BMW of Bellevue - Service Center

Just wanted to report horrible experience I had with BMW Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack. My wife and I are driving BMWs for many years, usually we buy our cars new or nearly-new and own it for 6-10 years. We are trying to keep our cars in a very good shape, servicing only at authorized dealerships and always buying extended warranty when the manufacturer warranty expires. BMW Bellevue was always bad choice for buying a car - you will get far better prices at BMW Northwest at Fife or in other places, but previously the service was more or less OK. Unfortunately this changed - now it is as bad (or worse) than their sales department. (BTW, have you ever seen COIN-OPERATED coffee machine at a BMW dealership? BMW Bellevue had it! They removed it couple years ago during remodelling, but this spirit of squeesing every penny out of the customer is still the essence of their sales department) Recently I brought in my BMW for service. The car has extended warranty purchased at BMW Bellevue. I left the car for inspection and service, and later in the day service rep called to tell me that few things needs to be changed. To my great surprise he said that although failed parts are covered by the warranty, BMW Bellevue charges much more for the labor than what the warranty is willing to cover. This was surprising and strange, especially given the fact that this exact shop sold me the extended warranty, so it was not a crappy 3rd party warranty. It left bad taste in my mouth but I agreed to go ahead with the work since it was only few hundred dollars difference. To my great surprise final bill was even higher than what was quoted on the phone. And even when including extra shop charges the rep "forgot" to mention in the estimate there was still discrepancy. When I raised this question the service rep re-checked the bill and told me that he "mistakenly" counted an extra hour of work time twice. The rep reprinted the invoice removing that "mistaken" charge. I talked with the manager, he apologized, but was unwilling to do anything about it. Overall it all looked just like a really shady and crappy place - as if I was dealing with some cheaper-than-dirt lowest grade shop rather than BMW dealership. Trying to charge extra for the warranty-covered items is bad, but attempts to slip in "mistake" extra charges is just disgusting. I will definitely NOT go there again. More

I have been to this dealership time and time again. When I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outr I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outrageous. Don't try to get warranty items covered by them, because they will find something that voids it. I am tired of the negative experiences with service, and I am going to take my car(s) elsewhere even though the drive is twice as far. More

I bought a used 540i at Kero's (they were great) a few years ago & have tried a couple places for service. I thought Strictly BMW would be better, but I was not very happy there... all runaround, all excu years ago & have tried a couple places for service. I thought Strictly BMW would be better, but I was not very happy there... all runaround, all excuses, seemed like a bunch of BS. Then I asked them for further info about something via email, and they answered like a politician - lots of words, no solutions. Then my keyfob stopped working, I asked Strictly bmw what to do... they said I should drop it off for a few hours & that it would cost about $50 - wouldn't tell me what it takes to fix it. I got on the web & saw that there's some reset sequence you can do. Called Bellevue BMW & the service guy was very nice, told me how to try it myself, and said if I couldn't get it right that he'd do it for me for nothing. That's when I decided to start using Bvue BMW, and I've been pretty happy. They've charged less than quoted at times, fixed a few small things for nothing, and been pretty nice to deal with, especially Allison. The sales people & service people have not been snobby, and they've been quick to work me into the service schedule when I've come in with no appointment. I have not tried Seattle BMW for service, but I went in there two or three times before I bought and was never greeted once even though I wandered around for at least 15 minutes each time - that was shocking. I also stopped at the Mercedes dealership on the next block & they were always very nice. More

Service department is deplorable. Online appointment scheduler tells you that you have an appointment, but when you show up, they have no time to fit you in. I had three warranty issues, and they argue scheduler tells you that you have an appointment, but when you show up, they have no time to fit you in. I had three warranty issues, and they argued with me on every one. Two they said they had fixed were not even touched. The service manager personally guranteed that things would be completed and they still weren't. I love my BMW (purchased from an out fo state dealer), but go anywhere else you can for service. I honestly don't see how they are still in business. I have two friends that did not get their issues resolved with BMW of Bellevue until lawsuits were threatened (that they would clearly have lost). Stay away! More

The sales rep wasn’t even sure of available options up to the point the car came to the dealership. He actually had to run and check on the real car whether some options are included. At the time of th up to the point the car came to the dealership. He actually had to run and check on the real car whether some options are included. At the time of the delivery I discovered that autodimming mirrors have to be ordered separately (or with Premium Package). After adding $200 to the vehicle price got Dimming Mirror with Compass installed. I scheduled the appointment to connect the mirror. <br><br>During the next week I noticed that rubber window trim on the right front door has a defect-notified the dealership. <br><br>On the first sunny day noticed small scratches on the instrument cluster and the wood trim under the shifter. At the time of appointment reported the problem to the service advisor. <br><br>Next business day returned to pick the car – discovered that the driver’s door interior had been scratched. I refused to pick the car and kept the loaner for another day as the service department were about to close down. <br><br>Next day picked up the car just to found that the black scratch in the door was “scratched off” leaving small white spot–reported it immediately and got advice to bring it back in some days for a fix. <br><br>Service rep refused to fix scratches on the trim and instrument cluster because as he stated it was “sales” not “warranty" issue”. I contacted the head of sales department and got assurance that they will fix the problem. <br><br>Drove the car home, just to discover that the rubber trim haven’t been pushed into the place and was sticking out of the door line for about 1-1.5 millimeters. <br><br>Next business day–dropped the car to the service to fix the white spot and reinstall the trim. Asked the service manager if he agree to install rear mud flaps (purchased separately) to compensate me for time lost during number of visits caused by his stuff failures. He agreed to install them for free.<br><br>Got my car back with the next problems:<br>1. Scratches on the Instrument Cluster <br>2. Scratches on the Trim under the Shifter<br>3. Restoration for the white spot on the bottom of the door done badly–the surface was polished and differentiates from surrounding.<br>4. Mud flaps installed badly<br>a. On both the small piece of plastic that should be removed (step 1b of installation instruction), wasn’t removed but pushed against the car surface.<br>b. left rear flap miss fitted <br>i. has visible opening between the fender surface and flap<br>ii. attached loosely, looks like plastic peg (step 8) is not holding<br><br>Brought it back to dealership (4.a) (4.b.ii) fixed - agreed to live on with (4.b.i). Agreed to go on with small scratches on the trim under the shifter<br><br>Dealer refused to replace the scratched instrument cluster - suggested to return me money on the car and suggested to me to look for another brand of the car (a joke?) - I refused, because there is no similar car in stock and there is no way to order it anymore and most of all I love the car - BMW rocks! <br>I scheduled an appointment to replace entire interior lining of the drivers door. <br>I opened an "non-collision" claim with my insurance for instrument cluster - the representative of the body-shop confirmed the scratches on the cluster and produced an estimate ~$600 to replace it. My insurance will go against the dealership insurance to recover my deductible.<br><br>Conclusion: Avoid BMW of Bellevue at any cost; inspect carefully newly delivered cars, as the guys just don't care about the quality of their work.<br> More

Salesman was a joke when I got the car 3 years ago, but I wanted a BMW, so I put up with him.<br>Since then, every time the car needs service I cringe at the thought of going to this dealer. Their service d wanted a BMW, so I put up with him.<br>Since then, every time the car needs service I cringe at the thought of going to this dealer. Their service dept is a joke. In 3 years, they were never able to fix the car properly or at the first attempt, and gave me all kinds of excuses for not fixing the car. To top things off, I went to pick my car up after Inspection 1 (they called me and said it was ready) and they had LOST the car!. I waited 45' and finally went out on the lot and found the car myself, it had not been washed and was full of greasy fingerpints and stains. By the way, they also lost the paperwork for the work they did. At this point I just want the lease to end so I can give the car back to them and go get something else. A shame, because the car has not been too bad, but getting small things fixed is a challenge that's not worth my time. Last year it took 5 weeks to fix a xenon headlight, I had to drive with a single (pax side) headlight during the winter because they could not accomodate me for a headlight replacement. I only got it replaced after calling BMW cust svc, and I feel if I had not called the dealer would still be looking for a spare headlight today.<br>I've never (after 30 years of car ownership) experienced service this bad, and I had my share of japanese/domestic non- luxury cars in the past. More

I had been there many times for a variety of service and maintainance. Seems like they usually break something in my car when you have them fix 1 or 2 things. Sometime they forget to do items in a list of t maintainance. Seems like they usually break something in my car when you have them fix 1 or 2 things. Sometime they forget to do items in a list of things and still attempt to charge. The management there lack customer focus. I was complaining about the service to their manager after talking to the useless BMWNA customer rep. After the manager know I was also have service done in another independent shop. His attitude changed 180 degree. I think they are the worse BMW service center I have been to. I would not recommend anyone bring their car there. More

Would I recommend this dealership? Yeah if I had any enemies. This place is horrible.<br><br>My Z3 top wouldn't go up so I went to their website and made an automated service request. Well, it kept enemies. This place is horrible.<br><br>My Z3 top wouldn't go up so I went to their website and made an automated service request. Well, it kept messing up so I called. They said, its faxed to us and to call back tomorrow. Called back, they said, "we didn't get it." So I spoke to a lady about an appointment for service. She told me 3 weeks out, (contradictory to what the web site said) anyway I made an appointment. <br>The day of the appointment I got there and no one would help me in the service department. They just looked at me like I couldn't afford a BMW and therefore I am in the wrong place. Finally, I had a young (like 18 year old) lady help me. She had to physically stop someone and tell them to help me. <br>So they take forever filling out the order, which you just repeat back to them what you said 3 weeks earlier. They look up your car, walk outside type on the computer and say "ok ready to go." I have to ask will it be ready today? What about the loaner I asked for? Is this covered on warranty? Blah, blah blah. So they take 15 minutes to get the loaner to the front (they said the engine was cold). The car is horribly dirty and yucky and sticky. Just gross.<br>Ok, so now the bad part. I call them back all day (they never call you) and finally 10 minutes before they close they tell me its done. They don't tell me what they did or anything, I have to pry it out of them. Well they were performing a regular maint. and they estimated aroudn $250.00. I said ok up to $250.00. They charged me $443.00 because they faught it was a M series and get this, the reason being is because I have an M on my license plate. Anyway, they can't help me because they are know closed. So I plan to leave, and the top (which I originally called for) is not working. They didn't even try to fix it. They just said, "it was a switch, and we replaced it." They didn't. So I tell the receptionist that is reading a Victoria's Secrets catalog that I want to speak to someone on the issue. They send this xxx hole out that says, "I am just in sales..." He looks at the car and agrees its broken but doesn't offer to do anything. I give the key back to the receptionist and tell her I will call Chad tomorrow. <br>The next day, well they lost my key so I had to make another trip home and back and tell me they are to busy on Saturday to fix it. I told them, I was told yesterday it would be fixed. So they said, "we will try to fit it in." They finally fixed the roof, bought me another key that they lost, fixed my bill but never said sorry. These people couldn't be worse if they tried. Stay away. Only good experience was seeing the glimps of the Victoria's Secret catalog. More

Bellevue BMW is the worst dealership I have ever dealt with in my entire life. A few months back, I came to them with a pre-diagnosed problem (by Strictly BMW) with my rear suspension. Ken reluctantly t with in my entire life. A few months back, I came to them with a pre-diagnosed problem (by Strictly BMW) with my rear suspension. Ken reluctantly took a photocopy of the diagnosis for his mechanic. Then, when I was about to leave, he brought over his shop foreman and said he had pulled the file and they were going to refuse to work on my suspension because I had Dinan upgrades. We all know that BMW or Dinan cover everything (but they somehow didn't). They finally agreed to "just this one time" work on my car. After a full day in the shop and no status update, I had to call them to find out if my car was ready. Ken told me that it wasn't and that they would have to keep it overnight because his mechanic had not diagnosed the problem until too late in the day. This would be the pre-diagnosed problem of course. I could go on and on and on about their terrible service...like the time that I last decided to use them and I stood in the lobby wating for a service rep for a full 25 minutes and no one bothered to ask me if I wanted help even though it was obvious that I did.<br><br>I have taken all of my business to <br>Seattle BMW and they are great! They greet you at the door and know who you are and get the job done right the first time. More