BMW of Bellevue

I am highly disappointed with the BMW of Bellevue. I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wip I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wipers were loose which caused a major break in my windshield. Had this break been on the road, it would have caused a major accident. When I visited them with my broken windshield and told them the what happened, the people at the center were very rude and directly refused to take any kind of ownership when it was clearly their fault. Rather, they implicated that it was me who loosened the wipers. Why would I deliberately loosen up the wipers and cause a break on my windshield? Most importantly, this happened within just 2 month of purchase. This was my first car that I purchased ever in my life and I trusted BMW as a brand and that is why I went ahead with it. However, I would not recommend any one buying their cars from BMW of Bellevue because clearly they are very nice when they have to sell the car, but extremely rude and insensitive when it comes to listening to their customer's problem. More

Brought my 2018 X3 into the dealership. The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things s The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things should not break in this timeframe. I took the car in for an oil change and resolution of a check engine light. $1300 spent and they wanted more to continue to troubleshoot the check engine light. I told them to change the oil and button the car up. I wasn't going to spend over $1500. troubleshooting a part that should not have broken in 16000 miles (likely a bad sensor). I will not return to this dealership. Highway robbery! I have owned Porsches, Mercedes, and Lexus vehicles. Parts don't go bad in 16000 miles unless they were bad quality from the original build. Regardless of calendar time, this should have been covered in warranty if BMW of Bellevue had any ethics. More

Our service advisor Leonard was very helpful. He kept us informed with updates and arranged for transportation to and from the dealership. He kept us informed with updates and arranged for transportation to and from the dealership. More

Sarah was amazing great communication and made me feel comfortable. Would recommend if your looking for a new or used car to go see Sarah. comfortable. Would recommend if your looking for a new or used car to go see Sarah. More

Helpful service advisor. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. More

All were very helpful and not pushy at all. Great service and will recommend to anyone that needs a luxury BMW. Great service and will recommend to anyone that needs a luxury BMW. More

Service at BMW Bellevue was great. All my needs were met in a timely manner. All my needs were met in a timely manner. More

The Service Advisor was very professional and engaged with with what I had to say regarding the details of the service needed for my car. When the car was returned to me it had been washed and vacuumed with with what I had to say regarding the details of the service needed for my car. When the car was returned to me it had been washed and vacuumed and that impressed me. The only negative reply I have is that the oil change indicator message was not cleared. I was able to find the process to clear out that message online. Aside from that my experience was very positive. Thank you - Rick More

Frank Chung was the contact for me in buying my car. Frank was great. He helpful, answered all my questions and always responded in a timely manner. Brad was like wise. Frank was great. He helpful, answered all my questions and always responded in a timely manner. Brad was like wise. More

Very nice service. Thanks to Victor Lopez Sala at Bellevue office. Excellent job and I am satisfied! Thanks to Victor Lopez Sala at Bellevue office. Excellent job and I am satisfied! More