BMW of Bellevue

HORRIBLE service department We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous message We received horrible customer service in their service department. We dropped the car off on a Thursday for some warranty work, left numerous messages for Michelle on Friday, heard nothing. Finally received a txt message from her Saturday, they still didn't know anything.... then didn't hear back from her till Wednesday..... we ended up picking up the car and taking it to Signature Automotive to complete the warranty work. We will never return to Bellevue BMW.... Michelle is not doing anything to help your business. More

Terrible Dealership, No Integrity,Condescending I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightma I purchased my 2017 230xi in May of 2017. It was my first BMW, my salesperson was great, Mike Burns. After the purchase, everything has been a nightmare. Actually getting a service adviser on the phone is a joke. Leaving a message is a waste of time. I have left 8 messages in 3 weeks, and I haven't heard back. My 'service adviser' is Michelle. My car was running different last month. I explained to her that my car was running a lot longer after shutting it off. It would stall after starting in the morning and when leaving parked while at work. I also told her that my clock was losing time. I was told that I could bring it in the next morning, also i could have a loaner for one day. A few hours later I received and email (not a call) stating "Your car is perfectly fine. When will you be returning the loaner today?" I have has several new cars, I have never had one with problems with only 23k miles on it. When I went in to pick up my car and drop off the loaner, Michelle wouldn't even speak with me. She told the guy I gave my loaner car to, to take me to the cashier. I was standing in line and another person (service) asked if I had been helped. When I explained I didn't feel like it, he took me back to Michelle. She was annoyed that I was speaking with her. I explained that I have been driving the car for almost 2 years and it never drove like it is now. She tried to dismiss me by saying there weren't any error codes and I didn't know how a BMW should preform. I laughed and said that BMW's run like crap, that's the ultimate driving experience???? She said that her service manager tested himself. I asked to speak with him. When he came over, I ran through my car's symptoms. He asked her why she didn't put them on the ticket. He let me know that all the problems I was having could be real issues. He suspected it could be ignition coil, instrument cluster, and or the battery. He asked her for my loaner back and told me my car should be ready in 5 days. Michelle was extremely upset with me, as if I got her in trouble. She said I guess you get the loaner over the weekend. As if I inconveniencing her and didn't deserve to have a car over the weekend. Was my car/business not worthy? When my car was ready, I went to the cashier since she would meet with me again. I read the service ticket and when they hooked my car up, there was an error code for the battery and the battery had to be replaced, since it would hold a charge. They charged it for 6 hours and it wasn't charging. Seems like a real problem to me. When I got home, I was looking over the service ticket, I saw that I needed new front tires. I called in and asked for a call back for a quote for tires. Two days later still hadn't heard anything. The following day, Michelle emailed wanting to know how my car was running. She let me know I was 'lucky' to use the loaner. I thought is was running much better and I thanked her. I asked her for a quote for my tires, since I needed them. She emailed an amount for the price of one tire and the price for an alignment. I asked for the price for all 4, she said that should scouldn't give it to me since she didn't know the size of my tires. Couldn't it be looked up?? I sent her a picture of my ties sizes from inside the door. She then sent me the cost of the rear tires. Five minutes later she changed it to a lot higher price. Then a few minutes later said she would give me a discount. I said can I get a quote for all four tires and all labor. Here is her response: Front tires : $490 + $5 weight and disposal Rear tires : 290 + $5 weight and disposal 45/each tire to mount and balance 219.95 alignment It's about $1630 out the door. I read that and was shocked a BMW service department would send a quote like that??? In my world, that doesn't add up to anywhere near $1630. I called and have left 4 voicemails to an actual quote. I never heard back. I bought my tires from and had BMW of Seattle preform my alignment. Once you purchase your car from BMW of Bellevue they could careless about you. It's better to buy from BMW Seattle or BMW Northwest. Your purchase experience will only last a day, but your service experience will last as long as you own the car. I also send all my emails and service records to BMW North America at 300 Chestnut Ridge Road Woodcliff, NJ 07677. I don't know if it will help, but worth a try. The only reason this dealership has any positive reviews if they are writing them themselves. Explains why they can't be bothered or reached to actually help customers. More

Absolutely horrible experience I recently purchased a BMW 5 series luxury car and the loan officer was very unprofessional and the sales guy didn't care. He couldn't explain why the I recently purchased a BMW 5 series luxury car and the loan officer was very unprofessional and the sales guy didn't care. He couldn't explain why the charge was low for a plug in hybrid and the tire pressure has gone down 3 times in 2 months and they want me to make a service appointment and wait in line. Maybe they sold a defective car and was hiding something. Absolutely despicable service and time to file a BBB complaint. More

Gets things wrong all the time I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the exp I've had my 2017 BMW X5 for almost 2+ years now and I've had very little positive experience. @ PURCHASE: When I got the car back in 2016, the experience was as expected. SUPER salesy, I knew what I wanted and once they figured out it was a done deal, the service was meh. After the deal was through, they tried to sell me things I didn't need, and asked for a positive review after. They also told me that they will be sending me my new license plate before my temporary license plate expired... well that didn't happen. They did follow through, after ample complaining by sending someone to my work to give me my plate delivered in person. @ SERVICE: At my most recent service, I made an appointment but they completely forgot and didn't have me logged on to their books. They did squeeze me in but it was still a very annoying experience. When I went back to get my car, they gave me someone else' form (totally different name, different gender too?!) and had no idea. Maybe that was due to them squeezing me in? Either way, a bit of a mess. The service guy that helped me get my car back was great though and super helpful - so the extra star goes to him. OTHERS: I have been receiving emails now on how my warranty is over for my "2012 BMW X5"... I have a 2017 BMW so again, they have me mixed up with someone else or can't get their numbers straight. BMW is lucky they have a brand and quality of cars that lure people to buy it, but they really need to do something with their sales reps. Not the brightest people out there at Bellevue. More

Churn 'Em and Burn 'EM! Caveat Emptor!!!!!! They will gladly sell you a car that they know has serious issues, then circle back to the "as-is" document that you signed. Don't Caveat Emptor!!!!!! They will gladly sell you a car that they know has serious issues, then circle back to the "as-is" document that you signed. Don't trust that any used car on the Bellevue BMW lot is healthy. ALWAYS take it to your own mechanic before you buy....OR ELSE!!! More

Literally Everything They Told Me was a Lie I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The I wanted to purchase or lease a new BMW i3 with a range extender. The dealership didn’t have a new one in stock, but they did have a 2015 used i3. The saleswoman told me the used vehicle was a better deal and that BMW completes and extensive checklist and certifies the safety and quality of the vehicle. Against my better judgment, I agreed to purchase the vehicle. While I was waiting to fill out the purchase paperwork, I noticed a dent in the bumper and scratches on the rims. They told me they would fix these problems for free and it would only take one day. While signing the purchase paperwork, the finance manager kept making mistakes. We had to redo at least four forms because he screwed something up. He forgot one form entirely and had to bring it to me at work to sign 3 days later. Five days after the purchase, the car and steering column started to shake, badly. It was really scary and I felt like I was in an earthquake. I called the service department, who told me they didn’t have an appointment available and that I should go rent a car from Enterprise. I called the the salesperson, who made the service department call me back and promise to look at it the next day. I brought the car in the next day, and the service department told me they wouldn’t look at it but I could take a loaner vehicle. It took them 12 days days to fix the problem and finish the repairs they promised would only take 1 day. When I went to pick up the car, it hadn’t been charged or washed. When I turned the car on, I got a different engine error. They told me to leave the car, keep the loaner, they would fix the new problem and bring it to me the next day. When they brought the car to me, there were no more errors but it still had not been washed. I told the service manager everything that had happened and he offered to detail the car for me. That’s it. The bottom line is I bought a vehicle that BMW certified was in excellent condition, but actually had multiple cosmetic and engine problems. They promised to fix the problems quickly and it took them 11 more days than they said. I will NEVER buy another BMW from them again, and likely won’t buy a BMW again either. They are crooks and sell crappy vehicles. More

Nightmare customer service Purchased the extended warranty from BMW Bellevue about 4 years ago and were offered a free 7 year appearance and leather protection plan. Went there Purchased the extended warranty from BMW Bellevue about 4 years ago and were offered a free 7 year appearance and leather protection plan. Went there for the regular cleaning service yesterday and were told that it’s not free anymore even though we are supposed to have that service for free for 7 years?! Asking about the leather protection plan the advisor said he has never heard of it?!! So we tried to reach the finance manager who sold us the plan Erica Olson but it’s Jerry now and you can NEVER reach him because no matter how many times you call he never picks up his phone. And probably doesn’t check his voicemail either. Got transferred every time to the advisor and finance manager except none of them ever get back to us. We do have the original invoice with the signature and date with us so I guess we will have to show up in person to prove to BMW Bellevue that look we didn’t lie to you here you go?! And isn’t this supposed to be stored in your system?! We are currently shopping for a new car but NO we wouldn’t consider BMW again after this confusing and insulting event! More

$25K repair estimate to fix my “Cat Banks”. I dropped my M6 off for service at Bellevue BMW to diagnose the “increased emissions” service message tied to my check engine light that went “on”and I dropped my M6 off for service at Bellevue BMW to diagnose the “increased emissions” service message tied to my check engine light that went “on”and was informed by my service representative who obviously knew little to nothing about cars that my “cats” (and upon further probing) “cat banks” had failed and the repair estimate to replace both headers that each include an integrated catalytic converter was estimated to be $25,000. Thank god I drove one more block to Strictly BMW who correctly diagnosed the issue to be a failing battery that supports the emissions system. My M6 was fully repaired by Strictly BMW for $800 which saved me from needle spending $24,200 plus tax to replace parts that in point of fact had not failed Needless to say the experience left an increadibly bad taste in my mouth and as a person who is accustom to purchasing expensive cars I will never again patrianize this dealership. One final comment for the Service Manager.....YOU, and not your 20 something service advisor who obviously did not understand your company’s assessment as to the problem with my car, should have contacted me to walk through and explain your company’s $25,000 repair estimate. More

Ridiculous I speak as someone who happens to have three BMW in the family garage (no old clunkers here, we have a 2011 335i, a 2013 M3 and a 2014 F800gs) two of I speak as someone who happens to have three BMW in the family garage (no old clunkers here, we have a 2011 335i, a 2013 M3 and a 2014 F800gs) two of which are out of warranty; I am not a “huge fan of BMW”, it just worked out that way. Our family tends to buy the best car available; sometimes we buy used sometimes we buy new. I am amazed by the customer service at auto nation BMW in Bellevue; somehow they always seem to find some mysterious misunderstanding that pops up. Today, after spending MY ENTIRE DAY AT THE DEALER my M3 had the wrong tires put on despite me asking for the tires several times on the emails to the dealer (I have email records)... My request(s) to have the takata airbag recall (hello... national recall??!!) was ignored for years... (to be exact since 2011, the car was bought new there) until I involved BMW north America and Washington state attorney general and the IIHG (insurance institute of higway safety)... Not to mention... on thanksgiving my car was dropped off for a belt service and they literally lost the car; nobody could tell me when the car would be returned or how much the repair would cost. After a week I had to Threat them and tell them I needed my car back and some info on the repair. This dealer doesn’t like to communicate; the repair was $2200 which is ok if the customer service and the actual work was done properly but amazingly it was not... It is pretty amazing to me this people are still on business. Anyways today they managed to install he wrong tires on my M3... Why is it so hard?? I understand that mistakes happen... but I am just wondering te reason why it’s so hard to get what I want. I can assure you this is not a nonprofit... More

Poor service at high prices I want to warn EVERYONE about dealing with BMW of Bellevue. I recommend and encourage you to validate my comments by cross checking with what others s I want to warn EVERYONE about dealing with BMW of Bellevue. I recommend and encourage you to validate my comments by cross checking with what others say herein and within other reporting sites such as the Better Business Bureau to unveil for yourself what to expect from this dealership. Note how many complaints there are over time on the same issues and the consistent and seemingly sincere message from BMW requesting you to call the general manager to make things right. If the issues are the same as they were years ago then obviously there is a problem with management that loudly suggest they don’t care about taking care of their clients until they are so fed up they write a complaint. Even then they are not fixing the issues but merely appeasing you for the moment. So, here is some of my own experiences. Scheduled service online with a loaner request to find on the day of service no loaner is provided; you must call to request the loaner. Call or walk in to schedule service with request for a loaner finding that on the day of the service there is still no loaner reserved. After service reviewed the diagnostic check sheet of which indicates fluids are topped off only to later see a warning light appear that the fluid is low and strangely no leaks are evident. Came in for new tires finding that upon pickup I was also charged for a “mandatory alignment”; don’t recall this being mentioned or signed for (This should probably be reported to the FTC). Left voicemails on a few occasions for my service rep only to walk in to his office and see his phone message light blinking; he claims he didn’t get my message from 2 days ago; “hmmm…”. Service visit resulted in car damaged by the shop (repaired by BMW). Came in for a scheduled oil change and was turned away because I was 975 miles too early. Came in to buy a vehicle to find there is NO negotiating room; the price is what it is. Bottom line, if you want poor service at high prices then this is the place. I am so turned off by this dealer that it sincerely makes me feel like I NEVER want to own another BMW again. More