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BMW of Bellevue - Service Center

Bellevue, WA

4.5
705 Reviews

705 Reviews of BMW of Bellevue - Service Center

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April 27, 2025

I had no appointment but I was helped right away by the service advisor. Great customer service More

by Zaire Gau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 22, 2025

I am very happy as the work done was completed to my satisfaction and Austin who worked my issue was very helpful from the beginning. Its nice to be with BMW as the service is highly dependable. More

by kapre28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 24, 2025 -

BMW of Bellevue responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 12, 2025

Friendly and Courteous staff. Clean and comfortable waiting area. Vehicle was Ready as promised. Overall good. More

by nkagarwal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 15, 2025 -

BMW of Bellevue responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 03, 2025

Very accommodating as I messed up the appointment registration online. They were still able to see and helped get me back on the road as quickly as possible. More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennie
Mar 08, 2025 -

BMW of Bellevue responded

Hi Miguel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Recent service appointment started on time, finished quickly and the team kept me informed the entire time...what more could you ask? They even washed and vacuumed the car (asking if it was ok to do so More

by JMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Amos
Dec 20, 2024 -

BMW of Bellevue responded

Hi, we appreciate you taking the time to leave us a response! We always strive to provide personable and excellent customer service. Thank you again for the review!

December 08, 2024

If I could give this dealership a rating lower than zero, I would. I encountered the worst customer service here. I have a full coverage extended warranty on my 2019 BMW X4. When I brought my car in for repa More

by Brock444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
General Service Manager: Brian. Service Rep: Safeeullah
Dec 08, 2024 -

Brock444 responded

If I could give this dealership a rating lower than zero, I would. I encountered the worst customer service here. I have a full coverage extended warranty on my 2019 BMW X4. When I brought my car in for repairs (vibrating steering wheel, dashboard screen issues, and ambient lighting not working), I specifically asked them to check with the warranty company to ensure these items were covered before proceeding. They didn't. Instead, they wanted to charge me $1500 just for diagnostics. If their initial repair attempt didn’t work, they intended to charge $249 for each subsequent step. They provided the warranty company with incorrect information, leading to a denial of coverage. After hours on the phone with both the warranty company and the dealership, I discovered the items were indeed covered—I had to do their job for them! Throughout this process, BMW of Bellevue treated me with disrespect and indifference. They seemed intent on overcharging me. When I finally spoke with the service manager, Brian, he talked to me as if I didn’t understand how warranties work, trying his best to make me feel like an idiot. The customer service was appalling, and they kept my car for three weeks. Picking up my car was equally rude. I asked my service rep, Safeeullah, for copies of all the documents I was asked to sign at pickup and was told it would take days. When I suggested it should only take a few minutes with a copier, he asked, "Why?" I explained I wanted them for my records and decided to scan them myself. The service was shocking. He then pointed to the service garage and said my car was there. Another car blocked mine, making it impossible to leave. When I asked if they would move the other car, he told me to back up, go around, and leave through the entrance. No walkthrough of my car was done with me. Just so you know, Mr. Brian, I have been in the service industry, contract/legal field for 30 years. You messed with the wrong person. I could go on and on about all the rude and downright appalling incidences that happened during this process but I will say you the long read of a novel. I've read multiple reviews advising to avoid this dealership and wish I had seen them before bringing my car here. To save yourself the trouble, take your car elsewhere where you’ll receive the quality customer service you deserve. BMW claims to pride itself on customer service and top-notch treatment, but this dealership doesn’t uphold those standards. Signed, "Concerned Customer" "Frustrated Customer" "Disappointed Customer" "Unsatisfied Customer" "Displeased Customer"

November 21, 2024

The best service I have received in any United States that I had great personnel everybody is nice and reasonable price prices are the best recommend 10 out of 10 More

by jaunt.warm.0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stas
Nov 24, 2024 -

BMW of Bellevue responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.

November 17, 2024

Overall great and reliable service. A special shout out to Chris Toomey who is an exceptional service rep. Best I've had in all my BMW years. This location lost a point because for o More

by Arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Toomey
Nov 21, 2024 -

BMW of Bellevue responded

Hello Arun, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (425) 243-5201 -- we hope to hear from you soon.

September 28, 2024

Brought in my BMW for the first service. I was given an estimate of 3 hours. After nearly 5 hours, I returned and approached the service team member. Only then did he let me know that duri More

by arc4de
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
Oct 04, 2024 -

BMW of Bellevue responded

Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our manager would like to speak with you more regarding this matter. Please reach out to us at (425) 243-5201. We look forward to hearing from you.

September 25, 2024

Angel always takes great care of me and the customer service is amazing. Bmw Bellevue is my go to dealership More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Sep 28, 2024 -

BMW of Bellevue responded

Nick, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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