BMW of Bel Air - Service Center

Fantastic service with the service manager I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service mana I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service manager) Jim Gugliette. He explains everything and keeps me inform along the way every time my car has service. He makes sure that a loaner car is available. Jim treats me as he would like to be treated and always in a positive way. I followed Jim from Towson to BelAir and glad I did. I am thankful for someone I can trust with my car. Thanks. Jim. Donna Miller More

Amazing service as usual My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced. Come to find out I was due for multiple services as well. Everything was finished the same day. Couldn't ask for better service. Friendly and professional as usual. Thanks again for another amazing experience! More

Trustworthy, Knowledgeable, and Courteous My recent experience with BMW of Bel Air was great as usual. The service staff is always friendly and thorough. My Z3 was fixed properly the first tim My recent experience with BMW of Bel Air was great as usual. The service staff is always friendly and thorough. My Z3 was fixed properly the first time, even found an oil leak that has been persistent over the past few months. They did an amazing service for me right before a long drive. Over the past 6 years I've Seen Jim as my service advisor and for the past 6+ years my service experience with him has always been flawless. Now that he's managing service, Steve is my new service advisor and service is still impeccable. I service all of my BMW's at Bel Air and recommend all of my friends to do the same. Thanks again, keep up the amazing work guys! More

People make the difference I've owned BMW's for many years and the people make the difference. The team at Bel Air did an awesome job for me and went above and beyond. I've owned BMW's for many years and the people make the difference. The team at Bel Air did an awesome job for me and went above and beyond. More

All my questions answered Came into the dealership for an oil change and the service department found issues with my car. I was surprised by the information but I was able to Came into the dealership for an oil change and the service department found issues with my car. I was surprised by the information but I was able to sit down with Jim the device manager and he explained in detail all of the issues, why they needed to be addressed, and what my options were. It is hard to find people who are willing to take the time to do this anymore. I highly recommend anyone who needs service to come to this location. More

Avoid. Jim, the service manager at BMW of Bel Air, just called me to deny any responsibility for damaging my car during routine warranty work. I had several Jim, the service manager at BMW of Bel Air, just called me to deny any responsibility for damaging my car during routine warranty work. I had several body shops assess the damage, and they all agreed on the scope of work. Jim wasn't very happy with that when I let him know, so he decided to call me and have a melt-down on the phone. To recap, this BMW dealership: 1) left door seals off my car during a repair (and now refuse to fix the problem) 2) ripped my rear passenger tire sidewall during a wheel repair (and lied to me about that issue) 3) damaged my rear drivers-side wheel - but did pay to have it repaired (though it has now lost a logo that was attached to it, and they refuse to fix that problem) 4) severely damaged the paint on 3 separate panels of my car during a routine windshield repair, which I paid dearly for on their recommendation to never use Safelite (which they now refuse to correct or repair, and deny any responsibility, and yelled at me on the phone, and barred me from ever returning to their shop). For their going rate of, what $200/hr? This is what I get? What a complete and utter tragedy this place is. I wouldn't trust them to repair a Hyundai let alone a BMW. Steven, my (former) SA, is a nice guy who was helpful. Jim plays nice but he's a slimeball, as you might expect from a guy who manages service at a money-pinching car dealership that has obviously low standards for workmanship. If I had left this kind of damage on one of their loaner vehicles, you can rest assured they would be crawling down my throat right now to repair it. I cannot rate these guys low enough, they are a disgrace. If you want work done on your car, take the trip to York PA, or better yet go to Euromotive or Autowerks. Avoid this dealership group at all cost! :-) More

beware this dealership rip people went to dealership because my x5 had a hatch problem and check engine they diagnose and tell me i had water leaking from moon roof that time my moon went to dealership because my x5 had a hatch problem and check engine they diagnose and tell me i had water leaking from moon roof that time my moon roof working fine i said fix the water problem then they call next day with another problem said they need to change some wire and solenoid but after all check engine light still on long story short after i pick up my truck and pay couple thousand dollar i still have hatch problem and now my moon roof not working i went back they saying it is not connected to previous repair and asking another thousand dollar to fix the moon roof, what i believed they ripping people never recommend to other people bel air bmw dealership go other dealership who care their customers More

Spoiling Me Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! More

First service, perfect Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour. Very pleased. More

Sensor Issues I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able to come up with a more reasonable cost effective solution. More