BMW of Bellevue

BMW of bellevue was amazing. I needed to get a car in december. Cody Simmons was the executive I worked with. He got the car for me. He got the car, gave me all the details and came in on a day before Ch december. Cody Simmons was the executive I worked with. He got the car for me. He got the car, gave me all the details and came in on a day before Christmas to ensure I got the car. Cody worked with Dorela Xherri in finance and helped the close the deal on time. For the experience I had , I will give sales and finance experience a five star. BMW website information on what inventory is available and what is sold is not latest. It causes confusion on what is in transit , what is available. the 1.9 interest rate posted on BMW website is also misleading and puts the dealership in a difficult position to explain the customers when it changes based on market demand. Hope this feedback improves the inventory management and correctness on the website. More

My service advisor, Danial Hunt, is very good. He is knowledgeable, couteaus and friendly. My car is serviced and available in time. I also want to acknowledge and thank the staff at the service bay who knowledgeable, couteaus and friendly. My car is serviced and available in time. I also want to acknowledge and thank the staff at the service bay who greeted customers when they drive in and see customer off when cars are picked up and drive away. These staff were very good, efficient and friendly. On the other hand, this dealer's service department is extremely hard to reach by phone. Any phone call will need to wait for 20 minutes for any one to pick up. To make thing worse, an advisor can only provide update on the cars that he/she advises and can not provide update on cars that other advisors advise. In my case, I called the dealership for an update on my car, after waited for 20 minutes, an advisor picked up but can not provide any update on my car's status (whether it is ready, etc) since Daniel Hunt was my service advisor. The only thing he can do is to help me leave a message for Daniel and then wait for call -back. These days, all the information for a service job should be stored in computer already. Any advisor and receptionist should be able to look up the status of a car and tell customer. More

Excellent service with Jenna Ly and Elyar Samadi.Good Excellent service with Jenna Ly and Elyar Samadi. Good help from beginning to the end. Excellent service with Jenna Ly and Elyar Samadi. Good help from beginning to the end. More

Great experience from start to finish, friendly sales person and amazing finance girl helped me and I couldn’t be more satisfied with my first BMW. I’ll be a long time customer! person and amazing finance girl helped me and I couldn’t be more satisfied with my first BMW. I’ll be a long time customer! More

I would have given it a 5 star rating except I had to wait 15+ minutes just to drop off my car for service. I had already scheduled an appointment so was surprised I had to rate so long to just drop off wait 15+ minutes just to drop off my car for service. I had already scheduled an appointment so was surprised I had to rate so long to just drop off my car. Since I had a ride home with a a friend, I had to make them wait too....... Additionally I had asked for my car to be washed (just the outside) - but it was a VERY poor job - the back end of my car clearly was not done. More

Loved the experience with Andy. He's super helpful and strives to provide extraordinary services. Highly recommend him. strives to provide extraordinary services. Highly recommend him. More

Excellent services, very friendly and professional staff. I do recommend everyone to go there! Thanks I do recommend everyone to go there! Thanks More

Great experience here, dealer is nice and professional, the process is fast and efficient. Recommended the process is fast and efficient. Recommended More