BMW of Bel Air | Page 29

These folks knowingly sold me a defective car and did not disclose this information until 6-months after the purchase. After several visits starting a few days after I purchased the car. Numerous attempts disclose this information until 6-months after the purchase. After several visits starting a few days after I purchased the car. Numerous attempts to repairs, leaving the car for days to be tested and fixed… Nothing. BMW Bel Air strung me along; and in the end, they did not do the right thing. A $40,000.00 car and now I am stuck with it. I am very Disappointed. More

My experience with this dealership is by far the worst experience I have ever had with any dealership anywhere (and I've bought cars in over 5 different states and two foreign countries!). I should h experience I have ever had with any dealership anywhere (and I've bought cars in over 5 different states and two foreign countries!). I should have decided against visiting this dealership right after I spoke to "Jason". I was attempting to make an appointment for a test drive. He struck me as someone who had no idea why I was bothering him with such a request, making no effort to offer me times for the appointment or anything. I had to prompt him for each detail. Since appointments seemed to be an odd event for this dealership my business partner and I decided to drop in and see if we could see the vehicles we had identified on the dealership's web site. At the door we were greeted by Terry Hanlon. After asking us a few questions, he decided to help us, but he certainly seemed preoccupied and gave us the impression he was "squeezing us in". While he was friendly enough, he was not the type of person who would let you get a word in edgewise, nor did he seem particularly interested in what I wanted. He would talk over me as I was explaining what I wanted, he would go off on tangents, not answering my questions etc.. We were finally able to get him to slow down for a few seconds and find one of the vehicles we had selected. As we got into the car to view it, Terry stood next to the car as waiting for us to make a decision about the car based upon sitting in it. Since it didn't appear he was going to offer us to take it for a test drive, I told him we'd like to test drive it. He suggested we "drive it around the parking lot"!!!! Have you EVER had a dealership tell you that????? When he saw we were a bit shocked by this suggestion, he seemed to come a bit to his senses and decided he'd best get the tags for us. He was again in such a rush, it seemed that he just wanted to get us out of his hair. The car rumbled through the entire test drive. When we told Mr. Hanlon that there was a problem he did not offer to have a tech look at it, he did not offer to do anything that would resolve the matter, he simply stated it was because it was sitting in the lot and the tires had gotten flattened out. We were obviously not happy with that answer, so he found another car for us to test drive. However, he couldn't find the cars we had identified on the web site, so he gave us the first one that he had available. Needless to say, the car was not what I was looking for (and all the while this guy was racing around like he had a bee in his bonnet! Totally distracted, totally disinterested. He clearly wanted us to just disappear!). Since I didn't care for the car he dug up for us, he test drove the car (in the parking lot) that I did like (but rumbled) to see if it rumbled for him. His manager test drove it (in the parking lot - they have a thing for their parking lots! I wonder if BMW headquarters knows they can ease up on making performance engines as the new fad - at least in Bel Air - seems to be to drive it around in the parking lot!). Mr. Hanlon then emphatically stated the car I liked didn't rumble. Luckily both my business partner and I knew you can't determine that at low speeds, so we compelled him (after some arm twisting) to ride with us. Both my partner and I felt the rumble (albeit less than before). But Mr. Hanlon flatly denied that there was a problem. Since I liked the car, I was wondering if someone technical could take a look at the car and verify if it was simply a matter of the tires. Mr. Hanlon acted as if I were asking for the moon (when in my mind offering to have it looked at would have been the FIRST thing I would have done as a sales person!). He did get consent from his manager (who never introduced him or herself to us) to have a technician look at it. We also asked about certified pre-owned vehicles only to find out they don't have them any more as they want to sell cars cheaper. So, in all, I'd say if you buy from this dealership watch out! They are about selling volume, not about making sure you are leaving with the best possible solution for yourself. They want you in and out FAST, and they don't want to be bothered with silly things like getting something fixed! So becareful!!! More

I have purchased many, many new vehicles through the years....eleven new cars in 2010 alone, and so far, six in 2011. So you could say that I'm a bit of a car fanatic! My sales and delivery experience years....eleven new cars in 2010 alone, and so far, six in 2011. So you could say that I'm a bit of a car fanatic! My sales and delivery experience at BMW of Bel Air has to rank as one of the best I have ever had. They make you feel like you are a long time friend and not just another customer. At no time was there any pressure to buy, and most importantly, they were honest and straightforward in all their communications. I especially enjoyed the quiet atmosphere at the dealership....not the rat race encountered at some! I would highly recommend BMW of Bel Air and these two very knowledgeable gentlemen, Nic Brown and Scott Richmond. More

A great experience all around. Everyone I dealt with from sales to parts was knowledgeable, helpful, and friendly. Calls were returned promptly, all questions were answered fully, and there was consist from sales to parts was knowledgeable, helpful, and friendly. Calls were returned promptly, all questions were answered fully, and there was consistent quality and professionalism throughout. More

Thank you, BMW, for employing people like Nic Brown! Our experience was the "Ulitmate Car Buying" experience ... not even a hint of pressure, very friendly, very knowledgeable, very patient, very accommodat experience was the "Ulitmate Car Buying" experience ... not even a hint of pressure, very friendly, very knowledgeable, very patient, very accommodating to our specific needs. What more could we ask for? When I think of the times I have spent in the past at car dealerships, the very thought of going through the process of buying another car was somewhat stressful ... but I had no need to worry. Hakuna Matata! Everything was great! More

wow, Top Notch. The best experience I had . The entire purchase process was awesome,stress free,relax. We got a very nice car,stylish everything we wanted and more. BMWof BelAIR the best place to but and purchase process was awesome,stress free,relax. We got a very nice car,stylish everything we wanted and more. BMWof BelAIR the best place to but and get serveice on your BMW. I love the staff at BMW of Belair they are family, they treat people with TLC.. More

This is the second car I have purchased from BMW of Bel Air. This is an awesome place - the service department is top notch Roger, Bill and Joe have always been more like friends and Nic Brown and that wiz Air. This is an awesome place - the service department is top notch Roger, Bill and Joe have always been more like friends and Nic Brown and that wizard Scott are nothing but class. There are no unpleasant surprises here - the transactions are friendly, straightforward and accurate from proposal thru signing. These folks bend over backwards for you and are a lot more down to earth than you would expect from a premium marque. Rather than being lofty - these guys are enthusiasts and every bit as excited as you are when it comes to their product and your purchase. This does not end after the sale either - it is always a pleasure to take the machine in for service or even stop by and say hello. Whether or not you're there to purchase anything everyone makes you feel like family. The common sense approach here is welcome too - there is very little stress in the purchase process: they assume you want the best deal, best price, no nonsense and ease of transaction so rather than wait for you to ask they just give it and present it. Great people. More

Don't buy from anyone else if you are in need of a new BMW! I have purchased several new cars over the last 5 years. Everything from a truck to a high end sports car. Never, have I encountered better s BMW! I have purchased several new cars over the last 5 years. Everything from a truck to a high end sports car. Never, have I encountered better service. From start to finish, this dealership is the best that I have ever encountered. Nic Brown, the salesman, is very knowledgable about all BMWs. He is also a very kind and nice gentlemen to work with. Not only did he help me out on the car that I purchased directly from him but he helped answer a question on my wife's BMW that I mistakenly purchased elsewhere over two years ago. There was no pressure during the entire process of buying my new vehicle. Scott Richmond, the Sales Manager, came in on his day off to complete the paperwork so I could receive the car on a particular day as a surprise for a family member. It might not seem like a big deal but this came on the heels of my telling him his pricing was wrong. I hate admitting publicly but I was the one with the wrong prices and poor math. Scott was correct all along! If you truly want a pleasant buying experience don't hesitate to buy from BMW of Bel Air and in particular Nic Brown. I couldn't be happier. Although this dealership is 50+ miles from my hometown, I want buy another BMW from anyone else. The best testament that I can give this team is the fact that I am happy to sign me name below endorsing this dealership. Sincerely, Joel S. Brunson More

Amazing experience at BMW of Belair. Nic and Scott in sales/finance were the best guys I've ever worked with when purchasing a new vehicle. They're genuine and worked with me to get an amazing price, a sales/finance were the best guys I've ever worked with when purchasing a new vehicle. They're genuine and worked with me to get an amazing price, a great APR and made the experience fun, quick and painless. Brian in service also gets a gold star!!! Best BMW dealership I've ever been to!!! If you're in the area stop in and get a car and you'll leave with a smile!! More

Very professional service......My car was ready just as they said it would. I have never had to wait for my car, it is ready when they say it is going to be (or they provide a rental to use at no cost).I n they said it would. I have never had to wait for my car, it is ready when they say it is going to be (or they provide a rental to use at no cost).I never worry about my car. I have complete faith in BMW of Bel Air More