BMW of Bellevue - Service Center

Stopped in for a software update. Christopher made the experience wonderful. Took great care of us while he dealt with other customers as well. Keep thing going and kept us well infor Christopher made the experience wonderful. Took great care of us while he dealt with other customers as well. Keep thing going and kept us well informed of how it was progressing. Best of all they got it done on time and even squeezed in an oil change. More

Nicely done Saf. While Sat was difficult to get hold of - he did what I requested of him and did it to beyond my satisfaction. Thank you Saf for helping. Mohan While Sat was difficult to get hold of - he did what I requested of him and did it to beyond my satisfaction. Thank you Saf for helping. Mohan More

I called for service ,got me in , did the job , car is perfectly repaired . Treated with courtesy and care . perfectly repaired . Treated with courtesy and care . More

Water pump needed to be replaced, Service was completed earlier than expected . No issues . Thank You. earlier than expected . No issues . Thank You. More

Everyone here is absolutely amazing! Every person I encountered was personable and offered assistance immediately. I came in for an oil change and thought I was getting a shuttle rid Every person I encountered was personable and offered assistance immediately. I came in for an oil change and thought I was getting a shuttle ride to work but it turned out to be a Lyft ride and I arrived to work on time. After work I expected to have to find my own way back to the dealership and was pleasantly surprised to find a text with another Lyft ride arranged! Wow! The only issue was that the ride request link kept giving an error to try again later (for 20 mins). So I took a public bus which was fine - again I had expected to have to find my way back. This dealer is now my preferred, despite it being about 52 miles from my home! Thank you BMW of Bellevue for the excellent service! More

Matt J was my service advisor. Matt is absolutely first rate at customer service and took care of my issue (damaged tire) quickly. Instead of repair, the tire was replaced which wa Matt is absolutely first rate at customer service and took care of my issue (damaged tire) quickly. Instead of repair, the tire was replaced which was more than I expected. He also didn't press me to schedule my next maintenance and told me I could wait. That is refreshing compared to so many other car dealer experiences of heavy selling. More

Excellent service advisor and very convenient prepaying options. They finished before the agreed time which was a nice surprise options. They finished before the agreed time which was a nice surprise More

My visit on 6/22 was for a simple oil change and inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dea inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dealership I received a text message from Benjamin letting me know that my car would be ready before 1:30pm (I dropped my car off at 9:00am). Later I received a text message around 12:00pm letting me know my car was ready. Since we decided to go to a movie I did not pick up my car until 2:15 and was told that it was being washed. WHAT????? I did not appreciate having to wait even longer given I was told my car was done around 12:00pm. So two issues here - 1. don't tell your customer that the service will take 2 hours when it takes 3 hours. And 2. when you tell the customer that their car is ready to pick up it should be ready and not being washed. More

Professional, efficient, communication with friendly staff to complete work quickly! Appreciated all the great service! staff to complete work quickly! Appreciated all the great service! More

Great experience. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. More