BMW of Birmingham

great, friendly service Jeannie went the extra mile to make the purchasing experience as pleasant and easy as possible, She even picked me up at the airport, since I came in Jeannie went the extra mile to make the purchasing experience as pleasant and easy as possible, She even picked me up at the airport, since I came in from out of town to buy the car. More

Above and Beyond I purchased my first BMW approximately 8 years ago. In fact, 8 years is the longest I have kept a car...but I had enjoyed the vehicle purchased at To I purchased my first BMW approximately 8 years ago. In fact, 8 years is the longest I have kept a car...but I had enjoyed the vehicle purchased at Tom Williams immensely! There was no doubt I would own another BMW. Recently, I drove into Tom Williams BMW at their closing time (partly because I did not intend to purchase a vehicle that day - but in the few days to follow) and I did not want to be pressured by a salesman; I simply wanted to look at the inventory on the lot and return to make a purchase. Parker Rosenberger soon met me as I was looking at the vehicle I wanted to consider. He was extremely professional, courteous and knowledgable. I asked about the closing time...Parker responded "15 minutes ago" but offered to help without ever a feeling of being put at an indisposition. The end result of the Parker's sacrifice and willingness to help after closing hours impressed me....along with his gentle and "non-xxxxx" approach. Not only did I purchase the car...I ended up leasing another vehicle before leaving that evening. The transactions took us a few hours into the night , all beyond the normal operating hours. He facilitated several test drives to make sure I was making the best decision for my needs. Even as the midnight hour approached, Parker insisted on fully orienting me to both vehicles. Parker and the other professionals who remained after hours never gave me anything but the feeling they were genuinely happy to help make the transactions, moving cars in and out and never making me feel rushed; this was customer service ABOVE and BEYOND what I expected. I realized these professionals were sacrificing their personal time that could have been spent with their families. The BMW experience is ABOVE and BEYOND in many aspects...the covered maintenance, extended warranties and maintenance agreement, the super service received when bringing a car to the service department (Al Fortunado always makes have the car service a pleasurable and painless experience)...not to mention the technology and engineering of such great "machines". All of this including professionals like Parker and Al, the performance of my prior car, plus much more has made me BMW loyal. More

Absolutely wonderful!! They made me feel very welcome picking up my new BMW and answered all of my questions. I will definitely be buying from them again! They made me feel very welcome picking up my new BMW and answered all of my questions. I will definitely be buying from them again! More

Great Service i had a great experience working with shane , he was extremely helpful in providing what was needed and followed up with any issues i had after the pu i had a great experience working with shane , he was extremely helpful in providing what was needed and followed up with any issues i had after the purchase. He took his time to work with me to get the deal done.. I will definitely advise all my friends and family to see shane if they are looking for a nice ride. Thanks again. More

Great car buying experience I had a great car buying experience at Tom Williams BMW. Robert did an excellent job making the car buying painless and fun. I will ask for Robert in I had a great car buying experience at Tom Williams BMW. Robert did an excellent job making the car buying painless and fun. I will ask for Robert in the future! More

Happy customer Great experience with Shane great salesman very friendly and smart guy. He took his time explaining things to me and I'm one happy person. Everyone g Great experience with Shane great salesman very friendly and smart guy. He took his time explaining things to me and I'm one happy person. Everyone go check him OUT!! More

Excellent! Amazing, friendly service! Everyone at Tom Williams BMW went above and beyond to make this an incredibly experience and when they say welcome to the B Amazing, friendly service! Everyone at Tom Williams BMW went above and beyond to make this an incredibly experience and when they say welcome to the BMW family they not only say it but make you feel right at home with them! Beyond satisfied with the decision I made to purchase a BMW and could not be be happier to have done it through Tom Williams!! Jeannie Swan was very delightful to work with to make this all possible. More

Love the service!!! Josh was great to work with! I actually had an appointment and had to miss it so he graciously changed it to the next day for me. I have bought one ve Josh was great to work with! I actually had an appointment and had to miss it so he graciously changed it to the next day for me. I have bought one vehicle from here before and had a great experience then, so I decided to come back for my next purchase. I will definitely be recommending Tom Williams to anyone I know looking for a new vehicle!!! More

FIRST (BMW) Thanks to Larry Carpenter. Larry you gets all (FIVE's) plus (FIVE's) for a outstanding job. Mr. Carpenter help my family with a 2012 535i BMW, did a excellent job. Great Sa Larry you gets all (FIVE's) plus (FIVE's) for a outstanding job. Mr. Carpenter help my family with a 2012 535i BMW, did a excellent job. Great Salesman glad I went to him. Mr. Carpenter was so good I gave him one of my Military Coin. JOB WELL DONE, AND OUTSTANDING SALEMAN. More

First bmw! We drove 6 hours to purchase our first BMW and would do it again!! Jeannie and the staff we dealt with were excellent!! Will definitely drive the dist We drove 6 hours to purchase our first BMW and would do it again!! Jeannie and the staff we dealt with were excellent!! Will definitely drive the distance again when we trade for another BMW in the future!! More