BMW of Bellevue - Service Center

HORRIBLE service department We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous message We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous messages for Michelle on Friday, heard nothing. Finally received a txt message from her Saturday, they still didn't know anything.... then didn't hear back from her till Wednesday..... we ended up picking up the car and taking it to Signature Automotive to complete the warranty work. We will never return to Bellevue BMW.... Michelle is not doing anything to help your business. More

Terrible Dealership, No Integrity,Condescending I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightma I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightmare. Actually getting a service adviser on the phone is a joke. Leaving a message is a waste of time. I have left 8 messages in 3 weeks, and I haven't heard back. My 'service adviser' is Michelle. My car was running different last month. I explained to her that my car was running a lot longer after shutting it off. It would stall after starting in the morning and when leaving parked while at work. I also told her that my clock was losing time. I was told that I could bring it in the next morning, also i could have a loaner for one day. A few hours later I received and email (not a call) stating "Your car is perfectly fine. When will you be returning the loaner today?" I have has several new cars, I have never had one with problems with only 23k miles on it. When I went in to pick up my car and drop off the loaner, Michelle wouldn't even speak with me. She told the guy I gave my loaner car to, to take me to the cashier. I was standing in line and another person (service) asked if I had been helped. When I explained I didn't feel like it, he took me back to Michelle. She was annoyed that I was speaking with her. I explained that I have been driving the car for almost 2 years and it never drove like it is now. She tried to dismiss me by saying there weren't any error codes and I didn't know how a BMW should preform. I laughed and said that BMW's run like crap, that's the ultimate driving experience???? She said that her service manager tested himself. I asked to speak with him. When he came over, I ran through my car's symptoms. He asked her why she didn't put them on the ticket. He let me know that all the problems I was having could be real issues. He suspected it could be ignition coil, instrument cluster, and or the battery. He asked her for my loaner back and told me my car should be ready in 5 days. Michelle was extremely upset with me, as if I got her in trouble. She said I guess you get the loaner over the weekend. As if I inconveniencing her and didn't deserve to have a car over the weekend. Was my car/business not worthy? When my car was ready, I went to the cashier since she would meet with me again. I read the service ticket and when they hooked my car up, there was an error code for the battery and the battery had to be replaced, since it would hold a charge. They charged it for 6 hours and it wasn't charging. Seems like a real problem to me. When I got home, I was looking over the service ticket, I saw that I needed new front tires. I called in and asked for a call back for a quote for tires. Two days later still hadn't heard anything. The following day, Michelle emailed wanting to know how my car was running. She let me know I was 'lucky' to use the loaner. I thought is was running much better and I thanked her. I asked her for a quote for my tires, since I needed them. She emailed an amount for the price of one tire and the price for an alignment. I asked for the price for all 4, she said that should scouldn't give it to me since she didn't know the size of my tires. Couldn't it be looked up?? I sent her a picture of my ties sizes from inside the door. She then sent me the cost of the rear tires. Five minutes later she changed it to a lot higher price. Then a few minutes later said she would give me a discount. I said can I get a quote for all four tires and all labor. Here is her response: Front tires : $490 + $5 weight and disposal Rear tires : 290 + $5 weight and disposal 45/each tire to mount and balance 219.95 alignment It's about $1630 out the door. I read that and was shocked a BMW service department would send a quote like that??? In my world, that doesn't add up to anywhere near $1630. I called and have left 4 voicemails to an actual quote. I never heard back. I bought my tires from and had BMW of Seattle preform my alignment. Once you purchase your car from BMW of Bellevue they could careless about you. It's better to buy from BMW Seattle or BMW Northwest. Your purchase experience will only last a day, but your service experience will last as long as you own the car. I also send all my emails and service records to BMW North America at 300 Chestnut Ridge Road Woodcliff, NJ 07677. I don't know if it will help, but worth a try. The only reason this dealership has any positive reviews if they are writing them themselves. Explains why they can't be bothered or reached to actually help customers. More

Gets things wrong all the time I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the exp I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the experience was as expected. SUPER salesy, I knew what I wanted and once they figured out it was a done deal, the service was meh. After the deal was through, they tried to sell me things I didn't need, and asked for a positive review after. They also told me that they will be sending me my new license plate before my temporary license plate expired... well that didn't happen. They did follow through, after ample complaining by sending someone to my work to give me my plate delivered in person. @ SERVICE: At my most recent service, I made an appointment but they completely forgot and didn't have me logged on to their books. They did squeeze me in but it was still a very annoying experience. When I went back to get my car, they gave me someone else' form (totally different name, different gender too?!) and had no idea. Maybe that was due to them squeezing me in? Either way, a bit of a mess. The service guy that helped me get my car back was great though and super helpful - so the extra star goes to him. OTHERS: I have been receiving emails now on how my warranty is over for my "2012 BMW X5"... I have a 2017 BMW so again, they have me mixed up with someone else or can't get their numbers straight. BMW is lucky they have a brand and quality of cars that lure people to buy it, but they really need to do something with their sales reps. Not the brightest people out there at Bellevue. More

Nightmare customer service Purchased the extended warranty from BMW Bellevue about 4 years ago and were offered a free 7 year appearance and leather protection plan. Went there Purchased the extended warranty from BMW Bellevue about 4 years ago and were offered a free 7 year appearance and leather protection plan. Went there for the regular cleaning service yesterday and were told that it’s not free anymore even though we are supposed to have that service for free for 7 years?! Asking about the leather protection plan the advisor said he has never heard of it?!! So we tried to reach the finance manager who sold us the plan Erica Olson but it’s Jerry now and you can NEVER reach him because no matter how many times you call he never picks up his phone. And probably doesn’t check his voicemail either. Got transferred every time to the advisor and finance manager except none of them ever get back to us. We do have the original invoice with the signature and date with us so I guess we will have to show up in person to prove to BMW Bellevue that look we didn’t lie to you here you go?! And isn’t this supposed to be stored in your system?! We are currently shopping for a new car but NO we wouldn’t consider BMW again after this confusing and insulting event! More

$25K repair estimate to fix my “Cat Banks”. I dropped my M6 off for service at Bellevue BMW to diagnose the “increased emissions” service message tied to my check engine light that went “on”and I dropped my M6 off for service at Bellevue BMW to diagnose the “increased emissions” service message tied to my check engine light that went “on”and was informed by my service representative who obviously knew little to nothing about cars that my “cats” (and upon further probing) “cat banks” had failed and the repair estimate to replace both headers that each include an integrated catalytic converter was estimated to be $25,000. Thank god I drove one more block to Strictly BMW who correctly diagnosed the issue to be a failing battery that supports the emissions system. My M6 was fully repaired by Strictly BMW for $800 which saved me from needle spending $24,200 plus tax to replace parts that in point of fact had not failed Needless to say the experience left an increadibly bad taste in my mouth and as a person who is accustom to purchasing expensive cars I will never again patrianize this dealership. One final comment for the Service Manager.....YOU, and not your 20 something service advisor who obviously did not understand your company’s assessment as to the problem with my car, should have contacted me to walk through and explain your company’s $25,000 repair estimate. More

Ridiculous I speak as someone who happens to have three BMW in the family garage (no old clunkers here, we have a 2011 335i, a 2013 M3 and a 2014 F800gs) two of I speak as someone who happens to have three BMW in the family garage (no old clunkers here, we have a 2011 335i, a 2013 M3 and a 2014 F800gs) two of which are out of warranty; I am not a “huge fan of BMW”, it just worked out that way. Our family tends to buy the best car available; sometimes we buy used sometimes we buy new. I am amazed by the customer service at auto nation BMW in Bellevue; somehow they always seem to find some mysterious misunderstanding that pops up. Today, after spending MY ENTIRE DAY AT THE DEALER my M3 had the wrong tires put on despite me asking for the tires several times on the emails to the dealer (I have email records)... My request(s) to have the takata airbag recall (hello... national recall??!!) was ignored for years... (to be exact since 2011, the car was bought new there) until I involved BMW north America and Washington state attorney general and the IIHG (insurance institute of higway safety)... Not to mention... on thanksgiving my car was dropped off for a belt service and they literally lost the car; nobody could tell me when the car would be returned or how much the repair would cost. After a week I had to Threat them and tell them I needed my car back and some info on the repair. This dealer doesn’t like to communicate; the repair was $2200 which is ok if the customer service and the actual work was done properly but amazingly it was not... It is pretty amazing to me this people are still on business. Anyways today they managed to install he wrong tires on my M3... Why is it so hard?? I understand that mistakes happen... but I am just wondering te reason why it’s so hard to get what I want. I can assure you this is not a nonprofit... More

Poor service at high prices I want to warn EVERYONE about dealing with BMW of Bellevue. I recommend and encourage you to validate my comments by cross checking with what others s I want to warn EVERYONE about dealing with BMW of Bellevue. I recommend and encourage you to validate my comments by cross checking with what others say herein and within other reporting sites such as the Better Business Bureau to unveil for yourself what to expect from this dealership. Note how many complaints there are over time on the same issues and the consistent and seemingly sincere message from BMW requesting you to call the general manager to make things right. If the issues are the same as they were years ago then obviously there is a problem with management that loudly suggest they don’t care about taking care of their clients until they are so fed up they write a complaint. Even then they are not fixing the issues but merely appeasing you for the moment. So, here is some of my own experiences. Scheduled service online with a loaner request to find on the day of service no loaner is provided; you must call to request the loaner. Call or walk in to schedule service with request for a loaner finding that on the day of the service there is still no loaner reserved. After service reviewed the diagnostic check sheet of which indicates fluids are topped off only to later see a warning light appear that the fluid is low and strangely no leaks are evident. Came in for new tires finding that upon pickup I was also charged for a “mandatory alignment”; don’t recall this being mentioned or signed for (This should probably be reported to the FTC). Left voicemails on a few occasions for my service rep only to walk in to his office and see his phone message light blinking; he claims he didn’t get my message from 2 days ago; “hmmm…”. Service visit resulted in car damaged by the shop (repaired by BMW). Came in for a scheduled oil change and was turned away because I was 975 miles too early. Came in to buy a vehicle to find there is NO negotiating room; the price is what it is. Bottom line, if you want poor service at high prices then this is the place. I am so turned off by this dealer that it sincerely makes me feel like I NEVER want to own another BMW again. More

Poor service department I brought my 2016 435 into the service department for my 2nd routine service on January 20th. The only service required was an oil change and somethin I brought my 2016 435 into the service department for my 2nd routine service on January 20th. The only service required was an oil change and something called a micro filter change. I asked my service advisor how long this appointment would take and she told me "just a couple of hours". I told her I knew I'd have to wait my turn but had a major surgery just 10 days prior, so the sooner I could get home the better. She told me she would see what she could do. I settled into a chair in the lounge and prepared for a 2 hour wait. I saw my advisor a couple of times come into the lounge to get customers when their cars were ready. 3 1/2 hours later I received a call from my advisor that my car was ready. Really, a phone call? She was 50 feet from me! It took them 20 additional minutes to pull my car out and the whole time my advisor stood at the parts counter chatting with the counter attendant. Twice I had to ask somebody what was taking so long to be told it would just be another minute. This dealership treated me very well when I ordered my car and when I picked it up. They treated me as if they really appreciated my business. I've been to this service department twice now and they give me absolutely no indication that they care at all about my experience with them! 3 hours and 50 minutes is simply not acceptable for an oil change! Some of this could be avoided if they scheduled enough help to service the vehicles they schedule appointments for. To top it off they didn't reset my reminder for my next service. It says I'm overdue for service each time I start my car. My wife takes her car to BMW of Seattle and tells me they are great! Looks like they will become my new service provider as well. Very disappointed in the culture of this dealership. More

Extremely bad experience with the service department I took my 2007 BMW to BMW of Bellevue with engine vibration issue. They diagnosed it to be a misfire in one cylinder and recommended changing all 6 sp I took my 2007 BMW to BMW of Bellevue with engine vibration issue. They diagnosed it to be a misfire in one cylinder and recommended changing all 6 spark plugs and ignition coils as they said it is likely that others will fail shortly as well. I agreed, paid ~$1200 and they did the work. Right the next day after the repair check engine light went off again, but it turned off shortly and I did not pay much attention. However, within next few days, being driven less than 100 miles after the repair, Check Engine light turned on again and engine started slightly vibrating. I took it to the dealership again. This time they diagnosed it to be a failure of crankshaft sensor and told me that the replacement will cost ~$900. I told them that I am suspecting this has something to do with their first repair and asked to speak with the service manager. Service manager called back within 30 minutes and said that he wants to help me and that I can just pay for the part (~$200) and they will take the labor cost on them. I agreed and they did the replacement. After few more days I started hearing strange grinding sounds when shutting off the engine and, being driven only about 150 miles since the second repair, various service lights came on (ABS, 4x4, DSC, Brake). I took the car back to the dealership. This time they diagnosed it to be a failure of transfer case and told me that it will cost about $7000 to repair. I told them that I am suspecting that this is their fault and asked to speak to the service manager. After going back and forth couple of times, they said that they can take the cost down to ~$3700 and they can not do anything else. Next day I took my car to an independent repair shop. They diagnosed it to be the transfer case actuator and replaced it for ~$1600 (including replacement of transfer case fluid). I don't know for sure if this was a pure coincidence that 3 independent components (according to the dealership) failed with quick succession, or it was a human error from the mechanic that did the repair or if the problems existed before and they misdiagnosed it in the first place. First seems to be really unlikely and the other two cases do not say anything good about their competence of doing quality work on BMW cars. The whole experience of dealing with the service department was extremely unpleasant and they did not earn my trust at all. I would not recommend going to this dealership. Note, that this was the first time I took my car there. Until then I have serviced my car at BMW of Seattle and have had no issues whatsoever. More

Overpriced and aweful service We liked the experience of buying the car, the salesman was fantastic, but this review is in response to their aweful and overpriced service center. W We liked the experience of buying the car, the salesman was fantastic, but this review is in response to their aweful and overpriced service center. We brought our car in for spark plugs, BMW claimed oil leaks damaged them and it would cost 5k to fix leaks (however, we never had oil drips under our car, or a low oil light suggesting any major leaks). When we got our car back, oil was litterally pouring out of our engine. We took the car back to BMW, they said it would cost 5k to fix again. Don't go here, SHENANIGANS!!! More