BMW of Birmingham

GENIUS ENCORE Michael Matkosky was very knowledgeable, patient and an overall delight to work with. He was quite thorough in his explanations of the many 'useful' f Michael Matkosky was very knowledgeable, patient and an overall delight to work with. He was quite thorough in his explanations of the many 'useful' functions I will use on a day to day basis in my new X5. My Sales Team, starting with Larry Carpenter, an energetic & accommodating sales person & ending with Michael, was TOPS! More

Mixed review of our Client Advisor (Jason Ethridge) & dealer Due to my auto being totaled in an accident ruled NOT my fault, we had to start looking for another vehicle. My husband & I arranged to drive in from Due to my auto being totaled in an accident ruled NOT my fault, we had to start looking for another vehicle. My husband & I arranged to drive in from Montgomery & test drive one car in particular. That went pretty well...however in thinking back, they had to jump off the BMW we were set up to drive as the battery was dead. We still thought...that can happen to anyone. We did purchese the car that day with Jason's promise to order BMW inserts for the rims as well as floor mats since those were missing. Well, the BMW rim inserts were the wrong size, therefore I as well as my husband telephoned him, leaving several messages letting him know what he had sent to us were too big & will NOT work & to plz contact us. We were just letting him know there had been a mistake in size on the inserts but to please please at least contact us. That has been over a 6 week period. Not only that but now, after having it 6 weeks, we know now it needs a new battery which will be appr $400.00. I have been in sales and marketing all my adult life and would never ignore a customer ....period...whether they were new or existing customers. If your customers are happy with the professional way they are treated and the sales person keeps his word, that repeat business is a given, which was my case. I bought an Infinity G35 from Tom Williams in 2007 & was totally satisfied with my customer service which is exactly why I trusted Tom Williams in purchasing my BMW. I'm not overly critical of sales people, but ignoring calls, messages left but not returned is not good for the sales person nor Tom Williams and certainly not good for repeat business! Btw...we still don't have correct size BMW insets for rims... they sent ones for the 700 series so they don't fit...we need ones for 328I More

Excellent recap of the features on my M4. Mike did an excellent job of going over the features on my M4, especially the voice activated features. With the new iDrive5 system, the changes are Mike did an excellent job of going over the features on my M4, especially the voice activated features. With the new iDrive5 system, the changes are fantastic but definitely require some time to learn how to operate them. Mike was very thorough in going over the entire system. There was one area where he needed to check on the process and he assured me that he would get the information. I was very impressed with his knowledge and how he educated me on the system. Jimmy Adcock Trussville, AL More

Good Experience MIke Matkosky was an excellent teacher. Very personable and informative. Since this is my first BMW, I was starting at "0" knowledge of the car an MIke Matkosky was an excellent teacher. Very personable and informative. Since this is my first BMW, I was starting at "0" knowledge of the car and Mike was very helpful and patient in the process. More

Larry Carpenter Client Advisor We had searched every where for a car and we were in the car lot looking at cars as we were approached by Larry Carpenter. Larry had a smile on his fa We had searched every where for a car and we were in the car lot looking at cars as we were approached by Larry Carpenter. Larry had a smile on his face and asked if he could help? Larry was the best sales person we had ever met. He was very knowledgeable, friendly and showed interest in what we said we were looking for. He got us the exact car we wanted, at the price we wanted. He is a great Client Advisor and we would recommend him to anyone. Katie/Calvin More

A Great Buying with Oleg Ghilan This was my first BMW purchase, and Oleg Ghilan was an outstanding client advisor. Oleg was patient, informative, transparent, professional, and (abov This was my first BMW purchase, and Oleg Ghilan was an outstanding client advisor. Oleg was patient, informative, transparent, professional, and (above all) very easy to work with. He followed up on his follow-up commitments without error, and was very responsive to my needs and questions. I had a pleasurable buying experience with Oleg at Tom Williams BMW. More

Good job. Mike Matkosky did a good job orienting me to the car. I appreciated his friendliness and interest in showing me the car and the various working therei Mike Matkosky did a good job orienting me to the car. I appreciated his friendliness and interest in showing me the car and the various working therein. More

Genius Encore Mike did a wonderful job going back over the functions of many aspects in the car. During my performance delivery, some of these items were shown, bu Mike did a wonderful job going back over the functions of many aspects in the car. During my performance delivery, some of these items were shown, but due to so much information given at one time, I am certain that I had forgotten it. This review was so helpful to process it again and with a more hands on experience in a less restrictive environment. If I had any question, I felt very comfortable in asking my questions. More

Service Ed has worked with us for a long time and always provides excellent and professional service. He is well prepared in product knowledge and provided us Ed has worked with us for a long time and always provides excellent and professional service. He is well prepared in product knowledge and provided us with everything promised. We plan to use him again. More

Genius Encore Delivery So nice to get a phone call, setting up this appointment. Mike was at all times professional and pleasant. He answered all my questions and gave me so So nice to get a phone call, setting up this appointment. Mike was at all times professional and pleasant. He answered all my questions and gave me so much good information in a well organized way. More