BMW of Bel Air

Spoiling Me Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! More

First service, perfect Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour. Very pleased. More

Sensor Issues I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able to come up with a more reasonable cost effective solution. More

Was meet promply at the door , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 m , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 min. Got a cleaned car when I picked my car up. Kudos More

Recall Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth process. Very satisfied. More

The Ultimate Dealership I can honestly say that this was the best car buying experience I have ever had, and I have bought a lot of cars in my time. Rebecca Wislon, Andre an I can honestly say that this was the best car buying experience I have ever had, and I have bought a lot of cars in my time. Rebecca Wislon, Andre and Chris were very professional and addressed all my concerns. Its a wonderful staff, and I plan to return in the future. I highly recommend this dealership More

I love my new Mommy Mobile! My husband and I just purchased an 2015 diesel X3 and I couldn't be happier! We are expecting our son to arrive in early December and wanted to get a My husband and I just purchased an 2015 diesel X3 and I couldn't be happier! We are expecting our son to arrive in early December and wanted to get a SUV but nothing huge and gas-guzzling. The X3 was the perfect fit for us and we love that we were able to get a diesel engine. We took our first long trip to the Poconos a few weekends back and the ride was awesome, not to mention the gas efficiency! Jason Ruzek was our sales associate and I can't thank him enough for his hard work in finding the perfect car for us. He was very thorough in finding our needs and understanding of our budget. We searched around different dealerships, but kept coming back to BMW and no doubt it was because of Jason :) I love my new X3! More

Great quality car! We bought a car from BMW of Bel Air. They were very knowledgeable. Rebecca and Andre, in particular, were helpful and friendly. While I was taking We bought a car from BMW of Bel Air. They were very knowledgeable. Rebecca and Andre, in particular, were helpful and friendly. While I was taking care of paperwork, she was connecting our phones to the car via bluetooth, and showing my fiance some of the navigation/phone controls. Very helpful. Would buy another car from there. More

"Perfect Match" Firs of all, I love my new car.....435ix Convertible! Still learning all the bells and whistles even though Jason explained everything when I picked Firs of all, I love my new car.....435ix Convertible! Still learning all the bells and whistles even though Jason explained everything when I picked up the car. (Have since called on Jason at least 5 times to "reinstruct" me and have received nothing but a gracious and helpful response, along with a follow-up email to make sure things are going well). Since I went from a Lexus to a BMW I had prior experience with navigation and many other conveniences so it is just getting used to how BMW incorporates these things. Secondly, Jason was terrific! He is exactly the kind of person I wanted to work with, since the Sales and Service people at Wilkie Lexus in PA were what kept me returning to Lexus for 4 RX vehicles! It was a difficult decision to leave "them" but since I recently moved to Maryland I was ready for an auto change and have always admired the BMW automobiles, especially the convertible. I had considered the Lexus convertible many times but was always off put because it was rear-wheel drive. Meeting Jason was a perfect fit......he was thoroughly knowledgeable, which was most important to me. He could answer any question I threw at him with ease and confidence and without bravado! He never had to say "wait a minute, I'll go ask about that." He is a very calm, collected and confident individual and the most pleasant to work with. He is truly an asset to BMW of Bel Air More

I do not recommend. After dealing with BMW Bel Air, I am sorry to say that I will never purchase, utilize their auto care service, or recommend BMW Bel Air to any of my w After dealing with BMW Bel Air, I am sorry to say that I will never purchase, utilize their auto care service, or recommend BMW Bel Air to any of my work associates or friends. Simple things like having the car cleaned inside and out to them seemed like they were doing a favor for me. Several purchase documents had incorrect values for purchase price and taxation. When I pointed it out to the sales agent, Andreas, he became argumentative and said that those documents do not mean anything, and I should just sign. I politely requested that the documents accurately reflect the transaction. Andreas stormed out of the office stating, "I know I am not the smartest person in the room, and I do not think you are either." At this point I should not have purchased the car, but I did with the help of Chris Dunkes, the GM, who apologized profusely for Andreas's actions. When I left the dealership, the one major promise not kept was floor mats for the vehicle. During the next 3 weeks I had to call Jason (my main sales reps) and Chris over 6 times and each time I got through to them I was given a different story. At one point the Chris, the GM, stated that he can not be responsible for all the errors his team makes. Funny statement coming form a GM = General Manager. One thing that Jason and Chris said is that the mats can not be mailed to me (I live about 40 miles from the dealership) from the BMW Bel Air dealership. It seems far fetched that they can not just box up something and give it to fedex for overnight delivery. As of today, over 3 weeks now and I am still waiting for my floor mats. More