BMW of Bel Air | Page 26

Great Service It was a pleasure buying my car from BMW of Bel Air. Everyone I worked with (Stacey - Client Adviser, Frank Sanza - Sales Manager, Dan Boland - Financ It was a pleasure buying my car from BMW of Bel Air. Everyone I worked with (Stacey - Client Adviser, Frank Sanza - Sales Manager, Dan Boland - Finance Manager) was so knowledgeable, helpful and nice. It was such an easy experience and one that I will repeat again. More

Acura ZDX I purchased an Acura ZDX from BMW of Bel Air and the experience was truly one of a kind. Fran, my sales representative, was knowledgeable and very fri I purchased an Acura ZDX from BMW of Bel Air and the experience was truly one of a kind. Fran, my sales representative, was knowledgeable and very friendly. He worked hard to sell the truck at a price I could afford and he made sure that I left the dealership with a smile on my face. More

Amazing service as usual My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced. Come to find out I was due for multiple services as well. Everything was finished the same day. Couldn't ask for better service. Friendly and professional as usual. Thanks again for another amazing experience! More

Superior Service Stacey was a consummate professional who guided us easily through the purchasing process. Her friendly, knowledgeable manner made our first BMW exper Stacey was a consummate professional who guided us easily through the purchasing process. Her friendly, knowledgeable manner made our first BMW experience positive. By listening carefully, Stacey helped us select the perfect X5 to meet our needs. Her follow up since our purchase has made us confident that we made the right choice in both car and dealership. More

Best car buying experiences I can honestly say I was Afraid to even walk inside a car dealership it's always intimidating sometimes overwhelming and it can be tricky. But when I I can honestly say I was Afraid to even walk inside a car dealership it's always intimidating sometimes overwhelming and it can be tricky. But when I first made contact with Fran (sales guy) i stress all my concerns going into the conversation and he really ensure me that this will be a smooth breeze and he was so right on he made the car buying experience stress free .. we went over my options everything we discussed over the phone when I got to the dealer the process was as easy as he started. I would recommend this car dealership for the excellent cars and the sales representative who made the typical stereotype horror stories UNTRUE . there are really great sales rep who have your best interest and listen to your concern making you feel comfortable about purchasing your new car ....... THE WHOLE TEAM WAS GREAT !!!! More

Trustworthy, Knowledgeable, and Courteous My recent experience with BMW of Bel Air was great as usual. The service staff is always friendly and thorough. My Z3 was fixed properly the first tim My recent experience with BMW of Bel Air was great as usual. The service staff is always friendly and thorough. My Z3 was fixed properly the first time, even found an oil leak that has been persistent over the past few months. They did an amazing service for me right before a long drive. Over the past 6 years I've Seen Jim as my service advisor and for the past 6+ years my service experience with him has always been flawless. Now that he's managing service, Steve is my new service advisor and service is still impeccable. I service all of my BMW's at Bel Air and recommend all of my friends to do the same. Thanks again, keep up the amazing work guys! More

Best customer service and repair I have ever had I have owned approximately 40 cars/trucks in my life. Many experiences are not optimum but Bel Air BMW is exceptional with service. Bel Air BMW is I have owned approximately 40 cars/trucks in my life. Many experiences are not optimum but Bel Air BMW is exceptional with service. Bel Air BMW is excellent in customer service and car repair. Jim G and his crew are wonderful and do more than what is expected. I appreciate and value the effort to keep my car at top performance and me happy. Thank you, Shawn Marvel Ito En (North America) More

People make the difference I've owned BMW's for many years and the people make the difference. The team at Bel Air did an awesome job for me and went above and beyond. I've owned BMW's for many years and the people make the difference. The team at Bel Air did an awesome job for me and went above and beyond. More

All my questions answered Came into the dealership for an oil change and the service department found issues with my car. I was surprised by the information but I was able to Came into the dealership for an oil change and the service department found issues with my car. I was surprised by the information but I was able to sit down with Jim the device manager and he explained in detail all of the issues, why they needed to be addressed, and what my options were. It is hard to find people who are willing to take the time to do this anymore. I highly recommend anyone who needs service to come to this location. More

Avoid. Jim, the service manager at BMW of Bel Air, just called me to deny any responsibility for damaging my car during routine warranty work. I had several Jim, the service manager at BMW of Bel Air, just called me to deny any responsibility for damaging my car during routine warranty work. I had several body shops assess the damage, and they all agreed on the scope of work. Jim wasn't very happy with that when I let him know, so he decided to call me and have a melt-down on the phone. To recap, this BMW dealership: 1) left door seals off my car during a repair (and now refuse to fix the problem) 2) ripped my rear passenger tire sidewall during a wheel repair (and lied to me about that issue) 3) damaged my rear drivers-side wheel - but did pay to have it repaired (though it has now lost a logo that was attached to it, and they refuse to fix that problem) 4) severely damaged the paint on 3 separate panels of my car during a routine windshield repair, which I paid dearly for on their recommendation to never use Safelite (which they now refuse to correct or repair, and deny any responsibility, and yelled at me on the phone, and barred me from ever returning to their shop). For their going rate of, what $200/hr? This is what I get? What a complete and utter tragedy this place is. I wouldn't trust them to repair a Hyundai let alone a BMW. Steven, my (former) SA, is a nice guy who was helpful. Jim plays nice but he's a slimeball, as you might expect from a guy who manages service at a money-pinching car dealership that has obviously low standards for workmanship. If I had left this kind of damage on one of their loaner vehicles, you can rest assured they would be crawling down my throat right now to repair it. I cannot rate these guys low enough, they are a disgrace. If you want work done on your car, take the trip to York PA, or better yet go to Euromotive or Autowerks. Avoid this dealership group at all cost! :-) More