BMW of Birmingham

EAGER TO PLEASE--every step of the way! I'm a new BMW owner. I knew what I wanted, so I had to order it… and wait. But Robert Brown kept me informed every step of the way from Germany to B I'm a new BMW owner. I knew what I wanted, so I had to order it… and wait. But Robert Brown kept me informed every step of the way from Germany to Birmingham! I was apprehensive about that fragile break-in period for a new car (this is my first new car in 25 years), but when I picked it up, they laughed and told me, "IT'S ENGINEERED TO DRIVE! JUST DRIVE IT!" And it has driven like a dream! (Was I really doing 95 mph to pass that car?) I didn't realize how hard all my other cars have been to drive! Tom Williams BMW is a huge dealership, so I figured I'd blend into the background after I made the purchase. Boy, was I wrong! Every time I've been there, people know my name, check on my concerns, and make sure I understand everything about my new car. The Encore Visit with Lee Kitchens was over-the-top! I ordered every gadget you can get on a BMW, so there has been much to learn! We were short on time due to my schedule, not his, but he made the most of every minute. It may not be a big deal to you, but I noticed that when he brought my car back after filling up the tank (part of the Encore experience), he replaced the seat position to MY setting. Little things count! I work A LOT, so I couldn't get out to the dealership for Karreem Battles to help me optimize my Harman Kardon sound system. No worries, he was able to talk me through it over the telephone! Al Fortunato was a prince in Service, and made me feel very comfortable. In short I highly recommend Tom Williams BMW for sales, finance, service, and the whole BMW experience! More

"BMW Genius " Lee, was beyond patient helping me establish a new Bluetooth connection, he was able to help me through the set up after waiting for over 25 minutes o Lee, was beyond patient helping me establish a new Bluetooth connection, he was able to help me through the set up after waiting for over 25 minutes on someone to help me in service.but regardless, Lee , was very helpful ,Great service and thank-you for taking the timeout with all the little tech questions I have.Thank you again. More

Very helpful Our BMW broke down on the interstate while we were headed home to Florida. Didn't know anyone at the dealership but they were very helpful in getting Our BMW broke down on the interstate while we were headed home to Florida. Didn't know anyone at the dealership but they were very helpful in getting it fixed and back on the road that day. A service tech named Russel Johnson even stayed overtime to fix our car and help us get back on the road. More

Most genuine person you would ever want to meet!!!!!!!! 4th purchase from this dealership, have NEVER been dissatisfied with any of our sales experience, but Jeannie....words cannot describe her. She's a gr 4th purchase from this dealership, have NEVER been dissatisfied with any of our sales experience, but Jeannie....words cannot describe her. She's a great asset to have. Can't wait to buy that next car!!!!!!!! More

Jeannie is the best! I was so fortunate to have had Jeannie Swan as a sales rep. I had never owned a BMW, just thought I wanted one, didn't even know how to drive and par I was so fortunate to have had Jeannie Swan as a sales rep. I had never owned a BMW, just thought I wanted one, didn't even know how to drive and park! She listened to my wants and concerns, took me out on SEVERAL test drives, explained everything so patiently. Made me feel like I was her friend, not just a client. She took all my comments into consideration and found exactly what I wanted...not on the lot but in California! She was so knowledgeable and patient and spent a great deal of time explaining all the extras of the car.....and I LOVE IT! I consider her a friend and will definitely buy me next BMW from her....Thank you Jeannie! More

Great experience . I highly recommend this dealership. The atmosphere is friendly, helpful and informative. If you are looking for great deals , then this is the place t I highly recommend this dealership. The atmosphere is friendly, helpful and informative. If you are looking for great deals , then this is the place to go! Contact Parker Rosenburg he was great to work with . He had all the information ready for us before our arrival and worked hard to answer all our questions and give us the best possible deal. He also calked us multiple times after our purchase to see if we were satisfied and if we had any questions . More

Best car buying experience ever!!!! After trying to buy a 550GT from 3 other Atlanta dealers in two days, I called Tom Williams.I had the best car buying experience of my 40 plus years o After trying to buy a 550GT from 3 other Atlanta dealers in two days, I called Tom Williams.I had the best car buying experience of my 40 plus years of buying cars! Jeannie Swan was one of the most knowledgeable people I've ever had the pleasure of talking with and Andrew Anderson was just icing on the cake. Fresh from the WORST BUYING EXPERIENCE EVER at the hands of an Atlanta BMW dealer, I was treated like royalty and bought a better car with more equipment, CHEAPER! For your best shopping experience EVER ,Try TOM WILLIAMS BMW. Bill Gore , Jr. More

"Great Experience" "Genius Lee is knowledgeable and very patient.." After having our car a few weeks and taking a list of questions for the BMW Genius, we presented o "Genius Lee is knowledgeable and very patient.." After having our car a few weeks and taking a list of questions for the BMW Genius, we presented our list to Lee and we had the best time with Lee as he patiently set the car up for each of us and then answered all of our questions. More

"Love my New BMW" "New BMW " Love my car, and Parker & Lee did an outstanding job of showing me all the features, thank you, for being patience explain my car in detai "New BMW " Love my car, and Parker & Lee did an outstanding job of showing me all the features, thank you, for being patience explain my car in detail. More

Orientation Lee Kitchens led my orientation and was extremely knowledgable, efficient and friendly Ed, my salesman, was very helpful nice to work with. Thanks Lee Kitchens led my orientation and was extremely knowledgable, efficient and friendly Ed, my salesman, was very helpful nice to work with. Thanks so much More