dealers service department would never go to anyone else. Answered all my questions and put my mind at ease regarding my service 10 out of 10 More

Quick and professional I took my X3 in for service and the staff was incredibly friendly. Taylor was quick and efficient with my service. Very satisfied! I took my X3 in for service and the staff was incredibly friendly. Taylor was quick and efficient with my service. Very satisfied! More

First time BMW owner and trip to Tom Williams servce I bought a used BMW and took to it Tom Williams BMW service to get a few questions asked and just to talk to a service adviser about the vehicle in ge I bought a used BMW and took to it Tom Williams BMW service to get a few questions asked and just to talk to a service adviser about the vehicle in general. I could not have been more impressed with Allen and Troy. They were very knowledgeable, courteous, and willing to do whatever it took to assure I got my questions answered and was satisfied. They did not kill me with kindness and instead were professional and friendly. I felt like I was talking to someone I could trust. I had a small issue, no fault of theirs at all, and expected to get into a discussion about the issue and fight for my side of the story. I got nothing of that all. I brought the issue to their attention and they simply said "no problem, we will take care of it", period, end of story, no hassle, no "fighting" to convince them of my side and that they should take care of it. If all dealers and other businesses that have to deal with the public face to face had employees like Allen and Troy and treated their customers the way they treated me then the world would certainly be a better place. I am relatively hard to impress and these two immediately surpassed my expectations. Give them a raise or a day off - they earn and deserve it More

Brought my BMW X5 to Tom Williams for servicing. Was met by service advisor Al. He made a quick review of my vehicle. Told me it was all covered under warranty and that Casey would be handling the repair wo by service advisor Al. He made a quick review of my vehicle. Told me it was all covered under warranty and that Casey would be handling the repair work on it. Al arranged for a loaner vehicle. A few hours later he called me and told me the vehicle was finished. When I came out to pick up my X5 , it had been washed and vacuumed, and there was no charge for the work performed. More