BMW of Bellevue

Very disappointing service. Service agent was good but she was at lunch when my car was done. She handed me off to someone else and he was anything but attentive to me. I had Service agent was good but she was at lunch when my car was done. She handed me off to someone else and he was anything but attentive to me. I had to step away to make a call and he asked if he could help someone else, and I said yes. He said he would be in 5 to ten minutes and 20 minutes later he returned to help another person before me. The car was poorly washed and wasn't vacuumed. After purchasing a X2M and a X7 in less than 4 years, plus spending close to ten thousand in maintenance in maintenance and repairs, we will be looking for another dealership. Hopefully, they will appreciate our business. More

This is the 3rd BMW I have purchased from BMW Bellevue. I felt the experience of receiving my new BMW this time was dull! There was no extra anything! The last time I bought a BMW from this dealership, the I felt the experience of receiving my new BMW this time was dull! There was no extra anything! The last time I bought a BMW from this dealership, there was a welcome sign with my name in it. The sales person took the time to go thru the entire car with me pointing out all the options. This time I was told if I need to meet with the geek squad that can be set up. Then I got home & my auto start didn’t work & I was given a you tube video to follow. The experience was much better in 2014. Plus I was told it would 1-2 months to get my car i & it took 3. Months. More

My husband and I love working with Sean and his team. They are courteous, knowledgeable, and sincere. I have been a repeat customer since 2000, which should speak volumes. They are courteous, knowledgeable, and sincere. I have been a repeat customer since 2000, which should speak volumes. More

Timely, helpful, and no xx or games. The staff were all courteous and sufficiently knowledgeable. The staff were all courteous and sufficiently knowledgeable. More

Satisfied with the regular maintenance. Was sugggested some extra stuff with cost upfront, decided to do them later. Overall good experience Was sugggested some extra stuff with cost upfront, decided to do them later. Overall good experience More

Overall a decent experience. Felt a little pressured into the warranty and other add ons that I was overwhelmed by. I also feel like the price of those extra add ons and warran Felt a little pressured into the warranty and other add ons that I was overwhelmed by. I also feel like the price of those extra add ons and warranty options are exorbitant. More

The work on servicing my BMW was done efficiently, quickly, low price, friendly team, highly recommend! quickly, low price, friendly team, highly recommend! More

This dealership is staffed with professional, knowledgeable and caring employees who put customer needs in the first place. knowledgeable and caring employees who put customer needs in the first place. More

We ordered two new BMW's with Brian Liu. There was a hiccup when we took delivery of the car. Brian made sure everything was taken care of, and made it a stress free event. After the cars ar There was a hiccup when we took delivery of the car. Brian made sure everything was taken care of, and made it a stress free event. After the cars arrived, we weren't able to take delivery for a couple weeks because we live 100 miles away. They stored the cars, no charges, and no questions. We will be life long customers with Brian. Thank you. More

Got excellent service . Aaron weaver was great as always gave me loaner car as well Aaron weaver was great as always gave me loaner car as well More