BMW of Bellevue

I worked with Eric to buy a CPO 335i. Although there were minor issues with the car , they made sure everything was fixed to my satisfaction. Very positive car buying experience. minor issues with the car , they made sure everything was fixed to my satisfaction. Very positive car buying experience. More

My review is for the SERVICE department only. Stay away from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. from this establishment like the plague!!! I would have assigned a zero rating if I could. Aside from the expected rip-off factor, they are rude. Singled out is Mike who doesn't understand the meaning of the word SMILE. Last time I checked Mike, it's free and may do you some good. I was charged over $200 (in spite of a promise by Clif Newton that they wouldn't exceed that) for a 15m diagnosis. To add insult to injury I had a 10% chemicals and disposal surcharge (for a DIAGNOSIS). They will take your money any way they can. BMW Seattle is better - at least they SMILE! Run from here!!! More

I am extremely impressed with the service received by Jeff Kalberer. My husband & I were looking for a 2nd car back in August. We were interested in the Audi S5 or the M3 coupe. If you truly enjoy the t Jeff Kalberer. My husband & I were looking for a 2nd car back in August. We were interested in the Audi S5 or the M3 coupe. If you truly enjoy the thrill of driving a beautifully engineered machine both inside and out, the M3 stomps the S5. Sure the S5 has Very pretty daytime LEDs and all wheel drive, however behind the wheel, there is absolutely no doubt the M3 IS THE extraordinary sports coupe--bar none. While my husband and I were impressed by the S5, after test driving the M3 we had not a single iota of doubt that the M3 IS the car we coveted and the price difference is not a simple mark up. You certainly get what you pay for. I have NEVER seen my husband display such genuine pleasure raw excitement over anything like he does when he is behind the wheel. He actually looks forward to work, well maybe just driving to work. Jeff Kalberer is the M3 coupe (THE proper model) at BMW of Bellevue. Unlike Barrier Audi (I will not refrain from naming them), Jeff immediately greeted us, despite the car we in which we drove up to the dealer. We were wandering around Barrier for probably 10-15 minutes (conservative estimate) looking in the show room, outside at the S5's, a6's, the R8, A8, well practically every model. Jeff made me feel like we were just talking to a long time friend. With Jeff, he didn't interfere with the sale and test drive by babbling on and on, he let us get acquainted with the vehicle and witness the performance level so we could make our own decision. With Every concern we had, Jeff simple addressed the issue by encouraging us to test whether or not the M3 "could" or "could not." No sale-zy behavior from Jeff, just pure professionalism. My husband hates going with me whenever we have to deal with sales people or customer service because I have extremely little patience for incompetence. I've been in sales and customer service for over 14 years, and rookie mistakes are understandable, however laziness, unprofessionalism, and incompetence is not unacceptable, it's simply disgusting. Bottom line, Jeff Kalberer is the M3 coupe: the high performing model that every sports coupe wants to emulate. Thank you Jeff for making our experience at BMW of Bellevue so pleasurable. It's a shame people are more quick to share their negative experiences rather than their positive ones. You are truly an asset, and I look forward to our future purchases with you. More

I just purchased two vehicles from this dealership. It was a very positive experience. As a general statement, I found every person I spoke with to be very pleasant and the atmosphere low-key but profess was a very positive experience. As a general statement, I found every person I spoke with to be very pleasant and the atmosphere low-key but professional. I already had a fair amount of knowledge on the cars I was looking at regarding their general market prices, etc., so there was not too much negotiation to report on here as we did not have to go through much of it. But, suffice it to say I feel the dealership provided a good value for what I purchased, in a no-nonsense manner. I greatly appreciated working with David Wolf (sales person). I am sure that all of the salepeople are equally qualified so I do not intend them any slight, but I can certainly recommend David with no reservations; he was very professional and appropriately low-key (oops, just used that twice, but it is a good descriptor) in his sales approach - translation: I did not feel like I was being "sold" anything. He gave me plenty of time to test drive the cars and simply in general look them over at my own pace without being pressured. Every person should always do their own due dlligence and I am not suggesting you should not do so if you buy here. But, I think as a general statement this is a reputable dealership that does not "need" to sell any one car and frankly would probably rather you not purchase a car than buy one you do not want or will give you substantial problems later so I DO suggest you can trust these guys to not take advantage of you. Of course, buyer to buyer I should say to you that every car dealer (like any business) will be all to happy to have you pay the sticker price and I suspect this dealership is no different. But you as a buyer need to also remember that they are NOT a non-profit business and they deserve to make money too. I suspect that if you treat them and the process with respect, that you will be treated the same in kind. On the F&I process, it was a cash deal so I can't speak too much to what your experience will be if you finance. But, I can say that Laura was very, very pleasant to work with. I am confident that if the deal had been more involved she would have handled it very well. Finally, I should add that over the years I have had BMWs serviced at this dealership and found that process enjoyable and appropriate as well. The work was always performed well with no problems afterwards. In fairness of full disclosure I should say that their shop rate is, it must be admitted, higher genreally speaking than a non-dealership shop rate although you will pay as much at some of the local speciality BMW shops so depending on where you go, it may not be any more to just take it to the dealership. But, I suspect the "you get what you pay for" saying probably comes into play. More

I had been focused on finding a BMW for a few months, but still thought I was in the planning/dreaming stage. I had been looking at the used 5 series on their lot for a couple months when I finally decided still thought I was in the planning/dreaming stage. I had been looking at the used 5 series on their lot for a couple months when I finally decided to visit them when they were open. I'm sure they have lots of good salespeople; I'm glad I got to work with Mike Torchia. He was knowledgeable, courteous, respectful and positive about me finding the car I wanted. Mike kept in touch with me over the next few weeks, which I appreciate. On a side note, I visited four other dealers while I looked around - Audi, Jaguar, Mercedes, another BMW dealer and a used Audi dealer - while all were friendly and helpful, only one other salesperson ever called to follow up on me. Then last Saturday Mike called me with excitement saying a car they had that was newer and nicer than I thought I could afford was one they were willing to deal on. I drove the car and loved it. Mike and I worked through some negotiations that were pleasant and positive. When we finished the deal, he was excited for me, gave me tips on managing the warranty, the BMW Assist program, made sure it was clean and even waxed! Laura in the finance department was helpful by answering questions, offered me some warranty and other options I liked and helped me finish the paperwork with confidence. By the end of the day I drove off in my new (used) dream car. I've bought lots of cars before, even sold them. I have to say that my experience at BMW of Bellevue was positive all the way around. Even though I have not interacted with the service department on my car, I did speak with Scott Decock in service about the model I was looking to buy. He took time to answer my questions in detail and gave me a positive feeling about working with their service department. I Believe I got a great deal, enjoyed the buying experience and love my new car. I would easily recommend going and buying from BMW Bellevue. I would also recommend Mike Torchia as well. More

Robert Gerth is a great salesman. I postponed buying a new car because I didn’t want to have to deal with the sales/ dealership but Robert and this BMW dealership were amazing to deal with. Honest, fair new car because I didn’t want to have to deal with the sales/ dealership but Robert and this BMW dealership were amazing to deal with. Honest, fair and completely focused on customer service. My husband plans to go back to get his new car next year to this same place and to Robert. He exceeded all of my expectations and I am so very pleased with this dealership and my new car. More

I was looking for a 7 seater used car and had BMW X5 as an option. I enquired about the BMWs and was given all the info I needed for the car. I was working with Michael Torchia. He is a great guy to work w an option. I enquired about the BMWs and was given all the info I needed for the car. I was working with Michael Torchia. He is a great guy to work with. I was not able to keep my appt since the first appt ran late but Michael was courtesous enough to entertain us while he was helping other customers. He was quite upfront about the options they had. Infact, he showed us the Lexus, Acura and BMW that they had in my price range. Eventually I ended up buying a Acura. The Acura had all the Tech features including a DVD Player for the back row seats. This was a huge selling price for my kids [age 6 and 4]. The DVD player was working fine but just the other day it started giving problems. The screen display was frozen once I stopped the car while the DVD was playing. I talked to Michael about it and even though it was not required for them to change the player he made sure that I get my player fixed and/or replaced. We got that DVD player replaced and BMW of Bellevue took care of all the charges. Though it was a small gesture but that made my kids very happy. I had a feeling of trust and would definitely recommend this dealer ship and esp Michael for your future car needs. More

I went Bellevue BMW with the intent of purchasing an X3. I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surpr I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surprised. He was fantastic. In fact, it was the best experience that I have had at a dealership ever. Huey was extremely low-key and relaxed. There was absolutely no pressure on anything. He really struck me as wanting to make sure that I was satisfied with the car and the options that I chose. If I was unsure about an option, Huey insisted on grabbing a car to show me what it was about and how it worked. Then he let me decide if I wanted it or not. There was no pressure if I decided against an option. I really appreciated this! After I had purchased the vehicle, Huey called me on several occasions to let me know the progress of delivery. After I received my car, he asked me on several occasions to call him if I had an questions on how something worked. Huey even downloaded an app on my iphone that would let me listen to web radio via my car system. He has also called me several times to ask if he could answer anything. I would tell any prospective BMW buyer to go see Huey if you are interested in getting a car! More

Customer Service: Every visit to this dealership resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the ent resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the entire process was David Wolf, who is an outstanding dealer. The level of customer service he provided to me was such that it didn't seem like I was at a car dealership going through the process of buying a very expensive car. He made the entire process seem as though it was a casual transaction between friends. When I decided on the car I wanted to purchase, it was not available on the lot and had to be ordered from Germany. David helped insure that the correct car was ordered, and kept me informed on a regular basis on the status of the car. I think the most exciting moment was when he informed me it had actually arrived in CA by ship and was en route to WA. That's when it sunk in that this was really happening... While I was waiting for my car to be built in Germany, I stopped by the dealership many times, literally just to grab a cup of coffee, say hi to David, and wander through the rows of new cars on the lot. When my new car was in the showroom, I worked with Finance Manager Laura Francalangia, who made the financing transaction very painless and quick. Again, it was like working with a friend. No pressure to add on extras to the car that I wasn't too interested, no hidden figures, and no surprises. Everything checked out to the penny that David had advised me of at the beginning of this process. Quality of Work: I haven't had any service done yet, and can only comment that my car was in top condition when I picked it up. There was one spot on the door frame that looked like a small scuff, but it turned out to be part of the protective coating when it was shipped and David had a technician remove it and polish it to a high luster immediately. The quality of David and Laura's work on all documentation was excellent. Friendliness: This dealership is full of very friendly people in my experience over the last few months. Again, I didn't walk in one day, buy a car, and drive off the lot. I worked with this dealership for several months while my car was being built to my specs and shipped all the way to WA state. Every visit was met with friendly employees. I truly appreciated David's friendliness towards my wife and I...it's not that we were buying a high-end model or anything either...I never felt bad about any part of the process, and everyone was friendly towards us. Overall Experience: My overall experience is hard to explain because I once owned an old BMW while stationed in Germany in the Army, and for me, buying a new BMW was a very personal experience for me that maybe even my wife doesn't understand completely. I absolutely loved my old coupe and all the memories of cruising around Germany. The experience I had with the Bellevue dealership is now part of this personal legacy with BMW. Because of people like David and Laura, nothing was taken away from this experience, and I truly appreciate the work they did, whether or not seems like a big deal...it was to me. Price: The car's price was what I expected considering options, and there was nothing unexpected or any last minute surprises. More

This is a great BMW dealer for me. I bought two bmws from same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost e same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost every options that I want as much as possible. I just bought a new bmw x5 today. Thaks David and BMW of Bellevue. I would recommend this dealer to all my friends. More