BMW of Bellevue - Service Center

Jennie Mao is the reason I use Bellevue BMW again. She is an outstanding service advisor She is an outstanding service advisor More

It was first service at BMW of Bellevue. as it was a new car there were no issues identified. as it was a new car there were no issues identified. More

Service writer Christopher is the best! Very communicative and thorough! I intentionally seek him out for my work! Very communicative and thorough! I intentionally seek him out for my work! More

Lost my job and needed to get out of my X5 I had purchased less than a year ago. BMW had reached out to me to buy back my X5, brought it in for appraisal and they devalued my car almost $20K less th purchased less than a year ago. BMW had reached out to me to buy back my X5, brought it in for appraisal and they devalued my car almost $20K less than what I purchased LESS than 1 year ago. It was a 2019 with less than 30k miles that was in fantastic condition with some M upgrades added as it already had some of the M package. Service was just ok. Had to bring it in multiple times because the sunroof leaked and was not being properly fixed. Last apt. I came in for they apparently forgot I was there. More

Simply excellent service from appointment booking to check in to shuttle and check out. This was a fantastic experience. check in to shuttle and check out. This was a fantastic experience. More

M car owners, stay far away. Incompetency at every step. Called to schedule appointment and they had me schedule it weeks out in advanced so they could provide me a loaner car. E Incompetency at every step. Called to schedule appointment and they had me schedule it weeks out in advanced so they could provide me a loaner car. Even arrived 20 min early. Guess what loaner car was never scheduled? Instead they spent 20 min trying to log into Enterprise account, calling a rental for me, and put me in a audi suv with vandalized carving of names on both sides. Employee I dealt with tried get me to do tire rotation on brand new tires I just had put on, tried to get me to do spark plugs nearly 10k miles early, tried to sneak front Diff service on my RWD car (there is no front diff) and took 3 attempts to make her remove that service, failed to look into my front m2 emblem warranty request issue upon picking it up and didn't believe me that it was a factory oem m badge(car is stock), charged me for an engine air intake filters but then didnt replace them because there is apparently aftermarket filters (non BMW brand), and then locked my DME without asking and masked it as a recall service fix for iDrive, and even washed my car when explicitly said "please dont" when they asked me if i wanted a wash. so now i have old filters still, a locked DME, and dried soap spots burn into my clear coat + free swirls i have to get detailed out. all i went in for was an oil change, filter change, and diff oil change. so simple. had to pay the price of learning to never go to the stealership i guess. More

I scheduled an appoint at 9:20. I arrived around 9:15. However, the receptionist said the one do the maintenance is not available and asked to leave the car directly. I asked for ro I arrived around 9:15. However, the receptionist said the one do the maintenance is not available and asked to leave the car directly. I asked for rough estimate time to take my car maintained, he said 2 hours. Ok, then I wait till 11 am in store and decided to check the status. After asked several stuff, I finally got the answer that the maintenance was not even scheduled!!! It was a great waste of my time that just sitting in the store but nothing started. I had to check in with some guy again to get my maintenance in queue and it was another waiting time. More

Eveything went smoothly and no surprises. Matt Johnson was friendly and informative. I was able to take the shuttle to do errands and he called me when my car was ready and arranged a picku Matt Johnson was friendly and informative. I was able to take the shuttle to do errands and he called me when my car was ready and arranged a pickup. Thanks Matt! More

The phone system was difficult. Called 7 times before going thru parts to acquire service info Parts person, Mark, was great. Arron in service was great. Took 2 hour and 45 minu Called 7 times before going thru parts to acquire service info Parts person, Mark, was great. Arron in service was great. Took 2 hour and 45 minutes to get 4 new tires, was too long. I’m sure the process will be better going forward More

It was a good time I enjoyed doing the maintenance of my car at BMW Bellevue car at BMW Bellevue More