BMW of Bel Air - Service Center

The quote for a window regulator repair was over double what other shops in the area would do the work for. Additionally, when I arrived to pick up the car, they could not explain why there was an extra $2 what other shops in the area would do the work for. Additionally, when I arrived to pick up the car, they could not explain why there was an extra $25 charge for "Shop Fees" in addition to the $200 diagnostic charge. The diagnostic charge alone was quite steep, when questioned about the charges they did remove the $25 fee, but it did not appear they wanted the business. Communication with the service department was good, however, it was not a great overall experience. I will seriously reconsider going back. More

Stopped in for a recall on my veh. Steve was very friendly. He also informed me that my car was also due for a change of brake fluid. he told me it would not take long to do the servic Steve was very friendly. He also informed me that my car was also due for a change of brake fluid. he told me it would not take long to do the servicing. in about two hours my car was finished and also washed. The whole team was very friendly and helpful. I will be returning for service as the need arises. More

nice people and love the video walk through. they take very good care my car they take very good care my car More

Started the morning with Andrew who was very polite and helpful..Stephen took over and I had a lot of questions which he answered very appropriately. Technician came with car and also explained about tir helpful..Stephen took over and I had a lot of questions which he answered very appropriately. Technician came with car and also explained about tires Thx everyone More

The service good, timely, accurate and informative. The service desk and auto technician perform a good customer service job. I will bring my car back. and recommend Belair BMW to family and friends The service desk and auto technician perform a good customer service job. I will bring my car back. and recommend Belair BMW to family and friends More

Easily signed up for appointment using phone app. Dropped off vehicle for oil change. Service tech provided a short video of inspection. Dealer washed and vacuumed car after service. Dropped off vehicle for oil change. Service tech provided a short video of inspection. Dealer washed and vacuumed car after service. More

The service technician was great and friendly. My car service was completed in a timely manner. My car service was completed in a timely manner. More

My service experience was excellent quick easy fast and walked me through everything so I quickly got an understanding of what services I needed walked me through everything so I quickly got an understanding of what services I needed More

They were very responsive Saw me on a days notice extremely clean professionally staff Very happy extremely clean professionally staff Very happy More

Customer service was awesome and the mechanic contacted me as I was told and he was very professional. me as I was told and he was very professional. More