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BMW of Bel Air
Bel Air, MD
307 Reviews
BMW of Bel Air is your go-to destination for all things BMW in the northeast Baltimore area, serving residents from Bel Air, Aberdeen, Towson, and Baltimore. Located in Bel Air just off of Baltimore Pike, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Bel Air has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 307 reviews
October 19, 2020
Service specialist (Steve) Is always very courteous, knowledge and accommodating. Service was done on time and Car inspection video report was sent to my cell phone, which was a nice option. Staff membe knowledge and accommodating. Service was done on time and Car inspection video report was sent to my cell phone, which was a nice option. Staff member even drove me to the shopping center so I don’t have to wait for service completion in the lobby. More
by IVC
Employees Worked With
Steve Herold
October 17, 2020
My service advisor Steve is awesome. He makes sure I have a great experience every time I visit the dealership. And, ensures I understand the work being done on my vehicle. I appreciate his patience with ex a great experience every time I visit the dealership. And, ensures I understand the work being done on my vehicle. I appreciate his patience with explaining the work that’s need to be done on the vehicle and answering my many questions. More
by KC
Employees Worked With
Steve Herold
October 15, 2020
Better service now than before I don’t know why but it seems to be more friendly now. Would definitely recommend family and friends. Great seems to be more friendly now. Would definitely recommend family and friends. Great More
by 99lightning
Employees Worked With
Jason Ruzek, Kurt Roman, Steve Herold, John Miller
October 08, 2020
Kurt is an excellent service advisor. I can’t comment on service work as I did not have any work performed. My vehicle is 10 years old and it’s probably time to sell or trade it in. I don’t have any negativ service work as I did not have any work performed. My vehicle is 10 years old and it’s probably time to sell or trade it in. I don’t have any negative comments about BMW of Bel Air and believe they have a very good service department and I would not hesitate to use them in the future More
by bobdobart
Employees Worked With
Kurt Roman was very knowledgeable, courteous and answered all my questions in a speedy and competent manner. He was pleasant, courteous and I appreciate his assistance., Lori Connolly
August 31, 2020
Very nice ,efficient, polite, helpful enjoy doing business with BMW OF Bel Air i have bought 2 cars there now and could not be happier business with BMW OF Bel Air i have bought 2 cars there now and could not be happier More
by sb1004oct
Employees Worked With
jason ruzek, Lori Connolly
August 27, 2020
Went to have vehicle serviced. Kurt Roman has the best customer service. He is always friendly and very knowledgeable. He is clear and concise about what services are needed for the vehicle. customer service. He is always friendly and very knowledgeable. He is clear and concise about what services are needed for the vehicle. More
by Reaves1
Employees Worked With
Kurt Roman
July 22, 2020
Very Unresponsive I write reviews based on good and bad experiences, even when I do not end up purchasing from the specific dealership. To have authentic reviews, it is I write reviews based on good and bad experiences, even when I do not end up purchasing from the specific dealership. To have authentic reviews, it is important to read about everyone's experience. I attempted to obtain a detailed quote via email with an effort to get the best price on a few vehicles I was considering. I did not want to visit or have a phone call, at least not to start. I applied the same approach at all 9 dealerships I was considering, to include 2 other BMW dealerships and 4 other brands. I was never able to obtain a quote from BMW of Bel Air. Even without COVID-19 I would deploy the same remote approach; I am not a fan of dealership sales tactics (even most of the time luxury dealerships). The problem with this dealership was that I did not receive a quote. I received correspondence, but there needed to be a call or a visit to get what I wanted, and the fact that I was interested in value and price and I made that my original focal point of my first correspondence I was told that if I was looking for the best value another brand like Ford or Chevrolet would be better suited because they had higher rebates. I disliked that insinuation, but via email it could have been more innocent than I took the comment. I have given this dealer two stars because they did respond, but it was a rather bad experience overall. Even a quote that was ridiculously priced would have been something and better than no quote. Consequently, I did purchase a vehicle from another dealer and one that had a much higher MSRP than the actual vehicle I was inquiring about with BMW of Bel Air. Not a lot of great things to say about this experience unfortunately. To be fair, I inquired with a friend who did buy at Bel Air and he had a good overall experience overall in-person. More
by Steve
Employees Worked With
No reason to out the employee who isn't listed
July 21, 2020
Great experience with BMW of Bel Air. Very thorough and personalized service handled by their staff in a way that makes me feel like a valued customer ... they exceeded expectations. The Service Manager (J personalized service handled by their staff in a way that makes me feel like a valued customer ... they exceeded expectations. The Service Manager (Jim) is excellent at what he does. More
by Engelmark
Employees Worked With
Jim Gugleuti
June 27, 2020
Jason at this dealership was amazing I came all the way from New York and he really helped in smoothing the whole process over and getting me exactly what I wanted someone you should definitely see when bu from New York and he really helped in smoothing the whole process over and getting me exactly what I wanted someone you should definitely see when buying a car, Jason was great!!! More
by Rabail.Khan1499
Employees Worked With
Lori Connolly
June 25, 2020
Very helpful and set expectations. Explained the Details of services completed. Made good recommendations. Excellent Kurt was professional and courteous. Asdklnabd. Andldjf fl alsjdoald. Dn of services completed. Made good recommendations. Excellent Kurt was professional and courteous. Asdklnabd. Andldjf fl alsjdoald. Dn More
by Tlewns
Employees Worked With
Kurt Roman , service
