BMW of Bel Air

BMW of Bel Air is the place to buy your new car! When I was interested in replacing my 2007 BMW that I had purchased at BMW of Bel Air, I knew that I wanted to work with them again because of the ver When I was interested in replacing my 2007 BMW that I had purchased at BMW of Bel Air, I knew that I wanted to work with them again because of the very positive experience that I had the first time. This dealership has always treated me as a valued customer during the many years of taking my car there for service. Everyone is always extremely professional, friendly and helpful. I met Fran Meyers last year and had expressed my interest in buying a new car. However, I was not ready at that time, but told Fran that I would come to him when I was ready to start looking. He was very respectful and did not pressure me at all, but said that he would be there to help when I was ready. This was exactly the reason that when I was ready to purchase my new car I called Fran directly and told him that I was ready to start the process. Fran was terrific to work with and when we couldn't find a car that had everything that I was looking for, Fran helped "build" my new car and placed the order with the factory. There was a time period when it looked like I might not get my car, through no fault of BMW of Bel Air, but Fran persevered. Because of his hard work and staying on top of everything, I have the exact car that I wanted. I would like to thank him especially for making me feel like a valued customer. Thanks, Fran! More

"NO PRESSURE"...best car buying experience ever!!!! I began my search for just the right vehicle to replace my Chrysler 300 back in November 2016. It started when I saw a Mini Cooper Countryman on the I began my search for just the right vehicle to replace my Chrysler 300 back in November 2016. It started when I saw a Mini Cooper Countryman on the lot of BMW Bel Air. While taking a quick look, Fran Myers, one of the salesmen, approached me and my defenses automatically when up. However, I soon learned that was unfounded. Fran quickly put me at ease by assuring me his style of doing business is "NO PRESSURE". He confirmed that over the next 8 months. From the test drive of the Countryman, through the search that followed, to the recent purchase of my VW Jetta SEL, Fran was relentless in his search for just the right vehicle, yet he never pressured me when providing me with options. He was professional, knowledgeable and kind ... a salesman who will have my recommendation hands down. More

Fran Meyers is a finicky girl's best friend! I'm pernickety and cautious, and most salesmen hide from a lady such as me. But, as soon as I talked with Fran I knew I was in the hands of a caring I'm pernickety and cautious, and most salesmen hide from a lady such as me. But, as soon as I talked with Fran I knew I was in the hands of a caring first-class professional. I gave him my wish list for my next car and how it would be on my terms. I knew this would not be an easy order to fill. Fran incredibly patient with me; of course I kept changing my mind and adding to this wish list. Fran was diligent and found the perfect car for me! He went above and beyond all my expectations of superior customer service. The car he found was not at his location but he cheerfully picked me up at my office and took me to see the car, and it was exactly what I wanted! He made the entire process a delightful experience. If you want to feel like you're the most important customer ever, make sure to contact Fran Meyers! More

Best experience buying a BMW was at this location Fran was of the utmost help to us in finding the perfect BMW at the right time. We navigated around on the website and when we found what we thought Fran was of the utmost help to us in finding the perfect BMW at the right time. We navigated around on the website and when we found what we thought we wanted, we contacted Fran. He seamlessly put us in our BMW in hours. He ensure the car was clean, documents were ready, and most of all put us in the car that was right for us! This is our 2nd purchase from Fran as he was MOST helpful to my husband in picking out our first BMW without my input .... and it was may car! Fran is an awesome sales person that cares about customers and is passionate about his product. He is the most honest and friendly person in the business. I have to say that I receive this type of service in total from this dealership....which was very different from our experience at Towson. I will continue to buy cars from this dealership and I will call Fran first! Thank you, BMW of Bel Air, for making our car buying experience very positive!!! More

Super easy and very little work on my end Fran at BMW of Bel Air worked with me throughout 3 weeks to find the perfect car for me. He took the time out of his day to drive over numerous cars Fran at BMW of Bel Air worked with me throughout 3 weeks to find the perfect car for me. He took the time out of his day to drive over numerous cars for me to look at and test drive. He was patient with me and was very proactive in contacting me about new cars that would come in. I would highly recommend visiting Fran Meyers. More

Amazing Experience Everything went so smoothly on Saturday in purchasing my Mini Cooper. I had been in contact with Jason prior to coming in and he was keeping an eye o Everything went so smoothly on Saturday in purchasing my Mini Cooper. I had been in contact with Jason prior to coming in and he was keeping an eye on the car for me and texted me Friday to let me know it was still available and we setup to come in first thing Saturday morning. Jason was absolutely wonderful and the best car salesman I have ever dealt with. During the financing part Dan was great. He answered all my questions and got me the best deal with the bank. I would highly recommend BMW of Bel Air to all my friends and family. It was a great experience. More

Fabulous pre-owned purchase experience Initially, I hesitated to approach BMW of Bel Air about the ultra-low-mileage, mid-tier Prius they offered, thinking a high-end dealership would be a Initially, I hesitated to approach BMW of Bel Air about the ultra-low-mileage, mid-tier Prius they offered, thinking a high-end dealership would be a shark-tank for profit margin. To the contrary, every step of my purchase was no-pressure, customer-focused and supportive. Coming off a lengthy bereavement, my trade-in Prius and I were a bit scruffy for a top-tier customer, but Fran Meyers gave me respectful, patient attention without regard to superficialities. He was committed (as I was) to transparency, making it easy to discuss my semi-retired status and understand the BoB financing process, which pings multiple sources for the best rate. He initiated a tortureless discount and met my request for reasonable trade-in value. Finance mgr Dan came back with a dynamite rate for my excellent credit score, so I didn’t need to chase a deal with my previous source, Toyota Finl Svcs at a Toyota dealer, to work around my funky job status. Finally, Dan explained optional add-ons without dollar signs glowing in his eyes; completing the deal was easy and painless, almost fun. =) I highly recommend Fran and BMW of Bel Air for ANY purchase, not just beemers. I believe we drive the sales experience as well as the car, and I’ll drive my “new” Prius feeling that I was honored, not swindled. And yes, the dealership was absolutely worth the one-hour drive. You can approach BMW of Bel Air with confidence from any distance. A definite 10 out of 10! More

ZERO PROFESSIONALISM Hi, I recently tried Bel Air BMW for service of my BMW X5. My appointment was set for 7:15a.m. in the morning so I promptly arrived 15 minutes ear Hi, I recently tried Bel Air BMW for service of my BMW X5. My appointment was set for 7:15a.m. in the morning so I promptly arrived 15 minutes early only to have the service manager explain to me that his tech's get in at 8:00a.m. I was offered no explanation as to why they set appointments an hour prior to any staff showing up to perform various services. This was compounded by the rental loan manager offering a vehicle but treating me with a lack of professionalism with her attitude and also her barking orders to me with the various hoops I needed to jump through to receive a simple rental car. In summary, I declined the rental car and patiently waited several hours to have one single tire changed. If you need a NEW BMW or your current BMW needs servicing please save yourself from this dealership as they are inefficient, unprofessional and simply not up to BMW standards. Steve More

Stacey Did a Great Job Stacey was a pleasure to work with when purchasing our vehicle. She was responsive, efficient, transparent, and maintained a very positive attitude th Stacey was a pleasure to work with when purchasing our vehicle. She was responsive, efficient, transparent, and maintained a very positive attitude throughout the entire process. More

Fantastic service with the service manager I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service mana I have owned my BMW for ten years and have always had great service. I have the utmost respect and confidence in my service advisor ( now service manager) Jim Gugliette. He explains everything and keeps me inform along the way every time my car has service. He makes sure that a loaner car is available. Jim treats me as he would like to be treated and always in a positive way. I followed Jim from Towson to BelAir and glad I did. I am thankful for someone I can trust with my car. Thanks. Jim. Donna Miller More