BMW of Bellevue

Treated me so poorly We currently own 3 BMWs and the last one we purchased at BMW of Bellevue. After spending so much money for a brand new SUV, they treated me so poorly We currently own 3 BMWs and the last one we purchased at BMW of Bellevue. After spending so much money for a brand new SUV, they treated me so poorly by their service department. I asked for an apology and they refused to give me one. More

Very bad SERVICE and never every go there! Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report Last time when I had my car for diagnosis due to whistle noise from engine side. They charged me $200 for the diagnosis and gave diagnosis report with only total price saying it will cost $4500 + tax (written in pencil) and that also not grantee the issue will be fixed. When I asked for detailed quotes, they said simply do the service here and we will give you the detailed quotes. Who will do the service without knowing what exactly are you changing and not even giving grantee that the issue will be fixed. I took the car out and gave it outside where I was given $1800 including tax and gave grantee that the issue will be fixed and if not the labor charge is free to address the issue. Gave the car and the issue got fixed and the total expense came to $1800 including tax. Not tell me whether you choose BMS Bellevue service were you have told the cost will be $4500 + tax with no grantee vs $1800 including tax with grantee. Never ever go to BMW Bellevue Service at any cost. Also think you can easy check is, the oil service. Both in BMW Seattle & Northwest they will have some coupons for $80 oil service includes oil change, filter & reset the meter. In BMW Bellevue they say they will match, however the catch is they only change oil but not filter & wont reset the meter. Then why the xxxx you are say, we will do price match on the service. More

3 Series Shopping The dealership provided acceptable customer service. They weren't too friendly or hostile or deceptive which I find typical of most dealerships. The The dealership provided acceptable customer service. They weren't too friendly or hostile or deceptive which I find typical of most dealerships. They showed me what I wanted to see and provided prices that were competitive. They did try to sell me another car which didn't go over too well, but that's the average for dealerships. More

3 Series Purchase and Review Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write Hunted for a 2011 335D, found one at this dealer. purchased with unresolved error code for SOS (which worked anyway), car is in for service as I write this. Was told the service could be 15 minutes or more than 12 hours (software update related). Was informed I would have a loaner, but received grief when I asked if they had the loaner ready (service rep. "you need a loaner"?). Calling into BMW and asking for service, person answering "how may I direct your call", to which I say service, "are you scheduling for service or do you have a parts question", "my car is in for service please route me to service", then hold hold hold . . . Was used to the excellent service at Chaplin's VW, and now realize how awesome that crew is over at that dealership. This dealership needs to up their game soon. Sorely lacking in customer service on many levels. Will try to rate again later after a few more Bellevue BMW engagements. More

PLZ STAY AWAY FROM THESE RUDE PEOPLE NO CUSTOMER SERVICE SKILLS, PEOPLE ARE VERY RUDE. THE ONLY REASON THEY ARE IN BUSINESS IS CAUSE OF THE BMW BRAND. PLZ STAY AWAY FROM THIS DEALER !!!!! NO CUSTOMER SERVICE SKILLS, PEOPLE ARE VERY RUDE. THE ONLY REASON THEY ARE IN BUSINESS IS CAUSE OF THE BMW BRAND. PLZ STAY AWAY FROM THIS DEALER !!!!!! More

Owner BMW X5 50i After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of After 4 days I recieved my x5 dirty, oil at the minimum level and a brand new coolant leak. This bmw dealership has the poorest service and quality of any dealership I have ever been to. After I asked about the low oil they handed me a quart and said "come another time and we will wash it" ... It's almost funny, except it's my $70k car More

Please DO NOT buy from this dealership!! We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissa We bought a Brand new 2014 BMW X5 from the BMW of Bellevue dealership in December 2013 and we are highly dissatisfied with this dealership. This dissatisfaction is a result of our aggregate experience so far. We are writing this review, hoping that others will consider this before going to the dealership and more importantly they will improve this for future. The beginning of our experience with the Bellevue dealership was when we test drove the car and I have to say that was the only good experience. After that it all went downhill from there. The day we purchased the car, our salesperson David Ly was in a mad rush. He barely explained how to set up the bluetooth and then for everything else he handed us the fat manual. He did showed the feature in the car itself where you could learn about the features yourself. You do not expect this buying a luxury car. When we test drove I asked David that BMW Connect works on Android phones and he was quick to reply that it does. After we purchased, when I asked how do I use BMW Connect from my Android phone he said that he only knows about iPhone - we should try to figure it out ourselves. We found later that BMW Connect does not work on Android in North America. Needless to say our buying experience was bad. He topped it by just bluntly asking for five star review on feedback and referring him to our friends. Rest assured, this guy would never get our recommendation. Next day after the purchase, we got a low air pressure warning on the Right rear tire. We went to the dealership and had to wait for an hour. David was roaming around chatting with his peers but never bothered to stop by and ask, if there was a problem. A person filled up the tires and mentioned that happens during change of temperature - I was surprised because Seattle does not experience that high of a temperature fluctuation but thought maybe. Over the next week or so, my wife had trouble connecting with the Blue-tooth while listening to music. It would suddenly interrupt in the middle. We sent an email to David Ly asking for help. Instead of providing any assistance he outright proved us wrong by sharing that he has never heard of a problem like this. He instructed us to disconnect and reconnect. We tried and the problem remained. Our dissatisfaction was climbing and patience going away. We contacted the Manager at the Bellevue dealership. He heard the whole thing and apologized for the poor experience but again no offer for helping us out or he would do something about the experience. After a month had passed and we did not hear at all about our new license plate we called David Ly since our temporary tabs are expiring. He looked around and mentioned that the new plates were at the dealership and had arrived a week ago, we should come to get them. No explanation to why he did not call us when the plates arrived. BTW, he has never activated the SOS feature on our BMW. We don't know what needs to be done and this was another of his 'learn it yourself' suggestion. Meanwhile, every few weeks the tire pressure in our right rear tire decreased. I had to buy a portable air pump to make sure that it was correct at all times. We did not wanted to go to this dealership again and add to the bad experience. Finally, after 3 months I decided to take the car to the dealership to get the tire checked. They looked at it and mentioned that there was a nail in it. I asked, if they could repair my brand new tire and they said that these run flat-tires cannot be repaired. Of course they are not covered by warranty. I asked if they could give me a loaner vehicle when they mount/balance the new tire and they refused to give a loaner vehicle for this type of service. i asked how much will that cost and they quoted me $450+ . I did a check online and found that I can get the exact same tire plus the install/balancing for $330. Not only they have horrible service they have prices that are 35% more. Of course I was mad at them and got the repair done myself. I even believe that the nail was in the tire from the start because it was the same tire that kept losing air pressure. These are special run-flat tires and hence they hold pressure for few weeks before they need air refill. All this has happened within four month of my car purchase. My experience has been so bad that I will never purchase again from this dealership. In fact my experience has left a bad taste for the BMW Brand also. I hope someone will finally pay attention to my complain and do something about it. I sincerely hope that no one ever gets an experience like this while buying a brand new luxury car. More

The worse BMW dealer out there. really Bad BMW Dealer. Tells a bunch of lies. Does not negotiate on pricing (will give you chump change on discounts). STAY AWAY!!!!!!!!!! Tells a bunch of lies. Does not negotiate on pricing (will give you chump change on discounts). STAY AWAY!!!!!!!!!! More

The sales representative,Len Patsula, is arrogant and unfriendly. What he is really good at is judging his customers. He does not have respect for his customers at all. Is this the new approach to sell t unfriendly. What he is really good at is judging his customers. He does not have respect for his customers at all. Is this the new approach to sell their cars? I have never seen such kind of staff at any other dealership before. How could they hire somebody like him? He brings shame for BMW brand. More

I ordered my 2014 328i at the end of August and it just arrived last week. During the three month process from the test drive to picking up my car, I had so many questions, but Charles Schaefer (sales rep arrived last week. During the three month process from the test drive to picking up my car, I had so many questions, but Charles Schaefer (sales rep that I worked with) was super helpful along the way. He made my decision easy and after that it was just a matter of waiting for it to arrive. Charles wasn't pushy during the pre-sales process and he followed up with me an appropriate amount which was greatly appreciated. I highly recommended BMW Bellevue and Charles Schaefer to anyone is looking to buy a BMW! More