BMW of Bellevue

Deplorable service Unable to fix car. Unable to engage BMW corp to get it resolved. Pretended it was fixed. Did not have loaner as promised. Told us we should buy a Unable to fix car. Unable to engage BMW corp to get it resolved. Pretended it was fixed. Did not have loaner as promised. Told us we should buy a new car. More

Horrible dealer. Greedy with no respect It is too greedy. It tries to sell me a previous years car with just 2k discount. And it has the most inventory of that car in the country. That's pro It is too greedy. It tries to sell me a previous years car with just 2k discount. And it has the most inventory of that car in the country. That's probably why. More

Worst dealership,very rude, very high price They are asking pretty much MSRP price on a 2015 i3, when all the other dealerships nationwide pretty much taking 13% to 15% off without any negotiati They are asking pretty much MSRP price on a 2015 i3, when all the other dealerships nationwide pretty much taking 13% to 15% off without any negotiation. They are constantly striking their point that they need to make a profit. When we offered a very reasonable price (higher than most ppl got), they simply showed us the door. They even said at one point when we referred to the trucar, "go buy from trucar, this is BMW", well, no wonder why they have highest 2015 i3 inventory in the nation. More

No integrity After signing an agreement to purchase a BMW, the dealership was not willing to work with my schedule to sign the paperwork. Consequently they offered After signing an agreement to purchase a BMW, the dealership was not willing to work with my schedule to sign the paperwork. Consequently they offered the car to someone else.. They have no business integrity. I will not go back to them! I would not recommend this dealership to anyone! More

Bad service I made an appointment today at noon to drive an X5. I waited and waited only to be told that the car was out on a test drive and that they were probab I made an appointment today at noon to drive an X5. I waited and waited only to be told that the car was out on a test drive and that they were probably going to buy it. My salesman handed me off to another person who neglected to call me back after I left the dealership on the X5 status. More

Bad service! Never go here. 0 out of 5 stars I never write reviews but after what I experienced, I had to inform people to stay away from this dealership. The service advisor has a condescending I never write reviews but after what I experienced, I had to inform people to stay away from this dealership. The service advisor has a condescending attitude. I think Clif Newton should not be in the service profession, he does not know how to work with people. Reading comments about this dealership makes me wonder if BMW is doing something with these complaints. I would give 0 stars is possible, More

Appoinment Recommended IF you are REALLY buying a car, an appointment should be made. My husband and I went to the dealer to see X1 without making an appointment with any s IF you are REALLY buying a car, an appointment should be made. My husband and I went to the dealer to see X1 without making an appointment with any sales rep then we were treated poorly. Two years later, I found a good deal on a car that I liked, so I immediately made an appointment with Jason Leca. We had a check book ready, cash ready, insurance wasn't ready; however, everything went smoothly to purchase the car with more discount. They took care of my car insurance after the purchase. Just one thing, before taking the new car home, they detailed the car but it was rough. Tiny bit of blue tape (on new parts) was still being seen and tire pressure was too low. (just under 29 instead of 32 or 35) We had a good experience at the dealer, so my husband decided to service his car there. His car looked fine and they even vacuumed inside the car. We've received a couple of follow-up calls from the dealer after the purchase. More

Poor customer service, condescending attitude If you are going in for service, avoid NICOLE! She is a service adviser yet the ANTITHESIS of customer service. Her condescending attitude, impatience If you are going in for service, avoid NICOLE! She is a service adviser yet the ANTITHESIS of customer service. Her condescending attitude, impatience, coldness = I'll take my business elsewhere. BMW Bellevue Management - do yourself a favor, get Nicole some training and you'll get more appreciative customers. More

Leased a car then purchased it - Horrible customer service I leased a BMW X3 in 2013 and decided to purchase it at the end of the lease. Since that was my first time leasing a vehicle, I was not sure what my o I leased a BMW X3 in 2013 and decided to purchase it at the end of the lease. Since that was my first time leasing a vehicle, I was not sure what my options were. I went to BMW in Bellevue where I leased the car to find out about my options. My lease was going to end in a few months. Since I had low mileage on the car I knew the car had a higher value than what BMW would offer so I decided to buy it. The process was very confusing. The sale guy obviously couldn't care less since he wasn't going to make a ton of money on that sale. They wouldn't even detail the car because I got a loan at BECU with a lower rate. Fine. I also gave them a check of $10,000 so my monthly payment would be lower. Unfortunately, a month later I received an email from BMW Financials to tell me that my monthly payment was overdue and that if I didn't pay within 5 days, I would be reported for bad credit. I called BMW Bellevue immediately and no one could give me a clear explanation. I called 4 times and NO ONE returned my calls. I called back BMW Bellevue who told me that it was very weird that I gave a check to BMW as it should have been handled through BECU who is responsible for paying the balance due. I talked to Nick (don't know his last name) who told me that he would personally take care of this and call me back. He pretty much insinuated that it was my fault since I bought the car a few months before the lease was over and that created confusion. I explained to him that the BMW salesman told me that it would make difference to purchase it now or later! Two weeks later still no news, the balance on BMW Finances is still showing, and I still have not received my license plates. I called again today, I was told that "Cory" was going to take care of it and not to worry. A day later still no answers. At this point, I am ready to contact my lawyer and get BMW to court. People lease and purchase cars all the time. I guess they are still in business because of Microsoft. Otherwise their customer service is as bad as Comcast. Actually I get somewhere with Comcast but it might take me two hours. So far I talked to about 7 different people and not one person has helped me. It's been close to 3 months since I purchased my car. Very disappointed customer. More

Wonderful leasing experience with Jason Leca! We had an awesome leasing experience with Jason Leca. He is very humble, honest, and he appreciates his customers. BMW of Bellevue was not hostile o We had an awesome leasing experience with Jason Leca. He is very humble, honest, and he appreciates his customers. BMW of Bellevue was not hostile or deceptive which is typical of most dealerships. If you want a new BMW, please go see Jason Leca at once for a truly humane car shopping experience! We also dealt with Charles Schaefer and their manager Nick Wilcox who were also thoroughly helpful. More