BMW of Bellevue

I had been focused on finding a BMW for a few months, but still thought I was in the planning/dreaming stage. I had been looking at the used 5 series on their lot for a couple months when I finally decided still thought I was in the planning/dreaming stage. I had been looking at the used 5 series on their lot for a couple months when I finally decided to visit them when they were open. I'm sure they have lots of good salespeople; I'm glad I got to work with Mike Torchia. He was knowledgeable, courteous, respectful and positive about me finding the car I wanted. Mike kept in touch with me over the next few weeks, which I appreciate. On a side note, I visited four other dealers while I looked around - Audi, Jaguar, Mercedes, another BMW dealer and a used Audi dealer - while all were friendly and helpful, only one other salesperson ever called to follow up on me. Then last Saturday Mike called me with excitement saying a car they had that was newer and nicer than I thought I could afford was one they were willing to deal on. I drove the car and loved it. Mike and I worked through some negotiations that were pleasant and positive. When we finished the deal, he was excited for me, gave me tips on managing the warranty, the BMW Assist program, made sure it was clean and even waxed! Laura in the finance department was helpful by answering questions, offered me some warranty and other options I liked and helped me finish the paperwork with confidence. By the end of the day I drove off in my new (used) dream car. I've bought lots of cars before, even sold them. I have to say that my experience at BMW of Bellevue was positive all the way around. Even though I have not interacted with the service department on my car, I did speak with Scott Decock in service about the model I was looking to buy. He took time to answer my questions in detail and gave me a positive feeling about working with their service department. I Believe I got a great deal, enjoyed the buying experience and love my new car. I would easily recommend going and buying from BMW Bellevue. I would also recommend Mike Torchia as well. More

Robert Gerth is a great salesman. I postponed buying a new car because I didn’t want to have to deal with the sales/ dealership but Robert and this BMW dealership were amazing to deal with. Honest, fair new car because I didn’t want to have to deal with the sales/ dealership but Robert and this BMW dealership were amazing to deal with. Honest, fair and completely focused on customer service. My husband plans to go back to get his new car next year to this same place and to Robert. He exceeded all of my expectations and I am so very pleased with this dealership and my new car. More

I was looking for a 7 seater used car and had BMW X5 as an option. I enquired about the BMWs and was given all the info I needed for the car. I was working with Michael Torchia. He is a great guy to work w an option. I enquired about the BMWs and was given all the info I needed for the car. I was working with Michael Torchia. He is a great guy to work with. I was not able to keep my appt since the first appt ran late but Michael was courtesous enough to entertain us while he was helping other customers. He was quite upfront about the options they had. Infact, he showed us the Lexus, Acura and BMW that they had in my price range. Eventually I ended up buying a Acura. The Acura had all the Tech features including a DVD Player for the back row seats. This was a huge selling price for my kids [age 6 and 4]. The DVD player was working fine but just the other day it started giving problems. The screen display was frozen once I stopped the car while the DVD was playing. I talked to Michael about it and even though it was not required for them to change the player he made sure that I get my player fixed and/or replaced. We got that DVD player replaced and BMW of Bellevue took care of all the charges. Though it was a small gesture but that made my kids very happy. I had a feeling of trust and would definitely recommend this dealer ship and esp Michael for your future car needs. More

I went Bellevue BMW with the intent of purchasing an X3. I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surpr I must admit that I was a little hesitant because I was unsure how I would be treated or pressured. I was introduced to Huey Dang and was very surprised. He was fantastic. In fact, it was the best experience that I have had at a dealership ever. Huey was extremely low-key and relaxed. There was absolutely no pressure on anything. He really struck me as wanting to make sure that I was satisfied with the car and the options that I chose. If I was unsure about an option, Huey insisted on grabbing a car to show me what it was about and how it worked. Then he let me decide if I wanted it or not. There was no pressure if I decided against an option. I really appreciated this! After I had purchased the vehicle, Huey called me on several occasions to let me know the progress of delivery. After I received my car, he asked me on several occasions to call him if I had an questions on how something worked. Huey even downloaded an app on my iphone that would let me listen to web radio via my car system. He has also called me several times to ask if he could answer anything. I would tell any prospective BMW buyer to go see Huey if you are interested in getting a car! More

Customer Service: Every visit to this dealership resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the ent resulted in every question being answered professionally, promptly, and with no pressure at any point. The dealer that I worked with through the entire process was David Wolf, who is an outstanding dealer. The level of customer service he provided to me was such that it didn't seem like I was at a car dealership going through the process of buying a very expensive car. He made the entire process seem as though it was a casual transaction between friends. When I decided on the car I wanted to purchase, it was not available on the lot and had to be ordered from Germany. David helped insure that the correct car was ordered, and kept me informed on a regular basis on the status of the car. I think the most exciting moment was when he informed me it had actually arrived in CA by ship and was en route to WA. That's when it sunk in that this was really happening... While I was waiting for my car to be built in Germany, I stopped by the dealership many times, literally just to grab a cup of coffee, say hi to David, and wander through the rows of new cars on the lot. When my new car was in the showroom, I worked with Finance Manager Laura Francalangia, who made the financing transaction very painless and quick. Again, it was like working with a friend. No pressure to add on extras to the car that I wasn't too interested, no hidden figures, and no surprises. Everything checked out to the penny that David had advised me of at the beginning of this process. Quality of Work: I haven't had any service done yet, and can only comment that my car was in top condition when I picked it up. There was one spot on the door frame that looked like a small scuff, but it turned out to be part of the protective coating when it was shipped and David had a technician remove it and polish it to a high luster immediately. The quality of David and Laura's work on all documentation was excellent. Friendliness: This dealership is full of very friendly people in my experience over the last few months. Again, I didn't walk in one day, buy a car, and drive off the lot. I worked with this dealership for several months while my car was being built to my specs and shipped all the way to WA state. Every visit was met with friendly employees. I truly appreciated David's friendliness towards my wife and I...it's not that we were buying a high-end model or anything either...I never felt bad about any part of the process, and everyone was friendly towards us. Overall Experience: My overall experience is hard to explain because I once owned an old BMW while stationed in Germany in the Army, and for me, buying a new BMW was a very personal experience for me that maybe even my wife doesn't understand completely. I absolutely loved my old coupe and all the memories of cruising around Germany. The experience I had with the Bellevue dealership is now part of this personal legacy with BMW. Because of people like David and Laura, nothing was taken away from this experience, and I truly appreciate the work they did, whether or not seems like a big deal...it was to me. Price: The car's price was what I expected considering options, and there was nothing unexpected or any last minute surprises. More

This is a great BMW dealer for me. I bought two bmws from same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost e same sale person David Wolf who is always so friendly and professional. The buying experience is very easy and simple for me. They provide almost every options that I want as much as possible. I just bought a new bmw x5 today. Thaks David and BMW of Bellevue. I would recommend this dealer to all my friends. More

The "service engine soon" light came on in my X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified pa X-5. I contacted Clif in service. It was likely related to the "mass air flow sensor". He researched the potential repair scenario and verified parts availability in a return phone call to me. We set up an appointment for the next day. I arrived early, he took the X-5 in ahead of schedule and it was repaired within the hour while I waited. The problem was fixed and the vehicle returned clean and shinney, much better than the condition it was in when I brought it in. The bill was completed and the cashier took care of it immediately with a very cheerful approach. More

Very good clarity of the process on the purchase with a new car with Mr. D Wolf. We were also interested in other brands but the sales dept seemed very professional. We were not talked into options that new car with Mr. D Wolf. We were also interested in other brands but the sales dept seemed very professional. We were not talked into options that were not appropriate for us. No surprises on the pricing or the delivery. Introduction to the car was detailed compared with our previous purchases. More

I had my X5 serviced several times for the sound system. Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better b Lost surround sound and quality of surround sound. The dealer cannot get it fixed. They kept insisting that the audio system is okay. I know better because it was fine for the first year. I would not use this dealer again. More

My '98 323 needed a fog lamp light bulb. Pretty simple I know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straight know; but the really excellent things happened after that. I went to the parts deparment and worked with Glen Williams to get this pretty straightforward thing done. While there I also mentioned I had been working over time with a frustrating intermittent brake light failure problem, and had already tried replacing the bulb, the bulb housing, and trying to scuff out the contacts at the light unit itself. I mentioned I was afraid I would finally have to come in to the shop for expensive diagnosis and repair to what I hoped was not a grounded wiring problem or something. Glen was very knowledgable about the car, the parts involved and the codes that register on the 'check panel'. He recommended some options that prior parts folks had not; and wanted to be sure about the exact code involved -I said I'd run out to the car and check it. At that point he said "hold on a sec, I'll come out with you and take a look at it". With his help we quickly triaged the sitution, tried a few things, and solved the problem! Let me tell you I was never so happy to see that brake light come on! Glen also took the time to demonstrate the little tricks with releasing the fog lamp so you can change the bulb. I realized when we were done that that my few minutes were not anywhere near a Normal experience. Though these things may seem small -they aren't trivial. Doing things the right way the first time; taking the time to make sure you've done all that you can. I recognized that this wasn't "customer contact" marketing BS, he did this because that's just the way he was. I've been into BMW of Bellevue a few times over the years. I bought the car from Cory for my wife for a Christmas present long ago. It was an excellent experience then -finding just the right car that lit up her eyes. I asked Cory to help me surprise her -and I told her that we had to wait and keep saving; but had Cory get the car ready -I'd secretly come back for it. They even took down a Huge red ribbon and bow from the service department trimmings, to drape over the car for when I surprised her with it the next morning. Perhaps I've been lucky over the years, but that car still runs great, drives like the day we bought it, and it still makes her just as happy today and that first morning. My experiences at BMW of Bellevue have been good ones. But I wanted to give Special recognition to Glen Williams for taking the extra time and care. Because of the small things done well, and the big things done right, when it comes time to move into a newer BMW for my wife, I'll be back. More