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BMW of Birmingham
Irondale, AL
413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 413 reviews
July 29, 2005
I have had many service related problems with this dealer. The first one was after 2200 miles the "check engine soon" light came on. They connected my car to the computer and it said it had two bad dealer. The first one was after 2200 miles the "check engine soon" light came on. They connected my car to the computer and it said it had two bad O2 sensors. So they replaced the sensors and the car ran worse. Over the course of two weeks they replaced sensors, replaced a $1100. computer then the car would not even run. Then they read the Factory service bulletin sent to all dealers a full two months before I bought my car and it said to replace the Ignition coils. They did that then it really really ran bad. Finally, they reset the computer (because the Ignition coils were not bad now so the computer correction was wrong) and it has been running fine ever since. 2 1/2 weeks for something that should have only taken 1/2 of a day. The second thing was when they did the 1200 mile oil change the did not change the oil. I had to call BMW NA and have them call the dealer to get them to change it. Along with that process they did not replace the top to the power steering pump. I discovered this about two months later. Needless to say I was kinda disappointed. The top slipped out of my hand when I tried to put it back on. I took it back to the dealer to have them get the top and put it back on. There is a three piece cover panel that is under the front of the car. Instead of removing the panel they used a screwdriver to pry it open. This caused the panel to hang into the wind and slap against the ground at high speeds. I almost had a accident!! I thought the berings were going out at first. Again back to the dealer to fix a problem that should have not happpened. For what it is worth I will never buy from this dealer again. More
by b74heavy
May 08, 2003
First off I have never been able to just call and make a service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I' service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I'm luck to get an apt within 2 weeks. There sales staff is very uncooperative, which is why I didn't purchase my car from them, and the same can be said for the service people. I wouldn't have my car serviced there either if there was another dealer in town. It's impossible to get a loaner from them, even when I have had to return the car for the service dept. to fix a problem they caused they wouldn't let me have one. More
by 330cicer
February 27, 2003
Would only recommend this dealer if there was no other resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience w resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience with the quality of work. The sales people are not very friendly at all. Once, while waiting on having my car repaired, I browsed the showroom. I never had a salesperson approach me to say "Hi" or nothing. In fact a salesperson bumped into me and didn't even say excuse me. More
by 328iSC
