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BMW of Bellevue - Service Center
Bellevue, WA
699 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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699 Reviews of BMW of Bellevue - Service Center
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February 26, 2022
This is a review for specifically the service department and not the sales department. Our BMW X1 was purchased at AutoNation Honda of Renton and their service department couldn't figure out what was wrong and not the sales department. Our BMW X1 was purchased at AutoNation Honda of Renton and their service department couldn't figure out what was wrong with the coolant so they sent it to their BMW Bellevue location. Aaron is the primary service advisor that we have been working with. He told us the car was fixed and that a sensor was replaced, but failed to let us know that it was brought back to AutoNation Honda. We drove to BMW Bellevue and then had to be brought to Honda to pick it up. On the way home the coolant light came back one. Spoke with Aaron and he said to bring it back in and that they would provide a Lyft ride home. This morning I bring the car to BMW Bellevue and speak with Michelle A. (Service advisor) and was less than impressed with the interaction that I had. There was no willingness to try to figure things out or to uphold Aaron's promise that I would be provided a ride home. It was a very straight direct answer that it's not their policy to provide rides over ten miles and if I wanted to get a rental car I could pay for it myself and then get the warranty to pay me back. I am not a fan of the team at AutoNation Honda and their communication, but they at least helped coordinate a rental car for us when they realized the last time it was brought in that they couldn't figure it out. The warranty covers a rental car. Hopefully they are able to figure out what is wrong with the car the second time that they have it. Update: about 5 minutes after posting this Michelle came over and said that her manager approved the ride home, but will not pay for one to come back to pick it up. Spoke to the warranty company and they are not sure why we were not provided a rental car, but that we are able to file a formal complaint on Monday. More
by jncodct
Employees Worked With
Michelle, Aaron
February 24, 2022
The service team is always upfront and clear about the work being done, and associated costs if there are any. I love that they're just as excited when there's no cost involved. :) work being done, and associated costs if there are any. I love that they're just as excited when there's no cost involved. :) More
by TRN
Employees Worked With
Michelle
February 21, 2022
I have been extremely pleased with the service rep. Michelle Irwin and the service department at Bellevue BMW. They have been servicing my car since 2014 and have not had any problems getting appointm Michelle Irwin and the service department at Bellevue BMW. They have been servicing my car since 2014 and have not had any problems getting appointments, a loaner when longer than a day for maintenance and very pleased with the service technicians. I would highly recommend them to my friends and family. More
by srcooprider
Employees Worked With
Michelle Irwin-service representative
February 21, 2022
It’s always top-notch service at this location! It’s well-organized, fast, and friendly! Jennie Mao is also the best advisor! She’s incredibly friendly, she gives honest advice, replies quickly, an It’s well-organized, fast, and friendly! Jennie Mao is also the best advisor! She’s incredibly friendly, she gives honest advice, replies quickly, and makes sure I’m taken care of! More
by graceonon
Employees Worked With
Jennie Mao
