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BMW of Birmingham

Irondale, AL

4.0
415 Reviews
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1000 Tom Williams Way

Irondale, AL

35210

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Showing 415 reviews

February 13, 2015

Excellent dealership Everyone did an exceptional job. I have been dealing with this dealership since 1984 and this may be the best group they have assembled. Chris Cole wa More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cy Cyphers, Chris Cole
February 13, 2015

Worst customer experience Ever After Tom Williams Bmw drove crazy to come back to the dealership for 2nd delivery,they have a guy that spoke broken English,go over the car with me. More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
And the guy named isn't on the list imagine that
Feb 27, 2015 -

BMW of Birmingham responded

Dear Ronald, Thank you for taking the time to provide us with your feedback, as a valued customer your satisfaction is extremely important to us. I would like to apologize for any issues you may have run into during your encore delivery and offer you my personal assistance in order to resolve this issue. Please feel free to contact me at your earliest convenience. I can be reached at 205-443-8626. Thank You Robert Fowler General Sales Manager Tom Williams BMW

February 12, 2015

Car sale. Zac assisted me in selling your dealership my Mercedes-Benz. I was impressed with the attention to detail and his reassurance that I was well informe More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 09, 2015

Satisfied Customer Both Karreem and Zac were extremely helpful and very knowledgeable. Overall it was a great experience. I will definitely recommend Tom Willaims to all More

by live4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karreem Battles
February 08, 2015

He is a awesome dealer! He is one of the best dealer i have ever met! I'm sure if i have the possibility to business again i would make more deals with him. He really helped More

by Ziming
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Parker Rosenberger
February 08, 2015

Purchased new car Dealership and more specifically sales manager, Ed McGehee, were very informed about products, very helpful in making our selection of a vehicle to me More

by Mike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Durler, Ed McGehee
February 07, 2015

Karreem Battles Mr. Battles was an awesome client advisor. He made sure what we needed was given. Thanks to him I will recommend to others!!! Job well done!!! Satisfi More

by jas09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karreem Battles
February 07, 2015

Outstanding Customer service lee, went beyond helping me to fix my problem.when i thought all was lost.Nobody could fix the problem, he figure out how to get my flip phone to wor More

by Jweaverg103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 05, 2015

Awesome so far! Felecia Posey is an incredible sales rep! We haven't found the perfect car yet, but I'm confident we will. It has been a pleasurable, hassle free and, More

by hunterm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 03, 2015

We've leased and bought a total of 3 cars from Chris Chris did an exceptional job walking us through the lease process. We got my wife a 2014 328i and I went back the next day and leased an X3. Later in More

by wbierley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Moseley, Chris Cole, John Ard
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