BMW of Bellevue - Service Center

Very disappointing service. Service agent was good but she was at lunch when my car was done. She handed me off to someone else and he was anything but attentive to me. I had Service agent was good but she was at lunch when my car was done. She handed me off to someone else and he was anything but attentive to me. I had to step away to make a call and he asked if he could help someone else, and I said yes. He said he would be in 5 to ten minutes and 20 minutes later he returned to help another person before me. The car was poorly washed and wasn't vacuumed. After purchasing a X2M and a X7 in less than 4 years, plus spending close to ten thousand in maintenance in maintenance and repairs, we will be looking for another dealership. Hopefully, they will appreciate our business. More

Satisfied with the regular maintenance. Was sugggested some extra stuff with cost upfront, decided to do them later. Overall good experience Was sugggested some extra stuff with cost upfront, decided to do them later. Overall good experience More

The work on servicing my BMW was done efficiently, quickly, low price, friendly team, highly recommend! quickly, low price, friendly team, highly recommend! More

Got excellent service . Aaron weaver was great as always gave me loaner car as well Aaron weaver was great as always gave me loaner car as well More

Leonard is our service advisor and he is thorough, prompt and honest. He explains everything and is flexible when we have scheduling issues. We have been happy with the team at BMW Bellevue. and honest. He explains everything and is flexible when we have scheduling issues. We have been happy with the team at BMW Bellevue. More

Working with BMW service was easy! They set proper expectations with time frames and executed! I recommend Michelle or Aaron service. They set proper expectations with time frames and executed! I recommend Michelle or Aaron service. More

Service dept. is top rated in quality of work done, making sure the car is up to date on all services needed & checking for any potential problems of servicing nee is top rated in quality of work done, making sure the car is up to date on all services needed & checking for any potential problems of servicing needing to be done. More

Great service as usual with clear communication of work done and status updates. Thanks Leonard! done and status updates. Thanks Leonard! More

Michelle was very helpful. Car was ready and clean. Salesman was knowledgeable about my EV and Hybrid model questions. Car was ready and clean. Salesman was knowledgeable about my EV and Hybrid model questions. More

Very dishonest company please beware! !! I purchased my brand new 2021 X5 from this dealer back in 2021 and keep my vehicle serviced since that Recently, I got quoted $270 for oil change !! I purchased my brand new 2021 X5 from this dealer back in 2021 and keep my vehicle serviced since that Recently, I got quoted $270 for oil change and brake fluid change service when I call this dealer They told me some special promotion going on so I booked appointment But when I dropped my vehicle they show the bill for $480 plus tax. I mentioned promotional quote I got but he can’t honor promotion price because my vehicle is too NEW??? 21 model with 58000 miles vehicle is NEW? And what kind of promotion is just for the old model and not qualifying newer model? I think this is totally xx their own customers This is typical bait and lure tactics for rip off customers Please don’t waste your time and gas to this dishonest company Find other dealer or service center Very disappointed and never want business again More