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BMW of Birmingham
Irondale, AL
422 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 422 reviews
May 08, 2003
First off I have never been able to just call and make a service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I' service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I'm luck to get an apt within 2 weeks. There sales staff is very uncooperative, which is why I didn't purchase my car from them, and the same can be said for the service people. I wouldn't have my car serviced there either if there was another dealer in town. It's impossible to get a loaner from them, even when I have had to return the car for the service dept. to fix a problem they caused they wouldn't let me have one. More
by 330cicer
February 27, 2003
Would only recommend this dealer if there was no other resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience w resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience with the quality of work. The sales people are not very friendly at all. Once, while waiting on having my car repaired, I browsed the showroom. I never had a salesperson approach me to say "Hi" or nothing. In fact a salesperson bumped into me and didn't even say excuse me. More
by 328iSC
