BMW of Bel Air

Outstanding service from start to finish. The Service representative was detail in his assessement of what repair and parts were required to resolve the problem. To date I can say the service The Service representative was detail in his assessement of what repair and parts were required to resolve the problem. To date I can say the service has always been outstanding. More

Exeptional service thank you for your help. Best service department ever. I will keep returning as a future customer. Keep up the great work. Thank you. Best service department ever. I will keep returning as a future customer. Keep up the great work. Thank you. More

Dealership found a cause of the check engine light. They provided a couple options for repair to get rid of the check engine light. They provided a couple options for repair to get rid of the check engine light. More

Came for a service visit and they completed it promptly. No issues for the visit. No issues for the visit. More

They took great care of my older car while repairing it and kept me posted on the search for and installation of a very hard to find part. and kept me posted on the search for and installation of a very hard to find part. More

As always, the Service representative and staff were very assertive, informative, and knowledgeable about what was required for my vehicle while providing outstanding customer services. assertive, informative, and knowledgeable about what was required for my vehicle while providing outstanding customer services. More

This was a recall service visit. The service representative was very good at setting up the service process. Only issue I had was that when returning home, I realized that someone c The service representative was very good at setting up the service process. Only issue I had was that when returning home, I realized that someone changed the settings on my radio. Not a big deal, but more of a pain to reset. More

I really enjoyed my experience at BMW of Bel Air. They have great customer Service. They have great customer Service. More

On my recent service visit, Steve Herold (Service Advisor) provided his usual outstanding attention to my auto needs, answering all my questions. Visit was very efficiently handled. Advisor) provided his usual outstanding attention to my auto needs, answering all my questions. Visit was very efficiently handled. More

I purchased a car from this dealership. On the drive home I noticed a vibration and took it to my local service person. It was determined that 4 of the rims were bent and needed repair. On the drive home I noticed a vibration and took it to my local service person. It was determined that 4 of the rims were bent and needed repair. I contacted the dealership 4 times asking them to help me, they always said they would call me back and never did. I contacted BMW of North America and they told me to make an appointment and take it in and have it repaired. I took it in to have the rims repaired. I thought they would stand by their car, but they told me I would need to pay for it. I had also requested a loaner car, the person who made the appointment told me I wouldn't need one. They were wrong, the repair took most of the day. The dealership rented me a car from Enterprise. It was insured under my name. I returned it the same day at the dealership. They never informed Enterprise until 2 days later that it was returned. The rental was insured under my name and they drove it many miles without changing the insurance. I was very upset about this. When I went to pick up my car, I paid for it and accidentally left my credit card at the dealership. They called to inform me and I asked them if they could mail it to me. I was told they don't mail anything out of this dealership. I told them I was never coming back after the way I was treated. I traded in a bmw that I had just put a new battery in that day because the light had come on. I could never sell a vehicle to someone if I knew something was wrong with it, but this dealership doesn't operate that way. This is my 7th BMW and never could have imagined this scenario unfolding. More