Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of Bel Air - Service Center
Bel Air, MD
162 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
162 Reviews of BMW of Bel Air - Service Center
Sort by
December 02, 2019
Highly professional with personal attention to detail. Check in and out was efficient and easy. Service was completed within time estimate and was on the road quickly. Check in and out was efficient and easy. Service was completed within time estimate and was on the road quickly. More
by RM
Employees Worked With
Kurt Roman, Lori Connolly
October 18, 2019
Tire change Was quoted approximately $100 to change the front tires on my X1. At the end of the job the bill came to $300. When asked why it was so expensive they Was quoted approximately $100 to change the front tires on my X1. At the end of the job the bill came to $300. When asked why it was so expensive they said that they aligned the wheels. While I think it may have been necessary there was no mention of cost. When asked, they said they have a “special “ machine that aligns all 4 wheels. We should have at least been advised as to the cost, perhaps we would have passed. More
by Dave
Employees Worked With
Lori Connolly
October 09, 2019
Very professional and customer oriented, always keep us informed . This service was a recall and it was completed in a timely manner, I would recommend this dealer informed . This service was a recall and it was completed in a timely manner, I would recommend this dealer More
by Customer
Employees Worked With
Lori Connolly
October 03, 2019
Very easy to schedule an appointment.Oil change Bulb Very easy to schedule an appointment. Oil change Bulb replacement were the service that needed to be completed. Wait time was not to bad staff very Very easy to schedule an appointment. Oil change Bulb replacement were the service that needed to be completed. Wait time was not to bad staff very friendly More
by Gregutz
Employees Worked With
Steve
September 24, 2019
Excellent customer service was very thorough with everything Steve did an exceptional job walking me through everything that need to be taken care of excellent customer service will definitely be a return custom Steve did an exceptional job walking me through everything that need to be taken care of excellent customer service will definitely be a return customer thank you again for all your help More
by Leonidas12
Employees Worked With
Steve Harold, Lori Connolly
September 18, 2019
Tire change The dealer fit me into his busy schedule for an emergency repair. I had to be towed to the dealer with no prior notice after tire went flat. The dealer fit me into his busy schedule for an emergency repair. I had to be towed to the dealer with no prior notice after tire went flat. More
by James.ryan1970
Employees Worked With
Kurt
September 14, 2019
Service representative was very knowledgeable and helpful. Representative kept me informed on all details of service along with my options. Was very pleasant and made sure that I was satisfied with service. Representative kept me informed on all details of service along with my options. Was very pleasant and made sure that I was satisfied with service. More
by Jim
Employees Worked With
Kurt Roman
August 25, 2019
Great Service, even after expired warranty Getting surprised by needed repairs after warranty has expired is usually $ painful, However, BMW of Bel Air does a greàt job of explaining the neede Getting surprised by needed repairs after warranty has expired is usually $ painful, However, BMW of Bel Air does a greàt job of explaining the needed repair and performs the repair with quality at a fair price. They stand behind their work. I highly recommend them. 2012 BMW 528xi with 118,000 miles More
by BarryWSr
Employees Worked With
James Gugliette, Steve Harold, Kurt Roman, Lori Connolly
August 04, 2019
do repairs not needed Would not take your vehicle to this location. They do repairs not needed. Came in for one repair and ending up getting another repair and the repair i Would not take your vehicle to this location. They do repairs not needed. Came in for one repair and ending up getting another repair and the repair i came in for wasn't repaired. The repair they performed did not work. More
by bmwperson
Employees Worked With
James and Kirk
July 31, 2019
BMW Belair Service Department (Steven Harold) My experience with BMW and Steven Harold and the Service Department made me feel like they I got great service and and a great deal but not necessari My experience with BMW and Steven Harold and the Service Department made me feel like they I got great service and and a great deal but not necessarily at the lowest price but professionally done and with certified BMW mechanics. Steven was very approachable, helpful, and low key meaning not pressured to do anything. Thank You for the service More
by Dstrump
Employees Worked With
Steven Harold
