BMW of Birmingham

Family Regardless of why you are there, sales or service, you’ll be treated as though you are family! Really helped my daughter through her first car purchas Regardless of why you are there, sales or service, you’ll be treated as though you are family! Really helped my daughter through her first car purchase More

Go somewhere else Simply put the service department at this dealership is terrible. Poor communication, sneaky quotes and straight up awful customer service. The servic Simply put the service department at this dealership is terrible. Poor communication, sneaky quotes and straight up awful customer service. The service director David is a real beauty as he refused to honor my BMW FACTORY warranty since the car was certified pre-owned by another BMW dealer. What's even better is he took my keys after hearing about the issues my car was having, said he would take care of things, gave me a ride home with their shuttle service then proceeded to ignore phone calls/emails for updates for almost two days. He decided to pick up a phone somehow after two days go by almost to call and say he wasn't comfortable working on my car and I needed to take my car back to the BMW dealer I bought it at which is only 3.5 hours away. When asked why he was refusing to honor the warranty of BMW he said to take it up with BMW North America. Seriously, who does this? Save yourself the hassle and choose another BMW dealership. Just read the online reviews for this dealership regarding their service department and you'll see that the only reason this place gets any service work is because they have a monopoly on the Birmingham BMW market since they are the only BMW dealer in Alabama besides Huntsville, Montgomery and Mobile. In my opinion if you need superior quality service work with great pricing and customer service for a BMW outside of warranty look up Momentum Motorworks in Birmingham, Alabama. They're honest, have a sterling reputation in the BMW community and have great employees who actually care about your needs and concerns, More

Buying our BMW Sales person wonderful. Getting into finance to review everything freaking horrible. Did I forget to say we waited almost two and half hours to get Sales person wonderful. Getting into finance to review everything freaking horrible. Did I forget to say we waited almost two and half hours to get in to finish up paperwork. NOT HAPPY WITH FINANCE DEPARTMENT. Get more finance offices to service your cliental. the gentleman that did help us from finance sign was quick and courteous. More

Above and Beyond Our experience at BMW of Birmingham was excellent. Our Sales associate Zac Grissett went above and beyond to put us in a car that is just what we want Our experience at BMW of Birmingham was excellent. Our Sales associate Zac Grissett went above and beyond to put us in a car that is just what we wanted and well worth the price. He is very knowledgeable about the brand and is a really good guy. We left the dealership, knowing that we will be back to do business with him again. More

Excellent Visit Fantastic Visit, scheduled an appointment online, in and out under the time promised. Great Job, keep up the good work, looking forward to my next pur Fantastic Visit, scheduled an appointment online, in and out under the time promised. Great Job, keep up the good work, looking forward to my next purchase. More

Great Experience Oleg made my purchase of a new BMW easy. He was responsive. He was knowledgeable. He answered every question. He was reassuring. He was also alwa Oleg made my purchase of a new BMW easy. He was responsive. He was knowledgeable. He answered every question. He was reassuring. He was also always available. I can't think of a better buying experience and would certainly go back to him the next time I want to buy. He did a fantastic job. More

Best ever I will never go to another dealer for service or purchase! Sterling, Chris and Sheri alway treat us like family. The work is always delivered on time I will never go to another dealer for service or purchase! Sterling, Chris and Sheri alway treat us like family. The work is always delivered on time and completed as promised with no surprises. More

Very good experience Michael Matkosky was very helpful when I purchased my BMW! He went over everything about the car and explained in detail how all of the many different Michael Matkosky was very helpful when I purchased my BMW! He went over everything about the car and explained in detail how all of the many different features work. I very much appreciate him taking time to show me all of the things this car is capable of doing. Everyone we worked with was terrific! More

Everyone at the dealership was extremely helpful. Even if you are not a client of a particular advisor they will all help you freely. There is no pressure in any way. Great experience. Even if you are not a client of a particular advisor they will all help you freely. There is no pressure in any way. Great experience. More

Great experience with service Scheduled maintenance in and out with wiper blades and car wash thrown in as nice extras. All staff friendly. Clean waiting area. Scheduling online Scheduled maintenance in and out with wiper blades and car wash thrown in as nice extras. All staff friendly. Clean waiting area. Scheduling online very easy. More