BMW of Bellevue

Service review Aaron was very pleasant experience for our first service on our 2017 X3 for the exterior and interior for treatment. Our loner car was pleasant and wa Aaron was very pleasant experience for our first service on our 2017 X3 for the exterior and interior for treatment. Our loner car was pleasant and was able to try I35 X3 without some of features on our I 2.8 instantly validated our decision for all of the safety features that we have on our 2017 X3. We are happy with our purchase. More

Greedy unprofessional liars This dealership is an absolute tragedy to BMW's name. It's disgusting really. So I was estimated a quote on broken sunroof plastic clips and a broke This dealership is an absolute tragedy to BMW's name. It's disgusting really. So I was estimated a quote on broken sunroof plastic clips and a broken door lock on a used BMW I bought to $1,400 after labor. I did the clips myself in about 3 hours for $100. If I needed it done asap a regular every day well rated shop quoted $300 instead of $700 at BMW of Bellevue. Same thing with the door lock. Their service department is (as everyone else here and on yelp stated) nothing special or overly well qualified so why over pay? They rarely have a rental car to offer or any other amentaty. They don't answer their phones. I tried to call the dealership to find a specific torque spec on a part to which I was transferred 5 times. Front desk sends me to parts, "we just sell the parts we don't know how you put them on let me transfer you to service", then to service "let me transfer you to parts our book doesn't have any torque specs we just sell the services", then to an advisor who doesn't pick up. Call again we do this again except I get a new advisor who still though doesn't answer. When I called yet again later the advisor picks up rudely saying I didn't give him any time to call me back yet I did. The funny thing is he gave me crap saying "I can find out if you can handle giving me half an hour to an hour" but he didn't care or know I've called with this same scenario over the past TWO WEEKS. Nobody EVER CALLS ME BACK. I called BMW of Seattle and they said "let me just walk over and ask the mechanics" he came back 5 minutes later with the recommended torque specs. BMW of Bellevue wasted hours of my time when Seattle answered within 10 minutes. If you aren't buying a brand new BMW or servicing your car outside of warranty they don't like you nor do they care about you or your needs. I can't imagine BMW corporate wanting this underwear stain of a dealership having the company logo on their building. More

Very Pleased I had a great experience with Brian. The dealership had the exact X1 I was looking for. Brian met and then exceeded offers I had from other dealers wi I had a great experience with Brian. The dealership had the exact X1 I was looking for. Brian met and then exceeded offers I had from other dealers with no run around. He was polite, helpful and followed up. He made the whole process easy. I would recommend him. More

Great Experience and Car Highly satisfied with my lease. Worked with Jared who was polite and courteous. Highly recommend him if you are looking for a bimmer. Showroom was nic Highly satisfied with my lease. Worked with Jared who was polite and courteous. Highly recommend him if you are looking for a bimmer. Showroom was nice, lotsa product and great coffee. More

Worst Customer Care EVER!!! Both in Service and in Sales If i could give them a Zero star I would. I never write any reviews, but after being treated like crap for the third and final time by this establishm If i could give them a Zero star I would. I never write any reviews, but after being treated like crap for the third and final time by this establishment, I feel that I need to let others know how Terrible, xxxxty and horrible their customer service is in all departments. First time I wen there to buy a car there they first didn't even come near me because I looked young and probably couldn't "afford" to buy a car there so the sales team didn't approach me. After i approached on of them and asked for a test drive, with attitude he asked me to give him "driver license, credit card and insurance along with Social Security card". I have done test drives at other dealerships and all they asked me for was my drivers license. thats it. I ended up going to BMW of Seattle and Buying a 3 series there. Second time i went there was because i live in Bellevue and for convenience i decided to go there for service. they told me it takes two to three hours to do the job. and they will drop me off where i need to go. I asked to be dropped off in Medina. They said that it is TOO FAR to drop you off at your house. after i got home, by cab, and 5 hours later and no call, i called back. They told me the car will take longer to fix. Also that they do not have a loaner car for me cause they are all out. I asked that they provide me with a rental. They said they no longer do that because their policy has changed. after another full day of car being in service. I called and complained that they have not contacted me to keep me in the loop and have not provided me with a car. 2nd day they gave me a car. then after the service was done they rated THEMSELVES all 10 for their job. this last and final time was couple of days ago. I decided to give them another chance and they had a car that had the features I wanted. Bought the car at night. Next morning i noticed that it has dent that is covered. i called and told them about it. They are giving me a car with damages on it as a brand new car. They said we will fix it. NO xxxx. but the car is not worth as much a brand new car if its damaged. You can't honestly expect someone to pay for a brand new car when its already damaged. Who knows what else is damaged that they are not telling me about. I called and left management 2 messages. They never once called back. I went and returned the car. again no management came to talk to me to see why i am mad and upset. No management wanted to talk to me to see if they can fix the problem. I took off, went and bought a brand new car at BMW of Seattle again. I honestly suggest to everyone to NEVER EVER STEP INTO THAT DEALERSHIP. i swear that even with traffic, if you go to BMW of Seattle or even BMW of FIFE, you will not only get a better deal on the car, but you will also get exceptional service. even the service department takes care of you. unlike BMW of Bellevue that has always a problem with their car wash and its never working. I will NEVER EVER step foot in that dealership ever again. and i will tell all my friends and family to do the same. They don't deserve it when they are so full of themselves that they don't give a xxxx about any customer. They only care about their pockets and if we stop going there and hurting their pockets maybe they will start to give a xxxx about their customers More

Phones Are Hard. How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly im How difficult is it to pick up the phone? Try calling BMW of Bellevue and you'd think it's impossible. Making a service appointment there is nearly impossible since you either get transferred around until you hang up, or you're forced to leave a message to which no one will ever respond. Oh they have an online appointment system? It forces you to choose a mileage-based service, so if you have a special visit in mind (as I do), you're SOL. I've previously been here for service multiple times, where I've been dismissed for imagining a coolant leak (the reservoir was finally replaced after twisting their arms for warranty when a crack was found), charged a half hour for warranty labor and sent home without a loaner when I was promised one would be available. I guess shame on me for going back more than once. Well done guys, you've really set the bar for God-awful customer service. I work about 100 yards from this place and I've decided to go to BMW of Seattle instead. More

Terrible service!!! I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I br I would never ever go to this back yard shop again!!!!!. I was there to do warranty repairs and their “mechanics” damaged the plastic panel. When I brought issues up with my “service adviser” Clif, he told that they will fixed free of charge on my last warranty service. He purposely did not schedule or call me in for my last service appointment and when I called him back I was told that warranty was expired 5 days ago and nothing can be done. Also he refused to replace the broken panel. I was very disappointed and decided to call the service manager for help. Unfortunately same think. He was very rude with me on the phone and refused to do anything about it. At this point I will see if I can get any legal help because it looks like xxxx to me. More

Michael Burns Rocks! We got an awesome deal. Michael is a great guy to work with, we went in for 3 series and were able to get 5series within our budget. We got an awesome deal. Michael is a great guy to work with, we went in for 3 series and were able to get 5series within our budget. More

No Good Liars I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service tol I have a rebuilt title 2011 BMW 335i. I had the battery cable to fuse box recall issue so I called in to have the recall done.The guy from service told me they do not and cannot do recalls on salvage/rebuilt titles and also told me the recall had already been done on my car. So I look up my vin number in NHTSA's VIN/recall tool (National Highway Traffic Administration, an agency of the Executive Branch of the US Government and surprise, it says "RECALL INCOMPLETE"). I called back and told him that and he said, "Yeah? Where'd you find this, is it even reliable?" As I was about to tell him, he hangs up on me. Also, if the recall had been done, I would NOT have been having this problem. I call BMW of Seattle and they tell me, "That is not true, we do do recalls on salvage vehicles." Bellevue BMW calls me and tries to set an appointment for me to have my car fixed (out of my wallet) so I let them know Seattle is fixing it because they DO do recalls on Salvage/Rebuilt. He proceeds to tell me, "They must be mistaken. You should probably make sure they know you have a rebuilt title. It is against their guidelines to do recalls on salvage vehicles." Funny, because the very first thing that comes up when Seattle searched my vin was a message stating that warranties cannot be done but recalls CAN. BMW Seattle also told me this message should appear for BMW Bellevue soon as they searched my vin. BMW Bellevue Service advisers are a bunch of liars, I will never spend a penny there nor will I visit for any reason. Thank you BMW Seattle for fixing my car! More

Terrible experience-wasted my time Made an appointment with Jeremy to view a used car for the following morning. Asked for a courtesy call if the car was sold prior as I am 40 minutes Made an appointment with Jeremy to view a used car for the following morning. Asked for a courtesy call if the car was sold prior as I am 40 minutes from the dealership. He assured me he would call and asked for the same courtesy from me if I couldn't make it. Next morning I called before leaving and he said the car was still available. I drove there, was made to wait 10 minutes even though I had an appointment, only to be told by Jeremy the car had been sold. This is what gives car sales people a bad name. I said those very words to the GM, Corey who said he takes offense to that. I suggest you own it, Corey. I am a salesperson myself and the first rule is do what you say you are going to do. More