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BMW of Birmingham

Irondale, AL

3.6
399 Reviews
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1000 Tom Williams Way

Irondale, AL

35210

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Showing 399 reviews

October 28, 2013

Let me preface by saying we are not affluent people. We are both educators; however, we do own three BMWs. This is probably our fourth experience with Tom Williams BMW in Birmingham. None of our experien More

by dagill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John and Taylor
Oct 31, 2013 -

BMW of Birmingham responded

Dear Dagill: Thank you for your loyal patronage and for writing your review of our sales department. It certainly sounds like you had a very frustrating experience with us. We would very much like to hear about your visit in further detail in order to improve on our customer service. If you have a free moment, would you please give our Service Manager, Troy Conyer, a call directly at (205) 443-8607? Your feedback is very important to us. Again, thank you for your continued patronage and we look forward to hearing from you soon.

October 21, 2013

They need older mature mechanics . The kids they use are barely over 16 ! They repair your vehicle really fast ! Also they make Mistakes! This is by far the sorriest dealership I've ever dealt with ! I've o More

by VDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Allen, Allen Henderson
Oct 22, 2013 -

BMW of Birmingham responded

Dear VDA, Thank you for taking the time to leave a review of our dealership. Our service department is staffed with some of the most technologically savvy individuals who have several years of service experience. Did you have a negative experience at our dealership? If so, please contact Jeff Crane, our assistance service manager at 205-745-4721 so that we can further assist you. Thank you once again and we look forward to hopefully reaching a mutually agreeable solution.

August 17, 2013

I never would have thought that buying a car would be so I never would have thought that buying a car would be so easy and so much fun, especially when I live in Maine...I picked up the car in SC...and the More

by dirigo9871
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nisye Burton
February 05, 2013

Offer to sale for more than advertise price Manager Offer to sale for more than advertise price Manager never answer email Sales person claims manager will not honor price offer because client that t More

by Raco4u
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oleg Ghilian/John Precise
April 19, 2012

I purchased a GMC Sierra 2500HD from Tom Williams sight unseen. I spent a lot of time researching and found that Tom Williams had the best price on the truck that I was in the market to purchase. I spoke w More

by BikinCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Corlew, John McLarty and Lily Young
April 12, 2012

Just completed a trade in preparing for retirement of a new 128i and an X3 for. New X5 diesel. Couldn't brag enough on Frank Baumann and the service we received from him. The deal was handled professiona More

by Grantthree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Baumann
August 05, 2011

As a business owner, you want to save as much as possible on overhead costs, but you should avoid skimping on motor trade insurance. If you do not protect your business, then you are not just risking your bu More

by jamejan40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jamejan40
August 04, 2011

jessy.ggs: yes no *Did the dealer honor all commitments jessy.ggs: yes no *Did the dealer honor all commitments made? not *Did the dealer honor all commitments made? yes *While you were at the dealers More

by Lorarian89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorarian89
June 09, 2011

Recently purchased a pre-owned vehicle from Tom Williams BMW. The factory warranty had expired, so I purchased a power train warranty for peace of mind. After driving the car the first day I noticed the rea More

by BMW I3s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Service
February 27, 2011

Let me start out by saying that my initial contact with this dealership and its employees (our salesman being Zac) was excellent in all areas. We were not disappointed until a week after our BMW was purcha More

by fishbone26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel " Zac" Gissett
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