BMW of Birmingham - Service Center

BEST CUSTOMER SERVICE EVER I don't have enough kind words to say about the service staff!! I brought my car in for only an oil change! Jolee was AMAZING! So helpful! The entire I don't have enough kind words to say about the service staff!! I brought my car in for only an oil change! Jolee was AMAZING! So helpful! The entire staff went out of the way to assure my car was serviced appropriately and quickly!! I had a stain on my back seat, and Jolee IMMEDIATELY sought staff to assist and made sure to go above and beyond to assist me. And, they were able to remove the stain!! I have NEVER had the quality of service that I received at BMW!! Hands down best dealership!! More

Superior service from Sterling Scott! Sterling Scott, my service advisor, is one of the many reasons that I return to Tom Williams BMW for all of my purchases and service needs. Sterling Sterling Scott, my service advisor, is one of the many reasons that I return to Tom Williams BMW for all of my purchases and service needs. Sterling is always courteous, professional, and knowledgable. Good service is easy to find but superior service that exceeds all expectations is not and that is exactly what Sterling and his team provide each and every time that I visit. I just want to say THANK YOU to Sterling and the service team at Tom Williams for always going the extra mile and making me feel like a valued and important customer!!! Sterling, you are the best! More

Friendly and helpful service Lawrence provides considerate and thorough service. He's an asset to the dealership. I highly recommend him and look forward to working with him again Lawrence provides considerate and thorough service. He's an asset to the dealership. I highly recommend him and look forward to working with him again. More

Very helpful Lawrence was friendly, prompt & thorough with all my service needs! I appreciated his attention to the details of my service needs. And he followed Lawrence was friendly, prompt & thorough with all my service needs! I appreciated his attention to the details of my service needs. And he followed up with me the next day to be sure everything was good. More

Extraordinary Service Just a quick shout out to my service tech, Sterling. This guy goes above and beyond every time I have a service need. Straightforward and honest, he d Just a quick shout out to my service tech, Sterling. This guy goes above and beyond every time I have a service need. Straightforward and honest, he doesn't sugarcoat or blow smoke. He gives me the information that I need and excellent advice with decisions that I have to make. The entire service department always impresses. It's a pleasure dealing with these professionals. I highly recommend doing business with Sterling and his guys. More

Great experience with excellent communication!!! We recently had an unscheduled repair on our X5. Al was great through the whole process, making sure to present us with detailed repair options. Throu We recently had an unscheduled repair on our X5. Al was great through the whole process, making sure to present us with detailed repair options. Throughout the process, he remained patent as we decided how to proceed. Great experience! More

Excellent Al is by far one of the best service advisors I have ever worked with, I am very pleased by his skills and professionalism, He will always be the pers Al is by far one of the best service advisors I have ever worked with, I am very pleased by his skills and professionalism, He will always be the person to go to at BMW. More

Service work on an 09' BMW 535Xi My vehicle overheated on a Friday. I had it towed to TW BMW on a Monday. Typically I have to wait up to four weeks for a loaner car when having my o My vehicle overheated on a Friday. I had it towed to TW BMW on a Monday. Typically I have to wait up to four weeks for a loaner car when having my oil changed or other regularly scheduled maintenance, but for this "emergency" I was provided a loaner car immediately upon my arrival with my car on that Monday. I spent, at the most, twenty minutes with Sterling Scott while transferring my belongings to the loaner vehicle (I had previous obligations and needed to leave immediately). S. Scott contacted me later that day to let me know where they were in the process of evaluating my car. He then reconnected with me on Tuesday, the day following my bringing my vehicle by, to inform me of the issue and the estimated time to repair. Additionally, understanding that my car was under warranty for only a few more weeks and less than two-thousand miles, Sterling conducted a thorough evaluation of other potential issues that might arise. Most importantly, S. Scott arranged to have a TW BMW employee bring my car to me and swap it with the loaner car. This is important as my time, being no different than anyone else, was already accounted for and precious little remained for me to drive almost an hour to the dealership and an hour back with my repaired car. This was not the first time that someone at TW had exercised personal initiative and created a way for me to continue working in another county while the service staff repaired my vehicle. I would highly recommend Tom Williams to anyone looking to purchase or service a vehicle. Gregory F. Ellis More

Services Sterling Scott has been my services advisor since for almost a 1 year. I have been have some issues with my 528i and he had delivered everytime whenev Sterling Scott has been my services advisor since for almost a 1 year. I have been have some issues with my 528i and he had delivered everytime whenever I need him. He is extremely knowledgable and trustworthy. I have enjoyed my time working with him. He is professionalism and dedicated to his job. More

Professionalism and Dedication: Al has been my service advisor since the day I drove my BMW off the lot. Through flat tires, regular maintenance, and whatever other issues arise, Al Al has been my service advisor since the day I drove my BMW off the lot. Through flat tires, regular maintenance, and whatever other issues arise, Al has always delivered. He is trustworthy and extremely knowledgable. I never worry about the issues that arise with my BMW because I know that it will be taken care of. The professionalism, integrity, and dedication to service that Al shows reflects great credit upon himself and Tom Williams BMW. More