BMW of Bel Air - Service Center

Was meet promply at the door , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 m , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 min. Got a cleaned car when I picked my car up. Kudos More

Recall Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth process. Very satisfied. More

Perfect! Always a pleasure at BMW Bel Air! Clinic was a great idea just before the winter weather hits. Car was in great shape and needed no service at this ti Always a pleasure at BMW Bel Air! Clinic was a great idea just before the winter weather hits. Car was in great shape and needed no service at this time. But got a great car was out of the deal. More

Courtesy Inspection Very pleased with the visit. They were very informative and I enjoyed the coffee break and donuts too. I would definitely recommend them to others. Very pleased with the visit. They were very informative and I enjoyed the coffee break and donuts too. I would definitely recommend them to others. Now I must tell you that another BMW dealer in the area told me that I had three different oil leaks that would require about $4000 to resolve. I asked the service techincian specifically if he had identified any oil leaks during his in depth inspection. Answer: NO I will never go back to the other dealer. More

I recently purchased a Certified BMW in PA when I ran into mechanical problems in NJ. Since I live in Bel Air, MD I decided to take my vehicle in for service when I returned. When I got to BMW I spo into mechanical problems in NJ. Since I live in Bel Air, MD I decided to take my vehicle in for service when I returned. When I got to BMW I spoke with Gint. He is so funny and personable that I would definitely consider him as a friend. Anyway, I spoke of the issues that I encountered in NJ also providing pictures and left my X5 for service. 2 days later when I picked up my X5 it was like I purchased a new Certified BMW from BMW of Bel Air. They did the entire service and replaced my camera at no cost to me. I would definitely refer others to this dealership and moving forward if I ever buy another I would DEFINITELY without a second thought do so at BMW of Bel Air. More

I had a negative experience at this dealership last month and I want to be fair and thorough with the story. I took my BMW M3 to Bel Air about a month ago after the service engine soon light came on. The and I want to be fair and thorough with the story. I took my BMW M3 to Bel Air about a month ago after the service engine soon light came on. They were able to accommodate my schedule very well. After having the car in the shop for a few hours the service manager told me it needed a $1500 dollar repair. He walked me into the shop and showed me what they were going to change and I asked him and the tech if there was anything else I should consider fixing/replacing simultaneously. They said no and I signed off on the work. The part had to be ordered so I dropped the car back off for the 4-6 hour repair. Tom called and said the car was ready so the next morning I drove down (it's about an hour drive) to pick it up. When they pulled the car around the service engine soon light was still on. I went back inside and told Tom and he had them take it back into the shop. 10 minutes later I was shuffled out the door with Tom saying that they had "...cleared the fault and let's see how it goes." The SES light was already on again but I was late for work so I called Tom from the road. Without apologizing he said they needed to replace another part for over $1500 dollars to resolve the issue. Initially did not mention other problems even when I asked him specifically but now he tells me that the faults were there all along. I would have expected this kind of service from a local domestic shop that doesn't know BMW's. Both parts can be purchased authentically online for less than 500 dollars but were marked up approx. 100% on the invoices. I would be happy to pay that if it fixed my car but a local shop can scan the codes and start replacing parts for a lot less. (Resolution) Because I was dissatisfied with my experience I took the car to a highly recommended German specialty shop in PA. After being told the service history they tested the (second) part that Tom wanted to replace and found it working perfectly. The problem was a dirty wiring connection that they found and fixed for less than $250. It is likely that the initial repair from Bel Air was not needed and that changing those connections (by installing a new part) happened to eliminate that fault code. I cannot recommend BMW of Bel-Air because they not only failed the basic expectation that they would be able to fix my car the first time but also failed to acknowledge the avoidable inconvenience to which I was subjected. Ben Boyce More

Very professional service......My car was ready just as they said it would. I have never had to wait for my car, it is ready when they say it is going to be (or they provide a rental to use at no cost).I n they said it would. I have never had to wait for my car, it is ready when they say it is going to be (or they provide a rental to use at no cost).I never worry about my car. I have complete faith in BMW of Bel Air More

Had some work done at this dealership and the price continuously changed. They caused more issues and tried to get me to pay for it. They replaced a fuel pump and then said it was a special chip needed continuously changed. They caused more issues and tried to get me to pay for it. They replaced a fuel pump and then said it was a special chip needed. I paid for the special chip and they would not verify if the old fuel pump was still good (I got charged for both). When the new chip was installed, it caused 3 problem lights to come on, they refused to fix the issue unless I paid them for it. I told them that it was something they did etc, etc... The end result was I took it to another BMW shop and they informed me that the chip replaced had to be reprogrammed and that process would take approx. 8 hours. It was included in the price of the chip (VERY EXPENSIVE) but the dealer didnt know how to reprogram, so this different dealership performed the job (Bel Air had nothing to do with me finding another dealer, they just left me there with issues they caused). STAY AWAY from this dealer, big time rip off artists!!!!!!! More

I have been taking my car for few years now mainly because I like the friendly and relaxed environment at this dealership.Brian listens to you and takes the extra steps to address your concerns. For e because I like the friendly and relaxed environment at this dealership.Brian listens to you and takes the extra steps to address your concerns. For example, I have the aluminium interior trim that gets easily damaged due to the seat belt being released too early by the driver. I noticed few knicks due to mechanics and porters releasing seat belt too early. Too reduce any additional knicks to the trim,Brian makes sure he drives the car to and back from the service area. I really appreciate that he does this. Last month, BMW of Bel Air agreed to host a "meet and greet" for all BMW owners and car enthusiasts. They generously provided the us with free key chains, umbrellas,food and drinks. What a great dealership ! They get 5 stars from me for taking the right steps to a new level of service and reaching out to the BMW owners. More

BMW Bel Air will be catering a Meet and Greet for All BMW Enthusiasts on 25 September 2010 staring at 11:00 am. This will be an event where you can bring your BMW, and show it off to other BMW owners, and se Enthusiasts on 25 September 2010 staring at 11:00 am. This will be an event where you can bring your BMW, and show it off to other BMW owners, and see what other are doing to their BMW's as well. BMW Bel Air will be providing the location, along with food for a cookout, and chilled beverages. Everything you need to have a great time and share your ideas about our cars. And if you are only thinking about buying a BMW, what better place to talk to others about the cars they love to drive. Looking forward to seeing everyone there. This was a first class open house. this dealership BMW Bel Air is leading the way in customer services for everyone. Way to go BMW Bel Air More