BMW of Bel Air

Fran Meyers of BMW of Bel Air made my day! If you want to learn how to treat a customer read on––Last Saturday had started out terrible–after another deal in New York went sour. Then, Sat morni If you want to learn how to treat a customer read on––Last Saturday had started out terrible–after another deal in New York went sour. Then, Sat morning Fran Meyers from BMW of Bel Air, MD called to say he had a car that I seemed interested in. This was 9 am. I told him I had no interest in haggling or dealing after what had happened the night before. He immediately emailed me the listing which was very clear without any uncertainty as to the what came with or didn't come with the vehicle. This was already totally different from what I'd experienced at Habberstad BMW/MINI where the listings were full of duplications that felt intended to confuse (may NOT have been, but sure FELT so.) I asked him questions by email, text and phone and he returned with answers immediately. Not only that but he gave us the price we wanted. By 11 am we'd gotten in the car and started the 4 hour drive to Maryland -- all based on theTRUST that Fran Meyers engendered. When we arrived he was prepared, the car had been detailed and was sitting on the showroom floor waiting for me. The experience couldn't have been better. Everyone at the BMW dealership was friendly and knowledgeable and we received first class treatment despite the fact that we were at a BMW dealership buying a pre-owned MINI. All I can say it, Fran Meyers turned a rotten experience into a great day and if he reads this he should know that I LOVE MY MINI! Thanks to him. Go to BMW of Bel Air and ask for Fran Meyers. Tell him the woman from Connecticut with the bright orange MINI sent you. More

beware this dealership rip people went to dealership because my x5 had a hatch problem and check engine they diagnose and tell me i had water leaking from moon roof that time my moon went to dealership because my x5 had a hatch problem and check engine they diagnose and tell me i had water leaking from moon roof that time my moon roof working fine i said fix the water problem then they call next day with another problem said they need to change some wire and solenoid but after all check engine light still on long story short after i pick up my truck and pay couple thousand dollar i still have hatch problem and now my moon roof not working i went back they saying it is not connected to previous repair and asking another thousand dollar to fix the moon roof, what i believed they ripping people never recommend to other people bel air bmw dealership go other dealership who care their customers More

Very Happy New Car Owner I had a great experience dealing with the sales department. Jason Ruzek was a pleasure to work with. He got me a great deal on a great car. The who I had a great experience dealing with the sales department. Jason Ruzek was a pleasure to work with. He got me a great deal on a great car. The whole buying process was painless. Jason was quick to respond to emails and return calls. He answered all my questions and met all my concerns. He set me up with a great PCD experience. I would not hesitate to buy another vehicle from Jason. Great CA!!!! More

They would not honor their advertised prices I went into BMW Bel Air to potentially lease a new BMW. I had purchased my last BMW from the same dealership. It was time for a new car. I went in a I went into BMW Bel Air to potentially lease a new BMW. I had purchased my last BMW from the same dealership. It was time for a new car. I went in and asked for the advertised lease deal that is found on their website and tv. They said they couldn't honor it as they said it was the national ad. I left with both the sales rep and the GM letting me know they would call me tomorrow with an explanation. I received a text the next day stating it would take a down payment of approximately double what they stated in the ad to get the price they were advertising. They said this was due to the national ad and how it didnt work fir BMW Towson / Bel Air. I then went to Nationwide Infiniti and they honored their advertised pricing and got a car with a tremendous engine and far more options for less money. The next morning I woke up turned on the TV and there was an add for bmw towson / bel air advertising the same lease deal they just told me I couldn't have. I will never buy from bmw bel air / towson again. False advertising and no loyalty to returning customers. Instead of honoring what they advertised they will hold out for more money from someone who doesn't do their homework before the purchase. More

"Put your mind at ease when purchasing a car at BMW Bel Air" I can't say enough about my experience buying a BMW at Bel Air. It was so positive, that my sister also bought a car. I can't say enough about my experience buying a BMW at Bel Air. It was so positive, that my sister also bought a car. More

Spoiling Me Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! Took my BMW in for an oil change and it was great They also cleaned my care and answered all of my questions Great job! More

First service, perfect Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour Took my car in for it's first service. The door opened for me exactly on time and the service was finished and car nicely washed in just over an hour. Very pleased. More

Sensor Issues I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able I had a issue with one of the sensors on my BMW that was quite costly. Mr. Fields took the time to work with me and resolve my concerns and was able to come up with a more reasonable cost effective solution. More

Was meet promply at the door , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 m , and straight to the service writers desk. Then to pick up my free loaner, and did the dealer inspection. I was back out the door in less than 10 min. Got a cleaned car when I picked my car up. Kudos More

Recall Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth Called to schedule recall repair and they got me in and out same day and with a loaner too at no cost. Did a free battery inspection too. Very smooth process. Very satisfied. More