BMW of Birmingham

I highly recommend my Purchase Advisor to anyone interested in buying a new or used vehicle. She was very professional, direct and very knowledgeable. Thx interested in buying a new or used vehicle. She was very professional, direct and very knowledgeable. Thx More

I contacted Pam with Tom Williams BMW on 1/16. During our conversation, I told her that I was relocating to NYC and had received offers from my hometown dealer for both vehicles, however would be willing to conversation, I told her that I was relocating to NYC and had received offers from my hometown dealer for both vehicles, however would be willing to sell them to Tom Williams if they could match the offer so that I did not have to transport the vehicles. She asked me for the VIN numbers, Mileage, and various details concerning the state of the vehicles. The following day on 1/17, following lunch I received a phone call from Pam telling me that Tom Williams would like to purchase both vehicles from me for the price we had discussed ($25,000&$38,000). I told her that was fair, however I would not be coming to the dealership to negotiate as I already had offers. She assured me that there would not be any negotiating and Tom Williams would pay the agreed amount. Shortly after, I received a phone call from Client Advisor, Chris Cole, who made arrangements for our appointments in the afternoon. (Its an hour round trip for me) Following the inspection of the vehicle, which was credited as perfect condition, I was offered $3,000 less on both vehicles than what was assure I would receive. Tom Williams BMW Sales Manager Robert Fowler contacted Pam in concern to the prices I was offered and both Pam and Tom Williams Mini Sales Manager, John Scanlon, confirmed the offers were made to me. However, Tom Williams BMW refuses to honor the verbal commitment they made to me. More

I never would have thought that buying a car would be so I never would have thought that buying a car would be so easy and so much fun, especially when I live in Maine...I picked up the car in SC...and the I never would have thought that buying a car would be so easy and so much fun, especially when I live in Maine...I picked up the car in SC...and the client advisor was in Alabama. A quick back story synopsis - While I presently live in my home state of Maine, I lived in B'hm for 16 years. This dealership kept my 1978 320i in true" fun to drive" form. I just retired. A new 328xi Sport Wagon was to be my retirement present to myself. I wanted to take delivery at the BMW Performance School in SC. That being the case I figured I could buy the car from any dealer. My first thought was to contact Tom Williams because of my past relationship with them and how they have treated many of my friends over the years. I was lucky enough to have Niyse Burton as my client advisor. She and I did the entire deal via email. She quickly answered any question I had. She was knowledgable, personable and never pressured me in any way to buy a car. She sold me a car by never trying to sell me one. All paperwork was exchanged using scans and email attachments. Only the final part, the part where I turned over a check, had to be done using originals and FedEx made it an overnight event. Ms. Burton handled all the arrangements for me to take delivery at the Performance School. All I had to do was get a flight to Greenville, SC. The Performance School experience is SO MUCH FUN! You will leave there not only with your new car, but with a huge grin on your face. Certainly mine was an experience made possible by electronics and the Internet. It was the people, however, that made it effortless. To a person everyone at Tom Williams and everyone at the Performance School couldn't have been nicer. So, let me highly recommend that you take delivery of your new BMW at the Performance School. And, if choose to do so, buy the vehicle from Tom Williams regardless where you live. The price was a good deal. Your experience will be easy and problem free. You will leave Greenville, SC with a new respect for the abilities of your car. As you drive home you will realize that you are still grinning. I still am. More

Offer to sale for more than advertise price Manager Offer to sale for more than advertise price Manager never answer email Sales person claims manager will not honor price offer because client that t Offer to sale for more than advertise price Manager never answer email Sales person claims manager will not honor price offer because client that test drove car offer more money but did not leave a deposit nor purchase that day Felt like we were dealing with a non branded dealership never expected this from a BMW dealer More

I purchased a GMC Sierra 2500HD from Tom Williams sight unseen. I spent a lot of time researching and found that Tom Williams had the best price on the truck that I was in the market to purchase. I spoke w unseen. I spent a lot of time researching and found that Tom Williams had the best price on the truck that I was in the market to purchase. I spoke with James Corlew and John McLarty several times about the truck and they ran several tests on the truck to ensure that it was not in any mechanical disrepair. The truck was delivered to me in Georgia and I could not have been happier with my purchase. I also purchased an extended warranty through Tom Williams and Lily Young did a great job making sure that all of the paperwork and registration were taken care of for me. The level of patience, integrity and service that I received from James and his staff far exceeded any experience that I have had with any other dealer. I will definitely be doing business with James and his team at Tom Williams again! More

Just completed a trade in preparing for retirement of a new 128i and an X3 for. New X5 diesel. Couldn't brag enough on Frank Baumann and the service we received from him. The deal was handled professiona new 128i and an X3 for. New X5 diesel. Couldn't brag enough on Frank Baumann and the service we received from him. The deal was handled professionally, timely and thoroughly. We would definitely recommend Tom Williams and especially Frank Baumann! More