BMW of Bellevue - Service Center

Overall great and reliable service. A special shout out to Chris Toomey who is an exceptional service rep. Best I've had in all my BMW years. This location lost a point because for o A special shout out to Chris Toomey who is an exceptional service rep. Best I've had in all my BMW years. This location lost a point because for over a year now the service staff have been unable to help me update the car software as prompted on my BMW phone app. That update remains pending. Also, BMW insists on charging for travel enhancements as a package on its connected services when all I need are the live traffic condition updates while driving. A past attempt to charge for driver's seat heating as a connected service failed, and rightfully so. BMW should not persist in nickel and diming its loyal customers (I've been driving a BMW since 1998) for pennies. Just because every car brand (and company) tries this gimmick, doesn't mean it's right. Enhance the value of your exemplary cars by offering standard and cost-free connected service amenities! Charging for these relatively low-cost services undermines your brand loyalty. More

Brought in my BMW for the first service. I was given an estimate of 3 hours. After nearly 5 hours, I returned and approached the service team member. Only then did he let me know that duri I was given an estimate of 3 hours. After nearly 5 hours, I returned and approached the service team member. Only then did he let me know that during servicing they damaged the rim of my car quite significantly. They returned the car full of water spots and semi completed cleaning. While they did offer to repair it on the spot (Which needed to be scheduled), I have not been getting any answers from the team since that day (1+ week ago at this point since the last contact). There was also no attempt at additional make good, given this will cost me another workday at least. Very very very disappointed with this and would not recommend this dealership moving forward. More

Angel always takes great care of me and the customer service is amazing. Bmw Bellevue is my go to dealership service is amazing. Bmw Bellevue is my go to dealership More

I found my service advisor Christopher to be very courteous and knowledgeable. He clearly explained to me what services are to be performed annually, every 2 years and also every 4 years on my vehicl courteous and knowledgeable. He clearly explained to me what services are to be performed annually, every 2 years and also every 4 years on my vehicle. He was also very helpful in answering my questions about using a smart battery charger as we are often gone for a long period time. Overall, I was very satisfied with his service and plan to ask for him to be my service advisor when I bring my car back in next year for a scheduled maintenance service. More

Great service as always and thorough review of maintenance required of car. This was the first time working with Leonard. I usually get Aaron. maintenance required of car. This was the first time working with Leonard. I usually get Aaron. More

Aaron was responsive and thorough in working through my i4 M50 charging issue. He was up-front about the fact that the investigation might take longer than a day and stayed in touch throughout. I wa i4 M50 charging issue. He was up-front about the fact that the investigation might take longer than a day and stayed in touch throughout. I was very happy when he let me know that a SW update had just come out for my issue. Thanks! More

Very professional and great to work with! The transparent guidance regarding service was very helpful. The transparent guidance regarding service was very helpful. More

The staff are friendly, the facility is spacious and well appointed, and good communication is provided regarding service appointments. appointed, and good communication is provided regarding service appointments. More

Service items were added without checking the car features and owner need to double check each item why we need to add as part of this service. features and owner need to double check each item why we need to add as part of this service. More