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BMW of Bel Air - Service Center

Bel Air, MD

4.8
162 Reviews

162 Reviews of BMW of Bel Air - Service Center

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February 03, 2021

The service team is very pleasant and helpful arrange for a loaner for me when my parts were delayed due to the snowstorm. Service team was friendly and helpful. More

by L S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Feb 08, 2021 -

BMW of Bel Air responded

Hello L S. We truly appreciate your kind feedback. Thank you for posting your review and for choosing BMW of Bel Air!

January 20, 2021

Awesome service as alway! Jim, Kurt & Steve as well as the whole team are always on point! Will continue to do business tie BMW BrelAir. Thank you More

by Jme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim the the service manager , Kurt Roman, Steve Herold
Jan 29, 2021 -

BMW of Bel Air responded

Thank you for your feedback! We are delighted to read that our entire service team made your experience 5-star. Thank you for choosing BMW of Bel Air!

December 30, 2020

.............. Great service advisors and great service reception was also great . Client waiting room was very nice . . . The offer of a loaner car was very helpful More

by Chrisbryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman, Steve Herold
Jan 04, 2021 -

BMW of Bel Air responded

Hi Chris, Thank you for sharing your great feedback! We're so glad that we made servicing your BMW an enjoyable experience. Thanks for choosing BMW of Bel Air!

December 16, 2020

I had a new battery installed in my car. Kurt Roman is my service advisor and is great. Always looks out for me. If anything additional needs to be done, he will recommend. As I was going to wait, I as More

by Seclark47
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Dec 22, 2020 -

BMW of Bel Air responded

Hello! We really enjoyed reading your review. Thanks for taking the time to share your service experience. We're glad Kurt was friendly and accommodating. Thank you for choosing BMW of Bel Air!

December 10, 2020

Staff was very courteous & service was completed as promised. The reason for the service was to replace passenger airbag that was a recall. This is stupid to have to put 25 words in this when it can b More

by cornpops36
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Miller
Dec 15, 2020 -

BMW of Bel Air responded

Thank you for sharing your great feedback! We're so glad you had a great experience with us!

December 03, 2020

Great customer service, very prompt and professional! I brought my car in for an airbag recall and the staff was super friendly and got me out in no time! More

by Lisa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Dec 03, 2020 -

BMW of Bel Air responded

Hi Lisa! We loved reading your feedback. It was a pleasure assisting you! Thanks for choosing BMW of Bel Air for your service needs!

December 01, 2020

Great place to take your car for service! Always professional and quick turn around time. Kirt kept me up to date with the progress and issues with my car. Always would take my car there for service More

by CavBMWM6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Dec 03, 2020 -

BMW of Bel Air responded

We truly enjoyed reading your review! Thank you so much for your kind words regarding Kurt. Thank you for choosing BMW of Bel Air for your service needs.

November 30, 2020

This dealership is awesome... very detailed service. They take the time to go over car inspection and options if repairs are needed. Excellent service and very knowledgeable! More

by Reneeqnm3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman, Steve Herold, John Miller
Dec 03, 2020 -

BMW of Bel Air responded

We think you're awesome too! :) Thank you for sharing your fabulous feedback. We're here when you need us. Thanks for choosing BMW of Bel Air.

November 26, 2020

Excellent service. Been loyal customer for almost 20 years... no complaints. Provided beautiful loaner vehicle and provided needed service for my vehicle. I will continue to use their services More

by Kryswozniak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Herold
Nov 30, 2020 -

BMW of Bel Air responded

Thank you so much for continuing to trust BMW of Bel Air with your automotive needs! We're glad you're part of our BMW family.

November 20, 2020

Friendly, Curteous service with competent professionals who worked with me to accurately diagnose problem. Speaker was replace with new parts that were overnighted. Loaner car was clean and convenient. More

by Matt Rowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman, Steve Herold, John Miller
Nov 30, 2020 -

BMW of Bel Air responded

Hi Matt - Thank you so much for your great feedback and for choosing BMW of Bel Air for your BMW needs!

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