BMW of Bellevue

I went Bellevue BMW with the intent of purchasing an X3. I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surpr I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surprised. He was fantastic. In fact, it was the best experience that I have had at a dealership ever. Huey was extremely low-key and relaxed. There was absolutely no pressure on anything. He really struck me as wanting to make sure that I was satisfied with the car and the options that I chose. If I was unsure about an option, Huey insisted on grabbing a car to show me what it was about and how it worked. Then he let me decide if I wanted it or not. There was no pressure if I decided against an option. I really appreciated this! After I had purchased the vehicle, Huey called me on several occasions to let me know the progress of delivery. After I received my car, he asked me on several occasions to call him if I had an questions on how something worked. Huey even downloaded an app on my iphone that would let me listen to web radio via my car system. He has also called me several times to ask if he could answer anything. I would tell any prospective BMW buyer to go see Huey if you are interested in getting a car! More

Customer Service: Every visit to this dealership resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the ent resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the entire process was David Wolf, who is an outstanding dealer. The level of customer service he provided to me was such that it didn't seem like I was at a car dealership going through the process of buying a very expensive car. He made the entire process seem as though it was a casual transaction between friends. When I decided on the car I wanted to purchase, it was not available on the lot and had to be ordered from Germany. David helped insure that the correct car was ordered, and kept me informed on a regular basis on the status of the car. I think the most exciting moment was when he informed me it had actually arrived in CA by ship and was en route to WA. That's when it sunk in that this was really happening... While I was waiting for my car to be built in Germany, I stopped by the dealership many times, literally just to grab a cup of coffee, say hi to David, and wander through the rows of new cars on the lot. When my new car was in the showroom, I worked with Finance Manager Laura Francalangia, who made the financing transaction very painless and quick. Again, it was like working with a friend. No pressure to add on extras to the car that I wasn't too interested, no hidden figures, and no surprises. Everything checked out to the penny that David had advised me of at the beginning of this process. Quality of Work: I haven't had any service done yet, and can only comment that my car was in top condition when I picked it up. There was one spot on the door frame that looked like a small scuff, but it turned out to be part of the protective coating when it was shipped and David had a technician remove it and polish it to a high luster immediately. The quality of David and Laura's work on all documentation was excellent. Friendliness: This dealership is full of very friendly people in my experience over the last few months. Again, I didn't walk in one day, buy a car, and drive off the lot. I worked with this dealership for several months while my car was being built to my specs and shipped all the way to WA state. Every visit was met with friendly employees. I truly appreciated David's friendliness towards my wife and I...it's not that we were buying a high-end model or anything either...I never felt bad about any part of the process, and everyone was friendly towards us. Overall Experience: My overall experience is hard to explain because I once owned an old BMW while stationed in Germany in the Army, and for me, buying a new BMW was a very personal experience for me that maybe even my wife doesn't understand completely. I absolutely loved my old coupe and all the memories of cruising around Germany. The experience I had with the Bellevue dealership is now part of this personal legacy with BMW. Because of people like David and Laura, nothing was taken away from this experience, and I truly appreciate the work they did, whether or not seems like a big deal...it was to me. Price: The car's price was what I expected considering options, and there was nothing unexpected or any last minute surprises. More

This is a great BMW dealer for me. I bought two bmws from same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost e same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost every options that I want as much as possible. I just bought a new bmw x5 today. Thaks David and BMW of Bellevue. I would recommend this dealer to all my friends. More

The "service engine soon" light came on in my X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified pa X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified parts availability in a return phone call to me. We set up an appointment for the next day. I arrived early, he took the X-5 in ahead of schedule and it was repaired within the hour while I waited. The problem was fixed and the vehicle returned clean and shinney, much better than the condition it was in when I brought it in. The bill was completed and the cashier took care of it immediately with a very cheerful approach. More

Very good clarity of the process on the purchase with a new car with Mr. D Wolf. We were also interested in other brands but the sales dept seemed very professional. We were not talked into options that new car with Mr. D Wolf. We were also interested in other brands but the sales dept seemed very professional. We were not talked into options that were not appropriate for us. No surprises on the pricing or the delivery. Introduction to the car was detailed compared with our previous purchases. More

I had my X5 serviced several times for the sound system. Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better b Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better because it was fine for the first year. I would not use this dealer again. More

My '98 323 needed a fog lamp light bulb. Pretty simple I know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straight know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straightforward thing done. While there I also mentioned I had been working over time with a frustrating intermittent brake light failure problem, and had already tried replacing the bulb, the bulb housing, and trying to scuff out the contacts at the light unit itself. I mentioned I was afraid I would finally have to come in to the shop for expensive diagnosis and repair to what I hoped was not a grounded wiring problem or something. Glen was very knowledgable about the car, the parts involved and the codes that register on the 'check panel'. He recommended some options that prior parts folks had not; and wanted to be sure about the exact code involved -I said I'd run out to the car and check it. At that point he said "hold on a sec, I'll come out with you and take a look at it". With his help we quickly triaged the sitution, tried a few things, and solved the problem! Let me tell you I was never so happy to see that brake light come on! Glen also took the time to demonstrate the little tricks with releasing the fog lamp so you can change the bulb. I realized when we were done that that my few minutes were not anywhere near a Normal experience. Though these things may seem small -they aren't trivial. Doing things the right way the first time; taking the time to make sure you've done all that you can. I recognized that this wasn't "customer contact" marketing BS, he did this because that's just the way he was. I've been into BMW of Bellevue a few times over the years. I bought the car from Cory for my wife for a Christmas present long ago. It was an excellent experience then -finding just the right car that lit up her eyes. I asked Cory to help me surprise her -and I told her that we had to wait and keep saving; but had Cory get the car ready -I'd secretly come back for it. They even took down a Huge red ribbon and bow from the service department trimmings, to drape over the car for when I surprised her with it the next morning. Perhaps I've been lucky over the years, but that car still runs great, drives like the day we bought it, and it still makes her just as happy today and that first morning. My experiences at BMW of Bellevue have been good ones. But I wanted to give Special recognition to Glen Williams for taking the extra time and care. Because of the small things done well, and the big things done right, when it comes time to move into a newer BMW for my wife, I'll be back. More

I test drove a 2011 x3 on 12/20/2010 with Michael Torchia, when I first met him he was little rude but warmed up after the test drive. He wasn’t really knowledgeable about the car, and he didn’t seem Torchia, when I first met him he was little rude but warmed up after the test drive. He wasn’t really knowledgeable about the car, and he didn’t seem to want to sell me the car. On the 12/22/2010, I was test drove a Volvo XC90 with the Barrier salesman named Rovic Clemente, During our test drive I decided to compare the Volvo XC90 to the BMW x3. Rovic was a little nervous going inside a BMW dealership, but he came along anyway. We walked inside the BMW dealership, no greeted us, so then I walked to the receptionist desk. Even the receptionist demeanor was unfriendly, she asks me “was I was working with Michael,” and I replied “yes”. The receptionist said that “Michael was not here,” and I replied “that’s okay,” I only wanted to compare the x3 to the Volvo. Since Michael was off the receptionist contacted another salesman named Jonathan Young. He was rude from our first encounter, even the Volvo salesman Rovic thought Mr. Young was rude. After the test drive, the Volvo salesman Rovic said “I should buy the x3”, and I replied, “don’t you want to purchase a car from you?” His reply was “he wanted to see his customer happy.” Rovic is the nicest salesman I have met in a long time. I do like the x3, but I will never buy a car from either salesman or that dealership. More

Just wanted to report horrible experience I had with BMW Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack Bellevue service few days ago. These guys are dishonest crooks. There are many bad car dealerships out there, but BMW Bellevue stands out of the pack. My wife and I are driving BMWs for many years, usually we buy our cars new or nearly-new and own it for 6-10 years. We are trying to keep our cars in a very good shape, servicing only at authorized dealerships and always buying extended warranty when the manufacturer warranty expires. BMW Bellevue was always bad choice for buying a car - you will get far better prices at BMW Northwest at Fife or in other places, but previously the service was more or less OK. Unfortunately this changed - now it is as bad (or worse) than their sales department. (BTW, have you ever seen COIN-OPERATED coffee machine at a BMW dealership? BMW Bellevue had it! They removed it couple years ago during remodelling, but this spirit of squeesing every penny out of the customer is still the essence of their sales department) Recently I brought in my BMW for service. The car has extended warranty purchased at BMW Bellevue. I left the car for inspection and service, and later in the day service rep called to tell me that few things needs to be changed. To my great surprise he said that although failed parts are covered by the warranty, BMW Bellevue charges much more for the labor than what the warranty is willing to cover. This was surprising and strange, especially given the fact that this exact shop sold me the extended warranty, so it was not a crappy 3rd party warranty. It left bad taste in my mouth but I agreed to go ahead with the work since it was only few hundred dollars difference. To my great surprise final bill was even higher than what was quoted on the phone. And even when including extra shop charges the rep "forgot" to mention in the estimate there was still discrepancy. When I raised this question the service rep re-checked the bill and told me that he "mistakenly" counted an extra hour of work time twice. The rep reprinted the invoice removing that "mistaken" charge. I talked with the manager, he apologized, but was unwilling to do anything about it. Overall it all looked just like a really shady and crappy place - as if I was dealing with some cheaper-than-dirt lowest grade shop rather than BMW dealership. Trying to charge extra for the warranty-covered items is bad, but attempts to slip in "mistake" extra charges is just disgusting. I will definitely NOT go there again. More

I have been to this dealership time and time again. When I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outr I bought the car, of course they were nice. Everytime I visit the dealership now I experience a lack of respect for customers and the pricing is outrageous. Don't try to get warranty items covered by them, because they will find something that voids it. I am tired of the negative experiences with service, and I am going to take my car(s) elsewhere even though the drive is twice as far. More