BMW of Birmingham

Disappointed to say the least Purchased a CPO BMW 328i. Traveled from TX to pay and pick up the car. A Simple transaction all cash transaction. All relevant information completed Purchased a CPO BMW 328i. Traveled from TX to pay and pick up the car. A Simple transaction all cash transaction. All relevant information completed online before traveling to AL. Arrived at the dealership. The car was ready, the sales person was ready. The finance director was not ready. No paper work no title, Nothing is ready. After waiting for about 2 hours, Mr. Duller, the finance director, attempted to sell me a bunch of overpriced extras for no particular reason. Three hours later the paperwork was completed but no title. Mr. Duller promised to FedEx the documents and title to my TX address within a day. It took more than 2 months to finally get the package. Mr. Duller did not return voice mail or emails ever. I had to call the general manager to get things moving and finally register the car in TX. The car tool set was missing a couple of tools. Emailing and calling did help. No post sale follow-up and no reply to communication. All in all, happy with the car, but disappointed by the dealership. With more that 40 years of buying cars, it was the worst experience by far thanks to Mr. Ron Duller. More

Read the Fine Print I bought an extended 50,000 mile service plan only to discover it covered a period of only 2 years. No mention of the length of the time period was m I bought an extended 50,000 mile service plan only to discover it covered a period of only 2 years. No mention of the length of the time period was made at the time of purchase. I also discussed buying a new X5 last year and found the sales manager almost impossible to deal with, so I bought my new car elsewhere. My conclusion in dealing with BMW of Birmingham for several years is that they have a quality product, a dedicated and quality service team but it is unfortunately "Buyer Beware" in dealing with them. I'm choosing to take my business elsewhere in the future. More

Terrible No customer service or communication. Talked with a Todd Weeks and had questions regards some of the paperwork and was told Bill Powell the Sales Man No customer service or communication. Talked with a Todd Weeks and had questions regards some of the paperwork and was told Bill Powell the Sales Manage would call me. I told Mr. Weeks the 45 minute window I would be unavailable to talk with Mr. Powell. Mr. Powell called called right in the middle of the time I was unavailable and did not leave a message. I called Mr. Powell back three times and left a message each time. No call back that day. Called and left messages with Mr. Weeks and Mr. Powell the next day and still no call back. I received a text from Mr. Weeks that Mr. Powell would call me in a few minutes. 10 hours later and still no call to ask a few questions. I would not recommend doing business with these type of people who refuse to call customers back. More

Great Experience Very easy buying experience. Everything went smoothly and professional. I worked with Oleg Ghilan and he was very professional and knowledgeable. H Very easy buying experience. Everything went smoothly and professional. I worked with Oleg Ghilan and he was very professional and knowledgeable. He continues to ensure that I am happy with my car. Would recommend to anyone that is looking to purchase. Thanks for everything. More

Outstanding! The whole experience from the very beginning was very detailed and professional. Just an outstanding overall experience. Oleg Ghilan was extremely h The whole experience from the very beginning was very detailed and professional. Just an outstanding overall experience. Oleg Ghilan was extremely helpful and knowledgeable! He continues to check with us to ensure we are happy and if there is anything else he can do to help. Thanks Oleg! Emily Hardinwas also extremely helpful with all the features of our car! More

Best in the business ! From start to finish treated my wife superb. A loaner was given just in case the maintenance / service due would take longer than a day. ( travel nurs From start to finish treated my wife superb. A loaner was given just in case the maintenance / service due would take longer than a day. ( travel nurse) . Our car was taken in and treated like new.(2014 328i). We were kept up to date numerous times and had ZERO problems getting scheduled. All car dealer ships should follow this lead, then again...all are not BMW !.. Thanks again for flawless schedule,loaner and service. Dustin Glover was our adviser and we drove away extremely happy. Sincerely, Mike and Judy Travis. More

Service Department and Chris Score Again! Good job BMW Service team, especially Chris who took care of my 335i. I had bought some 19" wheels from a BMW CCA member and had new Michelin Pilot S Good job BMW Service team, especially Chris who took care of my 335i. I had bought some 19" wheels from a BMW CCA member and had new Michelin Pilot Sport AS3+ tires installed at a Tire Engineers who used my TPMS sensors on the new wheels and tires. The 19" wheel/tire combo did not fit, so I have those sitting in the garage. Meanwhile the 335i didn't have TPMS sensors and the car was looking for them. I handed the 335i to my wife when I got a new BMW and I wanted her to have everything working so I asked Chris to replace the sensors and do an oil change. He got everything done for me and the car drives great! Thanks Chris and BMW of Birmingham! More

Fleet Manager I purchased my BMW 328i because Sherrie put me in a similar car, last year. I love my 328i! She is a very detailed, customer service oriented manager I purchased my BMW 328i because Sherrie put me in a similar car, last year. I love my 328i! She is a very detailed, customer service oriented manager and I appreciate her every time I go in for going that extra mile with my family & I. More

Family Regardless of why you are there, sales or service, you’ll be treated as though you are family! Really helped my daughter through her first car purchas Regardless of why you are there, sales or service, you’ll be treated as though you are family! Really helped my daughter through her first car purchase More

Go somewhere else Simply put the service department at this dealership is terrible. Poor communication, sneaky quotes and straight up awful customer service. The servic Simply put the service department at this dealership is terrible. Poor communication, sneaky quotes and straight up awful customer service. The service director David is a real beauty as he refused to honor my BMW FACTORY warranty since the car was certified pre-owned by another BMW dealer. What's even better is he took my keys after hearing about the issues my car was having, said he would take care of things, gave me a ride home with their shuttle service then proceeded to ignore phone calls/emails for updates for almost two days. He decided to pick up a phone somehow after two days go by almost to call and say he wasn't comfortable working on my car and I needed to take my car back to the BMW dealer I bought it at which is only 3.5 hours away. When asked why he was refusing to honor the warranty of BMW he said to take it up with BMW North America. Seriously, who does this? Save yourself the hassle and choose another BMW dealership. Just read the online reviews for this dealership regarding their service department and you'll see that the only reason this place gets any service work is because they have a monopoly on the Birmingham BMW market since they are the only BMW dealer in Alabama besides Huntsville, Montgomery and Mobile. In my opinion if you need superior quality service work with great pricing and customer service for a BMW outside of warranty look up Momentum Motorworks in Birmingham, Alabama. They're honest, have a sterling reputation in the BMW community and have great employees who actually care about your needs and concerns, More