BMW of Birmingham

Wonderful Service I was really dreading going in for service, because it's always so lengthy and depressing. From the time to the pricing... However, the process was so I was really dreading going in for service, because it's always so lengthy and depressing. From the time to the pricing... However, the process was so easy and the staff was amazing! From the time I arrived until I left the dealership, I was greeted with smiles and warm hellos from everyone. This made time go by faster... I truly appreciate Joelee and wonderful team for making my experience so easy and wonderful. I'll definitely be a repeat customer. More

Search other dealerships before using this dealership My son traded a 2015 Chevrolet camaro ss 1le for a 2010 BME 328i. At the time I thought it was a good buying experience. We were due a refund of 7500 My son traded a 2015 Chevrolet camaro ss 1le for a 2010 BME 328i. At the time I thought it was a good buying experience. We were due a refund of 7500.00 and was told it would take 10 days but no longer than 14 days to receive it, however, that has not been the case. I have tried several times contacting them and no one will return my calls not even the General manager. So the bottom line with this dealership is after they get their sale made they could care less about the buyer. To be a BMW dealership you would think they would be more responsible. I need to purchase another car in June and I promise they will not ever get my business again. So beware buyers!!! More

I'll be a repeat customer for life! I had such an AMAZING experience buying my car with Oleg Ghilan! He was professional - but he was fun, and he really catered to me the entire way! I h I had such an AMAZING experience buying my car with Oleg Ghilan! He was professional - but he was fun, and he really catered to me the entire way! I have to say, I am overly impressed with Oleg, and I will always return to BMW of Birmingham for all of my car needs - and I will make sure to highly recommend BMW of Birmingham, as well as Oleg Ghilan to all of my friends and family! Thank you SO much for the wonderful and pleasant purchasing experience! -Stacy More

My best car purchase experience to date Oleg Ghilan was knowledgeable and professional throughout. I special-ordered a factory build and he made it very easy. I had a few special requests on Oleg Ghilan was knowledgeable and professional throughout. I special-ordered a factory build and he made it very easy. I had a few special requests on top of this...not a problem with this guy. Highly recommend Oleg and Birmingham BMW. More

Review features of vehicle Michael Matkosky was very professional. He was competent and it was evident that he was very knowledgeable about my vehicle. This is the 5th BMW I h Michael Matkosky was very professional. He was competent and it was evident that he was very knowledgeable about my vehicle. This is the 5th BMW I have owned, the second one that I purchased from this dealership. The service I received is why I returned to purchase my new vehicle. More

WHAT A JOKE OF DEALERSHIP !! This dealership almost made me regret driving BMW!! I don't know where to start about my horrible experience with this dealership. I found online 201 This dealership almost made me regret driving BMW!! I don't know where to start about my horrible experience with this dealership. I found online 2014 bmw 435 that was for sale from this dealership. After negotiation with Chris Cole we close the deal. At that time I was pre approve from chase so I told him that i need a day to make sure that I'm gonna have approve from chase before i make deposit for the car. When we spoke over the phone since I never saw the car in person I told him that Im not worry about the mechanical problems since is certified and under warranty only I want to make sure there is no scratches and the car has clean carfax report. He told me YES the car have clean carfax report!! In mean time a was not approve from Chase so I call him to let him know. He offer me a link for online application so they can try to get me a car loan. I fill up the online application with me as main applicant and my wife as a co applicant since she is not a driver and she don't have DL. While I was filling the application he told me I'm sorry we just sold the car. I said ok and ask him to please look for another similar vehicle. So he found a similar car but it was more money since it was 2015 and I ask him if he can continue looking so we can find a car that was at my price range like the one that he just sold. He told me that is not going to happen since the car that he sold had a minor accident reported on carfax after he told me that THE CAR HAVE CLEAN CARFAX REPORT!!! That was the first LIE. He told me that I get approve from Ally bank for 6.4% for 72 moths. We were negotiating and we agree on the price and for them to reimburse my rent a car bill from Atlanta, GA to the dealership.I told him that I need a day to thinking about buying this car since the price was higher that I was planing to spend and the rate was high as well. The next day I call the lady in financing Brook Carter to see if I can get better rates. She told me that chase approve me for 5.99% just they need some additional document from me and my wife. After providing those document she call me and telling me that I'm approve from Chase. I ask her 3 time to make sure that Im approve (since chase turn me down) she told me YES. After this conversation i made deposit for downpayment of $5k. Later in the day Chris text me that they need my Driving License and proof of insurance. After 3 days he text me again that they need a driving license from my wife.I told them that she don't have a DL and they don't need her DL since she is a co applicant on the loan. He told me that thats going to be problem since they decide to change the application and place her as main applicant and me as co applicant in order to get the loan. How you can make decision like this without consulting with me first ?!?! So I call Brook to see what we can do and she told me to try to get a loan on my name. After few banks she told me congratulation i get u approve for loan with rate 7.8%. I told her Im sorry but I'm not going to accept that loan since they told me that I was approve for 5.9% and thats why I proceed with the purchase. She told me ok then if u don't accept this loan you gonna loose the deposit of $5k !!! Then I just lost it , I start yelling and demanding to talk to her supervisor. She told me that she is the supervisor. I told her I'm contacting BMW corporate and file a complain ( which I'm gonna do after I finish with this review) and I hang up the phone. After 15 minutes I receive a phone call from her supervisor Garet Donoho who call me to see whats going on. He was the only professional person at that dealership who knew what he was doing. He follow through with the interest rate and he was able to get me even better rate. After we agree to proceed with the purchase they send me the documents to have them sign the next day. And again there were on my wife name as a main applicant and me as co applicant.I call Brook before we sign them and she told me to don't worry you are going to be ok.After I mail back the documents I send everybody email to make sure that they gonna correct the document since my wife dose not have a DL. Long story short They never correct the document so Im having problem getting registration for my car. I call Brook and told her that I can't register my car, she said she gonna check with the person who is in charge for the title paperwork and give me call back. SHE NEVER CALL ME BACK and this was like a week ago. And also the bill for rental was $82 and they send my a check for $50 :) I have all the documentation (emails and messages) to prove all above !! What a Joke of dealership !! What a bunch of crooks and unprofessional employees in one place and we are talking about serious company BMW !! They made my new car shopping experience so miserable More

Friendly, efficient and knowledgeable. Great BMW dealership with staff that wants to make sure I'm completely satisfied. The sales department matches the service department in customer sa Great BMW dealership with staff that wants to make sure I'm completely satisfied. The sales department matches the service department in customer satisfaction and experience. More

Chris Cole I'm very glad to have found Chris Cole. Many salesmen play games, waste time, and xxxxxx with numbers, especially at the last minute. Not Chris. We I'm very glad to have found Chris Cole. Many salesmen play games, waste time, and xxxxxx with numbers, especially at the last minute. Not Chris. We are able to sit down and hammer out an acceptable price. I never felt pressured or like I was being taken advantage of. Tom Williams has an asset in Chris. More

Great car buying experience. Best car buying experience I have ever had. I found the vehicle online and most communication and negotiation happened over the phone. Sales team were Best car buying experience I have ever had. I found the vehicle online and most communication and negotiation happened over the phone. Sales team were patient, friendly, and knowledgeable. I got a fair price on a great vehicle. I would recommend this dealership to friends and family. More

totally satisfied I am satisfied with the serviced I received from Parker .He made sure I had what I needed. Thanks for making my Birthday purchased a good one. I am satisfied with the serviced I received from Parker .He made sure I had what I needed. Thanks for making my Birthday purchased a good one. More