BMW of Bellevue

Service advisor Leonard was very helpful and courteous. Took time to explain specific questions I had. Took time to explain specific questions I had. More

BMW of Bellevue has always been great and Angel he is super helpful and so great in communicating which makes giving my car for servicing a way lot easy! super helpful and so great in communicating which makes giving my car for servicing a way lot easy! More

Felt 2 hours was a bit long to perform an oil change. My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified until I arrived. Since it was a technical software update they couldn't tell if it would take 2 hours or 8 hours. Now I have to return again and leave the vehicle for a full day to perform the recall. More

Very good layout of the facilities and easy access to the dealership from the freeway. dealership from the freeway. More

Great service. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. More

I purchased my BMW and extended service plan from a BMW dealership in CA. They were very customer oriented and worked with me to check for any early potential failures using diagnostic tools at their disp dealership in CA. They were very customer oriented and worked with me to check for any early potential failures using diagnostic tools at their disposal. Since I own a second home in coastal WA, I took my 428i to BMW of Bellevue. They scanned my car key and noticed that I had an oil change (one that I paid for) and said they could not do another oil change since it was outside of the service interval. I then asked if they could use their diagnostic tools to check for any early failure indications. The service manager told me they couldn't do that unless there were specific concerns about the vehicle. When I complained, she told me these were BMW North America guidelines. I mentioned that the dealership where I purchased my car had always done this as part of their service regiment, she stated flatly they would not be able to do this. The net is that I drove over 100 miles to hear that unless something was wrong, there was nothing they could do. When I mentioned that the oil change that I paid for had nothing to do with BMW and that I had paid for the extended service plan, she said there was nothing they could do. I have purchased 3 BMW's, love the cars and am a very big proponent of BMW but I would never purchase a car from this dealership and am rethinking my commitment to BMW. Sincerely, Paul W. Taylor More

My service advisor was Ben, he was very nice and understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other s understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other services the car would need in the future. He even sent video and pictures of what they found. The only reason I didn’t give 5 stars was because my seats are cream and when I got my car back there was dark greasy oil spots on my driver seat. The clean up could have been better considering how expensive my service was. More

2nd purchase I’ve made from this dealer. They are easy to work with, willing to negotiate, and communicate well. Shout to to Andy Naum for being a great client advisor. He even brought me a They are easy to work with, willing to negotiate, and communicate well. Shout to to Andy Naum for being a great client advisor. He even brought me a bag of chips to snack on and water as I hadn’t eaten anything all day and needed something to keep me going! More

Jenna made the process as enjoyable as it could possibly be, was very helpful and made things easy! be, was very helpful and made things easy! More

Been going here since 2017, I own a 2014 M435i. Michelle has been my service advisor at every step. Awesome is the best word to describe each experience. Quality work done in timely fashion, bu Michelle has been my service advisor at every step. Awesome is the best word to describe each experience. Quality work done in timely fashion, but without such a rush as to miss any of the fine details necessary for complete & through service. My car has always run like new after visit. Highly recommend. More