BMW of Bellevue

Love this new facility. People are friendly, especially Randy Eaton. Although there was a little wait perhaps on a busy Saturday. We also needed to be elsewhere during the service, they helped us arranging Randy Eaton. Although there was a little wait perhaps on a busy Saturday. We also needed to be elsewhere during the service, they helped us arranging the Uber/Lyft service for both trips! Just a minor thing, like bottled water was out at the time. However, highly recommended their service! More

Loved the online scheduling for service appointment. Also liked the texting communication for car updates. Thanks! liked the texting communication for car updates. Thanks! More

Alp was great! Bellevue didn't have the car in stock so I was able to customize my car using the online tools on BMW USA site. I took my spec sheet into Alp and he took care of the rest. The initial lead tim was able to customize my car using the online tools on BMW USA site. I took my spec sheet into Alp and he took care of the rest. The initial lead time was 10-12 weeks and it arrived in 7 weeks. He kept me informed along the way, giving updates to progess and status. If you need a car, call Alp! More

Brian was a great salesman, he wasn’t pushy and he had all the answers to my questions. He was definitely busy and I showed up without an appointment but he still took care of his clients and me. all the answers to my questions. He was definitely busy and I showed up without an appointment but he still took care of his clients and me. More

Great service. Reza was very helpful and attentive. Made the experience of leasing a car efficient and enjoyable. the experience of leasing a car efficient and enjoyable. More

Seriously the worst car buying experience I have ever had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before had. We only chose them because they had the exact car we wanted in stock. 1. Ashley, the person who helped us, literally has never done this before. All the information she gave us was incorrect. She did not know what she was doing or what the process was, and made the experience quite frustrating and confusing. 2. We waited for almost 5 hours just for the paperwork to be done. Ashley said that "it should only take 30m to meet with our finance manager"; we waited for 2 hours for that step. No one checked on us or told us how much longer it was supposed to be. She was not able to tell us what would happen next; just "please sit here and wait". Everyone was taking their sweet time, joking around. 3. They will try to sell you all the protection package they could. Even though I already said I was not interested, the finance manager repeatedly questioned why and tried to convince us to pay them for extra protection. I would be so embarrassed to provide such terrible customer experience. More

Very good experience. There is still a question that hasn't been answered about getting the car out of ecodrive and into comfort drive. Don't know how to get the car to not start up every time it stops hasn't been answered about getting the car out of ecodrive and into comfort drive. Don't know how to get the car to not start up every time it stops. I don't like that and don't know how to get out of it. More

Aaron and his staff were very friendly. They had a rental vehicle waiting for me. They had me in and out in no time! vehicle waiting for me. They had me in and out in no time! More

Very attentive staff. Alvin our salesman was very professional and comforting. No hard sales, just interest in my wife and I our needs. professional and comforting. No hard sales, just interest in my wife and I our needs. More

Darrin and Brian were very helpful and informative during my new car order and purchase process. my new car order and purchase process. More