BMW of Birmingham

Very poor customer service I keep trying to contact the financial manger for a refund that they owe me . They will not even contact me back I have called for 3 days now and left I keep trying to contact the financial manger for a refund that they owe me . They will not even contact me back I have called for 3 days now and left voice mails . Very disrespectful and have also been waiting on this refund for now 3 months . More

BUYER BEWARE! I expressed interest in a certified pre owned BMW i3 vehicle that they have in their inventory. After negotiation on the price told me would not be a I expressed interest in a certified pre owned BMW i3 vehicle that they have in their inventory. After negotiation on the price told me would not be a CPO? I asked why it states right in there listing. Answers me bad its sold sorry? How the xxxx can you people run a business like this? Poor customer service all around! These guys don't appreciate your business. More

Great dealership and staff We've bought 2 cars here within the last 2 years. We have known Ed McGehee for several years and always come back to him any time we need a vehicle. H We've bought 2 cars here within the last 2 years. We have known Ed McGehee for several years and always come back to him any time we need a vehicle. He is knowledgeable, kind, honest and a good person. He always works to help us find what we are looking for. He makes the experience of car buying painless and enjoyable and it's a smooth transaction every time. We would recommend Ed to our friends and family. More

Excellent job Great experience buying x5 from beginning to end. Oleg Answered every question and went above and beyond during the entire process. Trade in and vehi Great experience buying x5 from beginning to end. Oleg Answered every question and went above and beyond during the entire process. Trade in and vehicle price went seemlessly. Highly recommended! More

Routine service maintenance Extremely helpful. I was quickly given a loaner while waiting for a part to be ordered and replaced in my car. Car was ready the next day, and I've ha Extremely helpful. I was quickly given a loaner while waiting for a part to be ordered and replaced in my car. Car was ready the next day, and I've had no problems. More

Sold Car Pam was very helpful. She explained the whole process and explained how everything would be taken care of with the bank and how it would be paid off. Pam was very helpful. She explained the whole process and explained how everything would be taken care of with the bank and how it would be paid off. It was a fast, quick, and easy process. More

Best Service of All Time! Jeannie is absolutely Amazing! She did a great job of explaining the features and functionality of the BMW I purchased. She showed me videos and provi Jeannie is absolutely Amazing! She did a great job of explaining the features and functionality of the BMW I purchased. She showed me videos and provided hands on demonstrations. I could not be happier with my purchase. If you despise a pushy sales person... Then Jennie is perfect for you!! She was so personable and friendly!! More

Excellent Jeannie was absolutely wonderful. We came in and purchased two BMW'S from Jeannie. She was very friendly and helpful and answered all of our questions Jeannie was absolutely wonderful. We came in and purchased two BMW'S from Jeannie. She was very friendly and helpful and answered all of our questions. We would highly recommend her to anyone interested in purchasing a BMW. Thanks Jeannie. Rob and Patricia Withers More