BMW of Bellevue

Thorough and polite advisor and prompt service. However car needed extensive software updates of which I was not advised ahead of time. I live 3 hours from dealership and had not planned for an additional car needed extensive software updates of which I was not advised ahead of time. I live 3 hours from dealership and had not planned for an additional 5 hours of work. Now I have to take another day to complete. More

The friendly and knowledgeable staff made bring my vehicle in easy and painless. They made me feel like a valued customer from the moment I walked in until my car was finished being serviced. Michael vehicle in easy and painless. They made me feel like a valued customer from the moment I walked in until my car was finished being serviced. Michael my service rep always kept me in the loop every step of the way. More

Great service and fair pricing, we highly recommend this place, they always take care of our car needs, they very attentive and fast, we are very happy! place, they always take care of our car needs, they very attentive and fast, we are very happy! More

Great service, friendly staff. They did however forget one item on the service list, to make it right - they picked car and provided complimentary fix. one item on the service list, to make it right - they picked car and provided complimentary fix. More

We had a wonderful experience with Jenna! So well informed on all the aspects of the car, and most helpful. Above and beyond customer service informed on all the aspects of the car, and most helpful. Above and beyond customer service More

It was a great customer experience with Nick! He was very helpful in making our purchase experience seamless along with pro-active post purchase follow ups helpful in making our purchase experience seamless along with pro-active post purchase follow ups More

Pretty poor experience. I had an appointment to test drive a vehicle and the sales person didn't even show up. When I asked to test drive the vehicle the told me that they did not have any in stock. It drive a vehicle and the sales person didn't even show up. When I asked to test drive the vehicle the told me that they did not have any in stock. It was a huge waste of time. Why make an appointment and not have the vehicle in stock, or show up. Extremely disrespectful of my time. I would rather drive to Seattle and purchase a vehicle there. More

There isn't enough letters and room to put in how bad of an experience I had and have had at this dealership. I even looked across the country to buy my car so I wouldn't have to continue to work with this an experience I had and have had at this dealership. I even looked across the country to buy my car so I wouldn't have to continue to work with this dealership. I was ordering a brand new, custom built car which you would have assumed they would be so excited to help, sell and keep me happy. I came from 20 years of owning and working with the Lexus dealer in Bellevue and even called them to see if I could have them maintain my car once I got it so I wouldn't have to deal with these people again. I spend a lot of money maintaining my car with detailing and "care" usually when I had my Lexus, but haven't done it once because I can't get any one to help with detailing info or feel like I want to support this dealer I will take my business elsewhere for all issues once my warantee is up. More

I’ll never buy another BMW and will never take mine back to this dealership, or any BMW dealship at this point after my experience the other day. For the first time I took my car to another place for an to this dealership, or any BMW dealship at this point after my experience the other day. For the first time I took my car to another place for an oil change and being covid rules I was in the car the whole time. The oil plug broke off and when they showed it to me the threads were all stripped from the previous oil change. They were able to extract the broken plug and had a plug to use but mentioned because of the damaged threads to get it for repair asap and made it clear it was whoever did the previous oil change that had done the damage. While in the car I made an appmt with BMW down the road and I know that all my previous services had been done there. Only 10,000 miles were on the car since the last change and I was down to the last green bar on the service lights. So I know it was last done at the Bellevue BMW since I’ve only ever taken it there. Last time I was there they liked the custom work on my Z3 enough they asked to show it off in the showroom for a couple days when it was in for its last service. When I got to the service dept the first thing I mentioned was I just wanted to figure out first who did the last oil change to know who did the damage and then take it from there. They guy wouldn’t even look at it unless I put down about $200 and proceeded to blame me for everything including telling me my car had never been to the dealership before, telling me any damage was caused by the oil change place I just came from and trying to make me look like an idiot and a liar every time I said something. I didn’t have any paperwork at the time since I drove straight there. The condescending and arrogant attitude of the service department made me mad enough I left. Back home sure enough I have all the paperwork from past services there showing the last one 10k miles ago at BMW Bellevue and who did the work. Its long enough ago it wouldn’t be covered by a warranty anyway and I never even asked for anything other than just to first find out who did the work. I wouldn’t trust this place to do another oil change let alone any other service and the attitude of the service department alone will keep me from ever coming back. More