BMW of Birmingham

WONDERFUL Sales and Service at Tom Williams BMW. On or about March 23rd, 2015 I looked on-line for a Ford Taurus. I found one that I decided to leave my contact information. I was at work when Felici On or about March 23rd, 2015 I looked on-line for a Ford Taurus. I found one that I decided to leave my contact information. I was at work when Felicia Posey called, she left a detailed message and a clear number to call her back on. When I was able to return her call she was very professional, polite and knowledgeable. I told Ms. Posey I had a budget to stay in and told her what I could pay. She said she would make an offer to the sales manager and get back with me either way. She let me know up front that my offer may or may not be accepted. I really do like the up front approach. She called me after she had gotten the information from the sales manager and told me my offer was acceptable. I made an appointment to see the car on the evening of the 27th. I decided to come by and see the car on the 26th of March as to run it to my mechanic to have him check it out. As I was in route to Tom Williams BMW I called to let them know I was coming. So happen Felicia was calling me to confirm the 27th of March appointment. She met me in the lot when I arrived. My car was sitting in a VIP slot with my name on it I have NEVER had this happen before when buying a car. She introduced me to Rick Weinburg, he was my salesman. We talked about the car and he showed me the features. I ask him about taking it for a test drive and to take it to my mechanic. I test drove it and was impressed. Rick did the paperwork that needed to be done so that I could take it and have it checked over ( my mechanic is in Anniston Alabama). After having the car checked and APPROVED by my mechanic I drove back and let Rick know that I would be buying the car. I placed a deposit on the car. I was to pick the car up on Sautrday. We met with Rick Weinburg again and he shared with us the options that we could get additionally for the car. Mr. Weinburg is as pleasant and knowledgeable as Ms.Posey. As Mr. Weinburg finished some paperwork he introduced Brooke Moseley who answered ALL of my questions about the payment of my new car. Instead of waiting for Saturday we came down late on Friday evening to pick up my (new to me) car. Mr. Andrew Anderson met my husband and I at the door with a smile, Mr. Weinberg was there and helpped finish up the paperwork, he handed us off to Cy Cyphers because Ms. Moseley was not in. They caompleted the paperwork and answered our final questions. My car was ready for me shining bright, beautiful and ready to be drien home. I got tickled when I saw the Thank you and Congatulations paper in the stand next to my car. I am now the PROUD and VERY HAPPY owner of a 2005 Ford Taurus and VERY Satisfied that I purchased it form Tom WIlliams BMW. I have told my friends and co-workers about my GREAT experience. I even kept the plate cover on the car when I went to and purchased my tag today. THANKS to Felicia, Rick, Andrew, Brooke, Cy and the people working behind the scene that I never met. I will shop with you AGAIN if and when I need another vehicle. Thanks Again Mary Martin More

My 1st BMW - Great Experience with Zac Grissett ! I am very excited that this is my 1st BMW that I had built. I like the fact that I could keep up with the building phases through the timeline on the I am very excited that this is my 1st BMW that I had built. I like the fact that I could keep up with the building phases through the timeline on the BMW website. It was also a pleasure to work with Zac Grissett. Zac is very knowledgeable, professional and personable. He made the buying experience easy for me. The customer service at Tom Williams BMW is superb! Everyone, I interacted with was very courteous and professional. I will definitely refer others to this dealership. More

Best Car Buying Experience With Oleg and Ron I bought a certified pre-owned BMW 550 and enjoyed the buying experience through the services of Oleg. What I liked most about his service is his list I bought a certified pre-owned BMW 550 and enjoyed the buying experience through the services of Oleg. What I liked most about his service is his listening skills. He listened to me....did not try to do a hardcore sales pitch....gave me options...and when I chose a car, he explained every explicit details of that car, helped me set up my iDrive and Bluetooth, then sent me on my way. I have purchased three BMWs in the past and NEVER had the kind, relational, attentive service Oleg gave. I was serviced my Ron for financial matters and he equaled Oleg in service. I want to share this because others may benefit. More

Service work on an 09' BMW 535Xi My vehicle overheated on a Friday. I had it towed to TW BMW on a Monday. Typically I have to wait up to four weeks for a loaner car when having my o My vehicle overheated on a Friday. I had it towed to TW BMW on a Monday. Typically I have to wait up to four weeks for a loaner car when having my oil changed or other regularly scheduled maintenance, but for this "emergency" I was provided a loaner car immediately upon my arrival with my car on that Monday. I spent, at the most, twenty minutes with Sterling Scott while transferring my belongings to the loaner vehicle (I had previous obligations and needed to leave immediately). S. Scott contacted me later that day to let me know where they were in the process of evaluating my car. He then reconnected with me on Tuesday, the day following my bringing my vehicle by, to inform me of the issue and the estimated time to repair. Additionally, understanding that my car was under warranty for only a few more weeks and less than two-thousand miles, Sterling conducted a thorough evaluation of other potential issues that might arise. Most importantly, S. Scott arranged to have a TW BMW employee bring my car to me and swap it with the loaner car. This is important as my time, being no different than anyone else, was already accounted for and precious little remained for me to drive almost an hour to the dealership and an hour back with my repaired car. This was not the first time that someone at TW had exercised personal initiative and created a way for me to continue working in another county while the service staff repaired my vehicle. I would highly recommend Tom Williams to anyone looking to purchase or service a vehicle. Gregory F. Ellis More

Great experience Felicia has made the experience of finding and buying a car not only easy but fun. Her can do attitude and work ethic are exceptional. Felicia has made the experience of finding and buying a car not only easy but fun. Her can do attitude and work ethic are exceptional. More

Wonderful anniversary gift I have ALWAYS wanted a BMW and never thought it would be possible. For our 33rd wedding anniversary my husband took me to Tom Williams BMW and they we I have ALWAYS wanted a BMW and never thought it would be possible. For our 33rd wedding anniversary my husband took me to Tom Williams BMW and they were able to make my dream come true. Such an amazing, memorable anniversary. Jason Eldridge was wonderful and made it all seem so easy. We will definitely recommend and use Tom Williams BMW again. More

Friendly,knowledgeable, best prices in town I had been looking for a car almost a month when I ended up at Tom Williams and I am so glad that I did. I was introduced to Tony Bugeja who really we I had been looking for a car almost a month when I ended up at Tom Williams and I am so glad that I did. I was introduced to Tony Bugeja who really went above and beyond to make sure my car buying experience was great. Not only was he friendly but so was everyone else. I appreciate his dedication, honesty and hard work that he did for me. If you are in the market for a new or used vehicle please contact Tony and YOU will NOT be disappointed. More

Night and Day The difference in a salesman at another dealership and Tom Williams's BMW Customer Experience Manager , Oleg Ghilan was as different as night and day. The difference in a salesman at another dealership and Tom Williams's BMW Customer Experience Manager , Oleg Ghilan was as different as night and day. Oleg helped us purchase the car we had only dreamed about having one day. He didn't sell us a car he helped us buy one. His knowledge of how to make our experience as comfortable as possible was greatly appreciated. From the moment we meet Oleg, to the final hand shake was the very best we could have hope for. Barry and Tammy Nelson More

Great leasing experience Chris Cole and Cyphers were great. No pressure on sale and worked with me to get the car I wanted...and a good deal to boot. Chris Cole and Cyphers were great. No pressure on sale and worked with me to get the car I wanted...and a good deal to boot. More

Exceptional Sales Experience My experience at Tom Williams BMW was great. I would recommend it to anyone. Chris Cole, the sales person, was fantastic. He provided me with an excep My experience at Tom Williams BMW was great. I would recommend it to anyone. Chris Cole, the sales person, was fantastic. He provided me with an exceptional car buying experience, the best I have ever had. Chris helped me discover the car of my dreams, answered any and all questions that I had, and never made me feel rushed. He was very informative and on top of things throughout the entire experience. I was very pleased with the service I received and the car I purchased. I would definitely consider making future purchases from Tom Williams BMW and Chris Cole. Sincerely, Garry Phil Stacks. More