BMW of Bel Air

It was easy to set an appointment and my service was complete quicker and cheaper than expected. My service advisor was very pleasant to work with. complete quicker and cheaper than expected. My service advisor was very pleasant to work with. More

The service departments members are always so helpful in communicating with me about what work needs done and are sure to get my approval before proceeding. communicating with me about what work needs done and are sure to get my approval before proceeding. More

Our salesman was very helpful and knowledgeable about the car. They offered a variety of cars in the model I was looking for. This is my third BMW, second from this dealership. Like the location and the ser car. They offered a variety of cars in the model I was looking for. This is my third BMW, second from this dealership. Like the location and the service department Kurt Roman in service is the main reason I purchased my new car in Bel Air. More

I Went To The BMW of Bel Air and Kurt gave me wonderful customer service that I know exactly who I’m coming back to! customer service that I know exactly who I’m coming back to! More

Great courteous and responsive service. Minimal wait time at dealership. Parts requirements were assessed quickly and ordered. Once received, a repair time was coordinated and everything was ready to go and at dealership. Parts requirements were assessed quickly and ordered. Once received, a repair time was coordinated and everything was ready to go and completed quickly and on time. More

I am late on this report and it is my fault for the delay but I would never let this dealership touch my 428XIS again - never - 75000 miles garage kept - new tires not torqued on so brake wobble now and char but I would never let this dealership touch my 428XIS again - never - 75000 miles garage kept - new tires not torqued on so brake wobble now and charge for rotation to back($50 bucks - ya killin me - really the tires are already off)- broken hood latch cable - (BS) - $750 bucks - Vehicle is garage kept even at work - no rust on it and i was just under the hood for windshield washer replacement - Charging me to clear codes that I already cleared (yeah I have friends at Snap on too) - had a sensor alignment issue now hood no longer lines up with the bumper - looks like garbage - RO number is 269344 if you want to call me - otherwise I will handle with Otto's or do myself - not sure who I spoke with so will only leave on star on service dept - again my issue for not stepping us sooner - service advisor is 1827 - I was in the process of moving when all this occured and did not go and discuss face to face and that is my issue - I am not hiding behind e mail as I left the RO number More

Kurt was amazing! Very professional and made sure that I did not need anything along with making sure everything with my car was in order did not need anything along with making sure everything with my car was in order More

This BMW service department is outstanding! My service This BMW service department is outstanding! My service advisor Kurt Roman is very responsive, thorough and personable. Kurt continually manages to This BMW service department is outstanding! My service advisor Kurt Roman is very responsive, thorough and personable. Kurt continually manages to ensure my vehicle receives first rate car care. Kurt's service team is all about customer service to ensure quality car repair satisfaction. More

Courteous, informative and transparent! I went in for An Courteous, informative and transparent! I went in for An oil change and found out there was an oil leak. I was sent a video by the technician showin Courteous, informative and transparent! I went in for An oil change and found out there was an oil leak. I was sent a video by the technician showing where the oil leak was coming from and what the implications were. I loved the transparency! More

BMW of bel Air ran extensive diagnostic tests without a fee because of the problem still being under warranty and the car being very close to the expiration of the warrenty fee because of the problem still being under warranty and the car being very close to the expiration of the warrenty More