BMW of Bellevue - Service Center

Wanted to express my appreciation for Jennie and her great support on my vehicle maintenance. She got me scheduled quickly and kept in touch the entire time. When I received my car, it was driving bet great support on my vehicle maintenance. She got me scheduled quickly and kept in touch the entire time. When I received my car, it was driving better than ever. Excellent support from the BMW Bellevue staff. More

Service advisor Leonard was very helpful and courteous. Took time to explain specific questions I had. Took time to explain specific questions I had. More

BMW of Bellevue has always been great and Angel he is super helpful and so great in communicating which makes giving my car for servicing a way lot easy! super helpful and so great in communicating which makes giving my car for servicing a way lot easy! More

Felt 2 hours was a bit long to perform an oil change. My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified until I arrived. Since it was a technical software update they couldn't tell if it would take 2 hours or 8 hours. Now I have to return again and leave the vehicle for a full day to perform the recall. More

Great service. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. More

My service advisor was Ben, he was very nice and understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other s understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other services the car would need in the future. He even sent video and pictures of what they found. The only reason I didn’t give 5 stars was because my seats are cream and when I got my car back there was dark greasy oil spots on my driver seat. The clean up could have been better considering how expensive my service was. More

I am highly disappointed with the BMW of Bellevue. I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wip I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wipers were loose which caused a major break in my windshield. Had this break been on the road, it would have caused a major accident. When I visited them with my broken windshield and told them the what happened, the people at the center were very rude and directly refused to take any kind of ownership when it was clearly their fault. Rather, they implicated that it was me who loosened the wipers. Why would I deliberately loosen up the wipers and cause a break on my windshield? Most importantly, this happened within just 2 month of purchase. This was my first car that I purchased ever in my life and I trusted BMW as a brand and that is why I went ahead with it. However, I would not recommend any one buying their cars from BMW of Bellevue because clearly they are very nice when they have to sell the car, but extremely rude and insensitive when it comes to listening to their customer's problem. More

Brought my 2018 X3 into the dealership. The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things s The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things should not break in this timeframe. I took the car in for an oil change and resolution of a check engine light. $1300 spent and they wanted more to continue to troubleshoot the check engine light. I told them to change the oil and button the car up. I wasn't going to spend over $1500. troubleshooting a part that should not have broken in 16000 miles (likely a bad sensor). I will not return to this dealership. Highway robbery! I have owned Porsches, Mercedes, and Lexus vehicles. Parts don't go bad in 16000 miles unless they were bad quality from the original build. Regardless of calendar time, this should have been covered in warranty if BMW of Bellevue had any ethics. More

Our service advisor Leonard was very helpful. He kept us informed with updates and arranged for transportation to and from the dealership. He kept us informed with updates and arranged for transportation to and from the dealership. More

Helpful service advisor. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. More