BMW of Bellevue

Oil Change and Purifier Replaced Back in early June my car notified me that it was time for an oil change, I called Bellevue BMW to schedule an appointment, followed their extension d Back in early June my car notified me that it was time for an oil change, I called Bellevue BMW to schedule an appointment, followed their extension directions to get ahold of the service department and left a voicemail. I never heard back. Two weeks later I get a call from the Service department stating that their records show I'm due for an oil change. So I say, "Yes, I'm aware, I already tried to make an appointment, no one got back to me." They apologize and we continue to schedule my appointment. Low and behold, the next available appointment was in three weeks, but I booked it, and made sure to confirm that I could get pick-up and drop-off service that day. So now my car is overdue for an oil change 5 weeks but better late than never. Finally a month later after my car notifying me of my oil change, it's the day of my appointment (scheduled for 2pm), I check in and I'm told I won't be able to get picked up because it will be too late in the day, even though I confirmed I could be picked up, and even though they assume it will take 2.5 hours to service my vehicle. I'm also told that they do not think my car will be ready the same day... even though it's a simple oil change and air filter replacement, and the service should be done by 4:30 since my appointment was a 2pm. Even giving them the benefit of the doubt they still have time before the service shop closes. After waiting for 40 minutes a service representative tells me that the car will be ready tonight, and I can pick it up even after service shop hours as long as the sales department is open. Now four hours later at 6pm, I still haven't heard from the Service department, I decide to call - no answer, so I leave a voicemail. I wait, call the service associate - no answer, I leave a voicemail. I wait till 7pm, call service department no answer, so I decide to call the Sales department, and I learn that no one from the service shop left keys for me to pick up my car. Therefore I have to wait till the next morning to even find out the status of my vehicle. At 7am the following morning I call the service department, no answer - I leave another voicemail. I then get a ride to the Dealership, walk in, and am told to wait 5-10 minutes to figure out the status of my car. 45 minutes later I'm told it will be pulled around shortly. No explanation of what happened, just that it was now ready to be picked up. I had to wait another 20 minutes to officially get the keys. All in all this is a TERRIBLE way to treat customers. the dealerships level of Customer Service has diminished significantly over the last few years, and I'm disappointed that management isn't doing anything about it. I shouldn't have had to wait for 20hours to get my car after what should be a 2.5 hour service, let alone have to jump through so many whoops to figure out the status of my vehicle. I will definitely deter all friends and family from ever getting their BMWs serviced here, and I regret having given you guys the sale on my car. More

So unfortunate since I love their cars I love my car, I love everything about it EXCEPT that once a year I take it in for services and their service (especially sales) sucks so bad that I a I love my car, I love everything about it EXCEPT that once a year I take it in for services and their service (especially sales) sucks so bad that I almost don't want to get a BMW anymore... They are rude, arrogant and just outright not helpful at all. What a waste of brand. More

Dealership service scam! I got my wife a 2018 M4 Convertible with competition package in November of 2018. We were a little late getting it in for service due to medical issu I got my wife a 2018 M4 Convertible with competition package in November of 2018. We were a little late getting it in for service due to medical issues and that we live a long way away. After we brought it in for our first service, the assigned service representative (Michelle) didnt have a loaner th hat we arranged so we had to wait. After waiting for 5 hours for a simple oil change, She said we needed a new rear differential to the cost of $7,500. They refused to help us out with labor and only gave us a break on the cost of the part. We left and took our M4 to two separate independent BMW Specialist. They both checked out the car and said there was nothing wrong with it. We then scheduled our next service appointment with BMW of Seattle. Took the car in to have them check the rear differential and had them check out an issue with our radio head unit. They had a loaner waiting for us, treated us like gold and like our business mattered. They diagnosed the head unit issue and the rear differential as only software issues and fixed both. You couldn't pay me enough to ever go back to BMW of Bellevue! RIP off artists More

I never do service there any more I went to the service for top of oil on my brand new x5M they said you have to pay for it but it was on warranty and maintenance I took the car to BMW I went to the service for top of oil on my brand new x5M they said you have to pay for it but it was on warranty and maintenance I took the car to BMW Seattle they did for free and I was there 30 minutes to find person to ask me what you looking for , it's terrible service. More

HORRIBLE service department We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous message We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous messages for Michelle on Friday, heard nothing. Finally received a txt message from her Saturday, they still didn't know anything.... then didn't hear back from her till Wednesday..... we ended up picking up the car and taking it to Signature Automotive to complete the warranty work. We will never return to Bellevue BMW.... Michelle is not doing anything to help your business. More

Terrible Dealership, No Integrity,Condescending I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightma I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightmare. Actually getting a service adviser on the phone is a joke. Leaving a message is a waste of time. I have left 8 messages in 3 weeks, and I haven't heard back. My 'service adviser' is Michelle. My car was running different last month. I explained to her that my car was running a lot longer after shutting it off. It would stall after starting in the morning and when leaving parked while at work. I also told her that my clock was losing time. I was told that I could bring it in the next morning, also i could have a loaner for one day. A few hours later I received and email (not a call) stating "Your car is perfectly fine. When will you be returning the loaner today?" I have has several new cars, I have never had one with problems with only 23k miles on it. When I went in to pick up my car and drop off the loaner, Michelle wouldn't even speak with me. She told the guy I gave my loaner car to, to take me to the cashier. I was standing in line and another person (service) asked if I had been helped. When I explained I didn't feel like it, he took me back to Michelle. She was annoyed that I was speaking with her. I explained that I have been driving the car for almost 2 years and it never drove like it is now. She tried to dismiss me by saying there weren't any error codes and I didn't know how a BMW should preform. I laughed and said that BMW's run like crap, that's the ultimate driving experience???? She said that her service manager tested himself. I asked to speak with him. When he came over, I ran through my car's symptoms. He asked her why she didn't put them on the ticket. He let me know that all the problems I was having could be real issues. He suspected it could be ignition coil, instrument cluster, and or the battery. He asked her for my loaner back and told me my car should be ready in 5 days. Michelle was extremely upset with me, as if I got her in trouble. She said I guess you get the loaner over the weekend. As if I inconveniencing her and didn't deserve to have a car over the weekend. Was my car/business not worthy? When my car was ready, I went to the cashier since she would meet with me again. I read the service ticket and when they hooked my car up, there was an error code for the battery and the battery had to be replaced, since it would hold a charge. They charged it for 6 hours and it wasn't charging. Seems like a real problem to me. When I got home, I was looking over the service ticket, I saw that I needed new front tires. I called in and asked for a call back for a quote for tires. Two days later still hadn't heard anything. The following day, Michelle emailed wanting to know how my car was running. She let me know I was 'lucky' to use the loaner. I thought is was running much better and I thanked her. I asked her for a quote for my tires, since I needed them. She emailed an amount for the price of one tire and the price for an alignment. I asked for the price for all 4, she said that should scouldn't give it to me since she didn't know the size of my tires. Couldn't it be looked up?? I sent her a picture of my ties sizes from inside the door. She then sent me the cost of the rear tires. Five minutes later she changed it to a lot higher price. Then a few minutes later said she would give me a discount. I said can I get a quote for all four tires and all labor. Here is her response: Front tires : $490 + $5 weight and disposal Rear tires : 290 + $5 weight and disposal 45/each tire to mount and balance 219.95 alignment It's about $1630 out the door. I read that and was shocked a BMW service department would send a quote like that??? In my world, that doesn't add up to anywhere near $1630. I called and have left 4 voicemails to an actual quote. I never heard back. I bought my tires from and had BMW of Seattle preform my alignment. Once you purchase your car from BMW of Bellevue they could careless about you. It's better to buy from BMW Seattle or BMW Northwest. Your purchase experience will only last a day, but your service experience will last as long as you own the car. I also send all my emails and service records to BMW North America at 300 Chestnut Ridge Road Woodcliff, NJ 07677. I don't know if it will help, but worth a try. The only reason this dealership has any positive reviews if they are writing them themselves. Explains why they can't be bothered or reached to actually help customers. More

Absolutely horrible experience I recently purchased a BMW 5 series luxury car and the loan officer was very unprofessional and the sales guy didn't care. He couldn't explain why the I recently purchased a BMW 5 series luxury car and the loan officer was very unprofessional and the sales guy didn't care. He couldn't explain why the charge was low for a plug in hybrid and the tire pressure has gone down 3 times in 2 months and they want me to make a service appointment and wait in line. Maybe they sold a defective car and was hiding something. Absolutely despicable service and time to file a BBB complaint. More

Gets things wrong all the time I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the exp I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the experience was as expected. SUPER salesy, I knew what I wanted and once they figured out it was a done deal, the service was meh. After the deal was through, they tried to sell me things I didn't need, and asked for a positive review after. They also told me that they will be sending me my new license plate before my temporary license plate expired... well that didn't happen. They did follow through, after ample complaining by sending someone to my work to give me my plate delivered in person. @ SERVICE: At my most recent service, I made an appointment but they completely forgot and didn't have me logged on to their books. They did squeeze me in but it was still a very annoying experience. When I went back to get my car, they gave me someone else' form (totally different name, different gender too?!) and had no idea. Maybe that was due to them squeezing me in? Either way, a bit of a mess. The service guy that helped me get my car back was great though and super helpful - so the extra star goes to him. OTHERS: I have been receiving emails now on how my warranty is over for my "2012 BMW X5"... I have a 2017 BMW so again, they have me mixed up with someone else or can't get their numbers straight. BMW is lucky they have a brand and quality of cars that lure people to buy it, but they really need to do something with their sales reps. Not the brightest people out there at Bellevue. More

Churn 'Em and Burn 'EM! Caveat Emptor!!!!!! They will gladly sell you a car that they know has serious issues, then circle back to the "as-is" document that you signed. Don't Caveat Emptor!!!!!! They will gladly sell you a car that they know has serious issues, then circle back to the "as-is" document that you signed. Don't trust that any used car on the Bellevue BMW lot is healthy. ALWAYS take it to your own mechanic before you buy....OR ELSE!!! More

Literally Everything They Told Me was a Lie I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle. While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day. While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later. Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day. I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day. When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it. The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles. More