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BMW of Bel Air
Bel Air, MD
312 Reviews
BMW of Bel Air is your go-to destination for all things BMW in the northeast Baltimore area, serving residents from Bel Air, Aberdeen, Towson, and Baltimore. Located in Bel Air just off of Baltimore Pike, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Bel Air has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 312 reviews
August 27, 2020
Went to have vehicle serviced. Kurt Roman has the best customer service. He is always friendly and very knowledgeable. He is clear and concise about what services are needed for the vehicle. customer service. He is always friendly and very knowledgeable. He is clear and concise about what services are needed for the vehicle. More
by Reaves1
Employees Worked With
Kurt Roman
July 22, 2020
Very Unresponsive I write reviews based on good and bad experiences, even when I do not end up purchasing from the specific dealership. To have authentic reviews, it is I write reviews based on good and bad experiences, even when I do not end up purchasing from the specific dealership. To have authentic reviews, it is important to read about everyone's experience. I attempted to obtain a detailed quote via email with an effort to get the best price on a few vehicles I was considering. I did not want to visit or have a phone call, at least not to start. I applied the same approach at all 9 dealerships I was considering, to include 2 other BMW dealerships and 4 other brands. I was never able to obtain a quote from BMW of Bel Air. Even without COVID-19 I would deploy the same remote approach; I am not a fan of dealership sales tactics (even most of the time luxury dealerships). The problem with this dealership was that I did not receive a quote. I received correspondence, but there needed to be a call or a visit to get what I wanted, and the fact that I was interested in value and price and I made that my original focal point of my first correspondence I was told that if I was looking for the best value another brand like Ford or Chevrolet would be better suited because they had higher rebates. I disliked that insinuation, but via email it could have been more innocent than I took the comment. I have given this dealer two stars because they did respond, but it was a rather bad experience overall. Even a quote that was ridiculously priced would have been something and better than no quote. Consequently, I did purchase a vehicle from another dealer and one that had a much higher MSRP than the actual vehicle I was inquiring about with BMW of Bel Air. Not a lot of great things to say about this experience unfortunately. To be fair, I inquired with a friend who did buy at Bel Air and he had a good overall experience overall in-person. More
by Steve
Employees Worked With
No reason to out the employee who isn't listed
July 21, 2020
Great experience with BMW of Bel Air. Very thorough and personalized service handled by their staff in a way that makes me feel like a valued customer ... they exceeded expectations. The Service Manager (J personalized service handled by their staff in a way that makes me feel like a valued customer ... they exceeded expectations. The Service Manager (Jim) is excellent at what he does. More
by Engelmark
Employees Worked With
Jim Gugleuti
June 27, 2020
Jason at this dealership was amazing I came all the way from New York and he really helped in smoothing the whole process over and getting me exactly what I wanted someone you should definitely see when bu from New York and he really helped in smoothing the whole process over and getting me exactly what I wanted someone you should definitely see when buying a car, Jason was great!!! More
by Rabail.Khan1499
Employees Worked With
Lori Connolly
June 25, 2020
Very helpful and set expectations. Explained the Details of services completed. Made good recommendations. Excellent Kurt was professional and courteous. Asdklnabd. Andldjf fl alsjdoald. Dn of services completed. Made good recommendations. Excellent Kurt was professional and courteous. Asdklnabd. Andldjf fl alsjdoald. Dn More
by Tlewns
Employees Worked With
Kurt Roman , service
May 15, 2020
Great service as usual at BMW Bel Air. I really like the short inspection video that the technician (Ian) films as he walks around the underside of the car and explains what looks fine and what may need wor short inspection video that the technician (Ian) films as he walks around the underside of the car and explains what looks fine and what may need work. More
by od1720
Employees Worked With
Ian, James G, Lori Connolly
May 07, 2020
Excellent service department! James Gugliate and the rest of the team is always accommodating, friendly, fast, and thorough handling diagnostics and repairs. The service staff all James Gugliate and the rest of the team is always accommodating, friendly, fast, and thorough handling diagnostics and repairs. The service staff all currently wear face masks. More
by Greg
Employees Worked With
James Gugliette
May 02, 2020
Great service department. They may convince me to buy another BMW. I bought my car at another dealership but the Bel Air service department has been great. another BMW. I bought my car at another dealership but the Bel Air service department has been great. More
by nmb
Employees Worked With
Jim Gugliette , Lori Connolly
April 18, 2020
Great service from Jim.. Helped to keep costs low as possible.. Diagnosed all problems with my car and used exceptional professionalism to keep me under my budget to fix my car during a virus pandemic w possible.. Diagnosed all problems with my car and used exceptional professionalism to keep me under my budget to fix my car during a virus pandemic when I come is questionable!.. Thanks Jim More
by Rg83
Employees Worked With
Lori Connolly
