BMW of Birmingham

Jeannie was awesome!!! Jeannie was a delight. She was so professional and yet very personable. She made our first experience with BMW great! She was fabulous! Melinda Mi Jeannie was a delight. She was so professional and yet very personable. She made our first experience with BMW great! She was fabulous! Melinda Mikul More

Parker cares about his customers Parker worked hard to find the make and model of the car that I was looking for. He went above and beyond at every step of the process - even staying Parker worked hard to find the make and model of the car that I was looking for. He went above and beyond at every step of the process - even staying late on a Friday night for a test drive. The way that he handled the details of my purchase made me feel like his only customer. I highly recommend Parker because he cares about his customers. More

Great Client Advisor-Jeannie Swan I just bought my first BMW at Tom Williams BMW. Jeannie Swan was my client advisor and she was absolutely FABULOUS! She was so kind, and very knowledg I just bought my first BMW at Tom Williams BMW. Jeannie Swan was my client advisor and she was absolutely FABULOUS! She was so kind, and very knowledgeable of the car she was selling. I would recommend Jeannie to anyone wanting and needing a great car buying experience. Wanda More

Great Custmer Service No one would handle my problems or question until I was referred to Lee Kitchens- He handled my issues immediately and was very thorough in making sur No one would handle my problems or question until I was referred to Lee Kitchens- He handled my issues immediately and was very thorough in making sure I was Happy. I will never use anyone but him. Very professional and excellent at his job. More

Beyond all expectations I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it I bought my first BMW ever, a few weeks ago, from Tom Williams BMW. Ed McGehee was very patient explaining all the bells and whistles! I brought it back in this week to have satellite radio installed, and was ably helped by Lee Kitchens and Al Fortunato. Lee in particular was extremely helpful, and is a credit to the dealership. Everyone I have come into contact with at the dealership is incredibly customer-oriented, friendly, and helpful. They have all made the purchase experience easy, and of course the car is top notch. I may now be a lifer for BMW! More

Jeannie Swan - You are the BEST BEST in class...BEST in service....BEST in quality...Overall, the BEST!!!!!! Our experience with Jeannie was awesome. She was knowledgeable, frien BEST in class...BEST in service....BEST in quality...Overall, the BEST!!!!!! Our experience with Jeannie was awesome. She was knowledgeable, friendly, helpful, and NOT pushy! Jeannie worked with my husband and I until we were satisfied. She keep her word and always did what she promised. Jeannie helped me to explore my new 550i and she made sure I had all contact information for future assistance if needed. Thank you Jeannie for all that you do! It was a pleasure working with you. More

Great Customer Service! Lee was very helpful in explaining the exterior and interior functions I needed to know about my 328i. He was very kind! When I received my car back i Lee was very helpful in explaining the exterior and interior functions I needed to know about my 328i. He was very kind! When I received my car back it was on a full tank of gas and washed! Thanks Lee for all of your help! More

Excellent Customer Service Lee provides the best customer service by driving all the way to my home to program the garage opener on my BMW. He is vey knowledgeable about the car Lee provides the best customer service by driving all the way to my home to program the garage opener on my BMW. He is vey knowledgeable about the car and answered all my questions. More

Absolutely great service! Lee, I can't thank you enough for helping me during my follow up delivery! You helped me understand all the options on my 5 series and even topped off Lee, I can't thank you enough for helping me during my follow up delivery! You helped me understand all the options on my 5 series and even topped off my fuel tank. THANK YOU THANK YOU! More

The VIP treatment! Jeannie, Thank You so much for your excellent customer service! I really appreciate all you did to find my beautiful car and to make the transaction Jeannie, Thank You so much for your excellent customer service! I really appreciate all you did to find my beautiful car and to make the transaction happen. You were so polite and attentive, and made me feel like a VIP at delivery. :-) It was a GREAT experience and I truly appreciate all you did for me, and I look forward to continuing to work with you. Thanks again for everything! Paula Kaylor More