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BMW of Bellevue

Bellevue, WA

Overview
Reviews
Vehicles
4.6
1,144 Reviews
BMW of Bellevue is the best place for new and pre-owned BMW vehicles in the Pacific Northwest. Located near the Spring District in Bellevue, WA, BMW of Bellevue is just a short drive away from Seattle, Kirkland, or Redmond. Our expansive new inventory features all of the latest new BMW cars and SAVs, including electric models like the i3 and i8 Coupe. Check us out online, or visit our Bellevue showroom in person and experience a new BMW for yourself!
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11959 Northup Way

Bellevue, WA

98005

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Showing 1,144 reviews

September 29, 2021

Very disappointing experience. 18 days in the service shop for consultation and Veritas Global warranty was not honored to repair my car. Service advisor named Angel was poor in communicating regarding t More

by reynold aquinde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor named Angel and emailed Finance Manager Alex Robles
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Sep 30, 2021 -

BMW of Bellevue responded

Hello, we are deeply disappointed by your experience at BMW of Bellevue. If you would be willing to give us another chance in the future, please reach out to our General Manager at (425) 243-5201. We would appreciate the chance to turn your experience around.

Sep 30, 2021 -

reynold aquinde responded

Since BMW of Bellevue /AutoNation is in relationship of Veritas Global Protection plan of warranty for the brand, your representation to your customer with the purchase of the warranty did not provide enough effort to Veritas of availing the warranty. To think that I have the highest level of the warranty. The Premier protection plan that was recommended to me from the sale of the car. And still no answers to the repair of the car.

September 29, 2021

Very good experience at the shop. Good communications and good work. Will recommend to my friends. More

by fredw123001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Mayorga
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Sep 30, 2021 -

BMW of Bellevue responded

Hi, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.

September 29, 2021

I had sensor issue spoke with Aaron; he made sure a vehicle was ready for me until mine was ready. Very friendly, accurate and reliable. More

by Samloey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
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Sep 30, 2021 -

BMW of Bellevue responded

We are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 28, 2021

I showed up at the dealer ship on time for service, the advisor was expecting me and he greeting me. we checked the car together for concerns I had then we start discuss the maintenance needed for the car. More

by wael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
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Sep 29, 2021 -

BMW of Bellevue responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 28, 2021

Good service and constant communication during the service. I was provided with the options for the service, and got a discount on the work done.. More

by andresparra001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 30, 2021 -

BMW of Bellevue responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2021

Service advisory is very professional he took care of me and the job in my car is well done More

by mrlor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Safeeulla
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Sep 27, 2021 -

BMW of Bellevue responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 28, 2021 -

mrlor1 responded

Your welcome

September 25, 2021

The dealership was nice and clean. The folks were very nice in explaining everything and the process, since things have changed regarding Covid. More

by Coach89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer was there with us during every step of the process. He took really good care of us. Alex was the warranty guys and he was nice too
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Sep 27, 2021 -

BMW of Bellevue responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2021

Dealer did not provide services that were promised. I was told I would be getting an suv loaner but got a small enterprise rental compact. Long wait time for diagnostic. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Hunt
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Sep 24, 2021 -

BMW of Bellevue responded

Hi Kevin, we are deeply disappointed by your experience at BMW of Bellevue. If you'd like, please contact our General Manager at (425) 243-5201. We'd appreciate the chance to make your experience a positive one.

September 23, 2021

The car was in the shop for multiple days. Minimum updake unless probed. The service department could not fix the problem. The car went in a clean condition but I got back a dirty car. More

by Rohk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle
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Sep 24, 2021 -

BMW of Bellevue responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 243-5201 to discuss what we can do to help.

September 23, 2021

I would like to share a special call-out for Jennie, she has been helping me out with my car services for last few years. I must tell you that she is just awesome and really professional in getting things d More

by Gaurav
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennie
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Sep 24, 2021 -

BMW of Bellevue responded

Hi Gaurav, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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