BMW of Bel Air

Amazing Experience Everything went so smoothly on Saturday in purchasing my Mini Cooper. I had been in contact with Jason prior to coming in and he was keeping an eye o Everything went so smoothly on Saturday in purchasing my Mini Cooper. I had been in contact with Jason prior to coming in and he was keeping an eye on the car for me and texted me Friday to let me know it was still available and we setup to come in first thing Saturday morning. Jason was absolutely wonderful and the best car salesman I have ever dealt with. During the financing part Dan was great. He answered all my questions and got me the best deal with the bank. I would highly recommend BMW of Bel Air to all my friends and family. It was a great experience. More

Fabulous pre-owned purchase experience Initially, I hesitated to approach BMW of Bel Air about the ultra-low-mileage, mid-tier Prius they offered, thinking a high-end dealership would be a Initially, I hesitated to approach BMW of Bel Air about the ultra-low-mileage, mid-tier Prius they offered, thinking a high-end dealership would be a shark-tank for profit margin. To the contrary, every step of my purchase was no-pressure, customer-focused and supportive. Coming off a lengthy bereavement, my trade-in Prius and I were a bit scruffy for a top-tier customer, but Fran Meyers gave me respectful, patient attention without regard to superficialities. He was committed (as I was) to transparency, making it easy to discuss my semi-retired status and understand the BoB financing process, which pings multiple sources for the best rate. He initiated a tortureless discount and met my request for reasonable trade-in value. Finance mgr Dan came back with a dynamite rate for my excellent credit score, so I didn’t need to chase a deal with my previous source, Toyota Finl Svcs at a Toyota dealer, to work around my funky job status. Finally, Dan explained optional add-ons without dollar signs glowing in his eyes; completing the deal was easy and painless, almost fun. =) I highly recommend Fran and BMW of Bel Air for ANY purchase, not just beemers. I believe we drive the sales experience as well as the car, and I’ll drive my “new” Prius feeling that I was honored, not swindled. And yes, the dealership was absolutely worth the one-hour drive. You can approach BMW of Bel Air with confidence from any distance. A definite 10 out of 10! More

ZERO PROFESSIONALISM Hi, I recently tried Bel Air BMW for service of my BMW X5. My appointment was set for 7:15a.m. in the morning so I promptly arrived 15 minutes ear Hi, I recently tried Bel Air BMW for service of my BMW X5. My appointment was set for 7:15a.m. in the morning so I promptly arrived 15 minutes early only to have the service manager explain to me that his tech's get in at 8:00a.m. I was offered no explanation as to why they set appointments an hour prior to any staff showing up to perform various services. This was compounded by the rental loan manager offering a vehicle but treating me with a lack of professionalism with her attitude and also her barking orders to me with the various hoops I needed to jump through to receive a simple rental car. In summary, I declined the rental car and patiently waited several hours to have one single tire changed. If you need a NEW BMW or your current BMW needs servicing please save yourself from this dealership as they are inefficient, unprofessional and simply not up to BMW standards. Steve More

Stacey Did a Great Job Stacey was a pleasure to work with when purchasing our vehicle. She was responsive, efficient, transparent, and maintained a very positive attitude th Stacey was a pleasure to work with when purchasing our vehicle. She was responsive, efficient, transparent, and maintained a very positive attitude throughout the entire process. More

Fantastic service with the service manager I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service mana I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service manager) Jim Gugliette. He explains everything and keeps me inform along the way every time my car has service. He makes sure that a loaner car is available. Jim treats me as he would like to be treated and always in a positive way. I followed Jim from Towson to BelAir and glad I did. I am thankful for someone I can trust with my car. Thanks. Jim. Donna Miller More

Great Service It was a pleasure buying my car from BMW of Bel Air. Everyone I worked with (Stacey - Client Adviser, Frank Sanza - Sales Manager, Dan Boland - Financ It was a pleasure buying my car from BMW of Bel Air. Everyone I worked with (Stacey - Client Adviser, Frank Sanza - Sales Manager, Dan Boland - Finance Manager) was so knowledgeable, helpful and nice. It was such an easy experience and one that I will repeat again. More

Acura ZDX I purchased an Acura ZDX from BMW of Bel Air and the experience was truly one of a kind. Fran, my sales representative, was knowledgeable and very fri I purchased an Acura ZDX from BMW of Bel Air and the experience was truly one of a kind. Fran, my sales representative, was knowledgeable and very friendly. He worked hard to sell the truck at a price I could afford and he made sure that I left the dealership with a smile on my face. More

Amazing service as usual My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced My day started off with a puncture, which sent me on an unexpected journey to BMW of bel air. The guys were able to fit me in to get the tire replaced. Come to find out I was due for multiple services as well. Everything was finished the same day. Couldn't ask for better service. Friendly and professional as usual. Thanks again for another amazing experience! More

Superior Service Stacey was a consummate professional who guided us easily through the purchasing process. Her friendly, knowledgeable manner made our first BMW exper Stacey was a consummate professional who guided us easily through the purchasing process. Her friendly, knowledgeable manner made our first BMW experience positive. By listening carefully, Stacey helped us select the perfect X5 to meet our needs. Her follow up since our purchase has made us confident that we made the right choice in both car and dealership. More

Best car buying experiences I can honestly say I was Afraid to even walk inside a car dealership it's always intimidating sometimes overwhelming and it can be tricky. But when I I can honestly say I was Afraid to even walk inside a car dealership it's always intimidating sometimes overwhelming and it can be tricky. But when I first made contact with Fran (sales guy) i stress all my concerns going into the conversation and he really ensure me that this will be a smooth breeze and he was so right on he made the car buying experience stress free .. we went over my options everything we discussed over the phone when I got to the dealer the process was as easy as he started. I would recommend this car dealership for the excellent cars and the sales representative who made the typical stereotype horror stories UNTRUE . there are really great sales rep who have your best interest and listen to your concern making you feel comfortable about purchasing your new car ....... THE WHOLE TEAM WAS GREAT !!!! More